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Comfort Suites Airport

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212 Reviews from our TripAdvisor Community

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Showing 209: English reviews
Bel Air, Maryland
Reviewed 3 November 2015

I frequently travel to Newport News and always stay at this hotel. The staff is extremely nice, easy to make reservations,good complimentary breakfast, gym is better than most hotels i've been in. Overall a great hotel at a good price.

Thank DM1115
Abel C, Manager at Comfort Suites Airport, responded to this review

Thank you so much for your kind words! I am always pleased to hear when our staff's hospitality makes an impression on our loyal guests. Sarah is a wonderful addition to our team and I will make sure to share your comments with her. We look forward to your next visit.

Orlando, Florida
Reviewed 30 October 2015

I stay at this hotel very often, around 30+ nights a year. The front desk clerk Sarah is the most friendliest person I have meet with at this hotel. She always remembers me and is always friendly to me. I sometimes have issues with my room and she always makes sure to resolve it in a timely manor.

Thank Gurjeet H
Abel C, Manager at Comfort Suites Airport, responded to this review

Thank you very much for your valuable feedback! We also greatly appreciate your loyalty to us. Sarah is a valuable team member and I will make sure to share your kind words regarding her. Thank you again, and do not hesitate to let us know if we can do anything else to make your stays more enjoyable.

Clinton, Ohio
Reviewed 19 October 2015 via mobile

We stayed for 2 nights and used the pool. The pool was a little cold but the weather had just changes and they just needed to adjust the temperature. Room was large and clean. Nice bath area. Good neighborhood.

Thank PlayamanOhio
Abel C, Manager at Comfort Suites Airport, responded to this review

Thank you for taking the time to share your valuable feedback with us! We use these reviews for on going training and positive reinforcement with our staff. We recently replaced the pool heater and invite you back to enjoy a much warmer pool experience :). Thank you again for your kind words and we look forward to seeing you again.

Clinton, Ohio
Reviewed 18 October 2015 via mobile

Room was more than adequate. We stayed for the weekend to visit my son at Fort Eustis which was a great location. 10 minutes from base and lots to do in the area. Indoor swimming pool was very clean but rather cold. Free breakfast offered many great choices which was more cold than got options. You can walk to Red...

Thank MexicoLoverx10
Abel C, Manager at Comfort Suites Airport, responded to this review

Thank you for your valuable feedback! We are extremely glad you chose to stay with us on your recent trip to visit your son at Ft. Eustis. We are also happy to hear that your room was more than comfortable for you. We have recently replace the heater for the pool so the next time you visit your son, the...

Reviewed 12 October 2015

My mother and I stayed at Comfort Suites while my father was having a procedure at a nearby hospital. There were some complications, and what was supposed to be a 2 night stay turned into 6 nights. Cynthia at the front desk was so wonderfully helpful, keeping us in the same room even though we checked out a couple of...

Thank clbooth
Abel C, General Manager at Comfort Suites Airport, responded to this review

Thank you for such kind words. I am very pleased to hear that Cynthia, along with the entire staff was able to exceed your expectations. Cynthia is an extremely valuable asset to our team. Thank you very much for recognizing her. Rest assured that I will share your review with the entire staff along with my gratitude for a job...

Colorado Springs, Colorado
Reviewed 14 September 2015 via mobile

We spent 6 nights at the Comfort Suites in Newport News. Overall stay was pleasant. Staff was courteous. Breakfast was average limited selection. Room was clean some minor issues. We saw a few ants in room. Otherwise it was a good stay, out second time staying at this hotel.

Thank danherod
Abel C, General Manager at Comfort Suites Airport, responded to this review

Thank you for sharing your feedback with us. Please accept my sincerest apologies for the few ants that you encountered. Unfortunately being close to the wooded area in the back, they are around. We do our best to minimize the intrusion with a monthly service. I will share your comments with the entire staff along with my gratitude for making...

Elizabeth City, North Carolina
Reviewed 10 September 2015

Stayed here overnight while family member in nearby hospital - rec'd hospital discount. Staff very courteous and friendly - even asked about my relative the next a.m. The room was spacious, clean, comfortable. Ice cold a/c, quiet, nice amenities. Great restaurants next door. Would definitely stay here again.

Thank 16DeeB4
Abel C, General Manager at Comfort Suites Airport, responded to this review

Thank you very much for your kind words! Our entire team is working diligently on getting "back to the basics" when it comes to exceeding our guest's expectations. I am very happy to hear when we succeed.

Rutland, Vermont
Reviewed 20 August 2015

Top notch from beginning to end. Front desk person, Sara, was very friendly and welcoming. Room was Clean. Great water pressure in shower. Comfortable bed with perfect pillows. Strong, cold a/c. Thick, cottony towels. Polite, friendly housekeeping staff. Break fast was the usual items, and definitely enough to get my day started. Great location, close to everything. The only thing...

Thank SewFine802
Reviewed 19 August 2015 via mobile

Booked the hotel online after reading a couple of reviews, we were ok the first night because we were so tired, the complimentary breakfast the next morning is anything but complimentary the only thing they had was the waffles and pretty much nothing else,so after a lousy breakfast we went about town and when we arrived back at the hotel...

Thank Mustafa T
Reviewed 19 August 2015

i have stayed at this hotel 3x in the past 6 weeks. The first time was great. I was greeted with enthusiasm made to feel special they even bought pizza and put it in the lobby and warm cookies too. The room and breakfast we're great. great first experience. The second time I visited I smelled a very foul smell...

Thank kevbop

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only 1 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service. ... more   less 

Additional Information about Comfort Suites Airport

Address: 12570 Jefferson Ave, Newport News, VA 23602-4314
Region: United States > Virginia > Newport News
Price Range: $121 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 104
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites
Hotel Style:
#4 Family Hotel in Newport News
#4 Romantic Hotel in Newport News
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend this hotel. You get more than your money's worth here.”
 of 5 bubbles rainbirdp, 3 Dec 2016 | Read review
“Ask for a end room on the end of the hotel”
 of 5 bubbles woodsidedt, 25 Oct 2016 | Read review
“don't book here”
 of 5 bubbles F337MUas, 25 May 2016 | Read review
“Do not stay by the elevators.”
 of 5 bubbles BeachGal70, 20 Apr 2016 | Read review
“Hard to say, just make sure you do not book the same night as a soccer team, but that can happen anywhere you stay.”
 of 5 bubbles jasont956, 20 Mar 2016 | Read review
5 of 5