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Comfort Suites Airport

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Comfort Suites Airport
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202 Reviews from our TripAdvisor Community

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Showing 199: English reviews
Reviewed 7 April 2015 via mobile

I work in a hotel business, but I never scene a great hotel with a great employees like the Comfort Suites Dana and Alex went over the extra mile ,the entire staff were caring about quality and comfort. Room was exceptionally clean and fresh. Continental breakfast was well stocked and staff attentive to restocking during breakfast hours. This is a...

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Helpful?
Thank Sarmad A
Kimberly K, Director of Sales at Comfort Suites Airport, responded to this review

Dear Sarmad, Thank you for taking the time to fill out our online survey. We are glad you enjoyed your stay and we sincerely appreciate your kind words. It is always nice when our guests acknowledge the staff, they take great pride in customer service. I will make sure to share you comments with them. We look forward to seeing...

Hampton, Virginia
Reviewed 7 March 2015

The beds at the hotel are perfect you feel like you are sleeping on a cloud. The staff is so friendly everyone I came across from the front desk to housekeeping had a smile on their face and gave me a sincere greeting. I can't wait to stay here again!!!

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Helpful?
Thank Trish O
Kimberly K, Director of Sales at Comfort Suites Airport, responded to this review

Dear Trish, Thank you for taking the time to fill out our online survey. Thank you so much for the kind words, I will make sure to share them with the staff. I am so glad you enjoyed your stay and we can't wait to see you again.

Brooklyn, New York
Reviewed 18 February 2015

I stayed at the Comfort Inn Newport News Airport and it was great! The convenience is great due to the proximity of the restaurants interstate and shopping. The two best things in my opinion are the incredibly comfortable beds and the staff. Dana, Trish, Alex and Lee area great team at the front desk. I hope they get paid what...

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Helpful?
Thank Dana D
Kimberly K, Director of Sales at Comfort Suites Airport, responded to this review

Dear Dana, Thank you for taking the time to fill out our online survey. I am so glad you enjoyed your stay and I really appreciated your kind words and I will share them with the staff. We hope to see again very soon.

New York City, New York
Reviewed 9 February 2015

I stayed at this hotel based on current reviews and was very disappointed. This your standard comfort suites hotel that meets the needs for a quick overnight stay but not much else. As opposed to other comfort suites, the rooms are starting to get tired, internet access is weak, and the breakfast room was poorly stocked with items on the...

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Helpful?
1Thank lohotraveler
Kimberly K, Director of Sales at Comfort Suites Airport, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Newport News Airport. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with the appropriate departments to ensure we handle these types of situations differently in the...

Virginia Beach, Virginia
Reviewed 22 December 2014

The Hotel was well appointed, the staff was warm and friendly. The breakfast server was excellent and very helpful. I have stayed at many hotels, and this is definitely one of my favorite!! I will come back!

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Helpful?
1Thank Cathy R
KKinard, Director of Sales at Comfort Suites Airport, responded to this review

Hi Cathy, I am very pleased to hear you enjoyed your hotel stay. We appreciated the kind words and we look forward to seeing you again soon. Sincerely, KKinard

Reviewed 5 December 2014 via mobile

We stayed there for Thanksgiving weekend. Even though it's located near a lot of shopping centers and the airport it was still very peaceful and quiet. There are a ton of places to eat and shop. Malls, stores and movie theaters are all within a 15-20 minute drive. Anything you could possibly want to eat is on Jeffersob Avenue. The...

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Helpful?
1Thank JazzyBG
KKinard, Director of Sales at Comfort Suites Airport, responded to this review

Dear JazzyBG, thank you for taking the time to write a review. I'm glad you were able to enjoy a peaceful stay here with us while also enjoying the shopping and dining. I think we have a great location as well. We hope to see you again soon. Sincerely, KKinard

Reviewed 1 December 2014

Driving over 7 hours on Thanksgiving Day, we had to change our hotel because we did not realize how far away we were from my girlfriend's son's home, so we went to Comfort Suites hoping they could accommodate us until Saturday. Imagine the anxiety ... I was met by Dana at the front desk. Talk about customer service Dana personifies!...

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Helpful?
1Thank John A
KKinard, Director of Sales at Comfort Suites Airport, responded to this review

Dear John, I am so glad we were able to help you out and thank you for the kind words. We strive to provide professional, courteous service and I will definitely pass on your comments to Dana. We look forward to you staying with us again the next time you are in the area.

Norcross, Georgia
Reviewed 19 November 2014

I was in town with my wife on business. We stayed at the Comfort Suites for 2 nights & decided to stay another night for fun. This is a prime location for this hotel that is completely surrounded by restaurants and shops. We really enjoyed the area as it was also really close to the Newport News Airport. The front...

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Helpful?
Thank Wilbur R
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Wilbur, Thanks for staying with us! Just because a person is on a budget does not mean they should receive crappy service or accommodations. We treat our guests like royalty no matter how much they pay. I'm glad you enjoyed your time with us, and hope that we'll be seeing you again. Sincerely, Jason

Virginia Beach, Virginia
Reviewed 8 November 2014 via mobile

Checked in yesterday afternoon and the person checking me in was less than friendly. He spent the time on the phone with another customer arguing with them about not discounting their rate for booking the romance package. He couldn't spare a moment for me, to welcome me to the hotel, or even ask me to wait until the call was...

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Helpful?
Thank Sherriebabbas
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Sherriebabbas, We definitely apologize for any signs of a previous guest that are left behind in a room. When people come to stay with us they expect good service and a clean room. We will use your review as a method for re-evaluating our inspection methods. We strive for perfection, but every now and then fall short of that target....

Hampton, Virginia, United States
Reviewed 1 November 2014

I stay at many hotels but the experience that I received here was top notch the courteous and friendly staff was helpful and made sure that my stay was comfortable. It was the best experience that I have had and I would like to thank all of the staff members that made my stay so enjoyable. Thank you Lee, Dana...

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Helpful?
Thank Sean C
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Sean, Thank you for returning to our property. Returning to a hotel is probably one of the biggest compliments we can receive. We look forward to seeing you again. Sincerely, Jason

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only 1 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service. ... more   less 

Additional Information about Comfort Suites Airport

Address: 12570 Jefferson Ave, Newport News, VA 23602-4314
Region: United States > Virginia > Newport News
Price Range: $119 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 104
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites
Hotel Style:
#4 Romantic Hotel in Newport News
#4 Family Hotel in Newport News
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Questions & Answers

Questions? Get answers from Comfort Suites Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend this hotel. You get more than your money's worth here.”
 of 5 bubbles rainbirdp, 3 Dec 2016 | Read review
“Ask for a end room on the end of the hotel”
 of 5 bubbles woodsidedt, 25 Oct 2016 | Read review
“don't book here”
 of 5 bubbles F337MUas, 25 May 2016 | Read review
“Do not stay by the elevators.”
 of 5 bubbles BeachGal70, 20 Apr 2016 | Read review
“Hard to say, just make sure you do not book the same night as a soccer team, but that can happen anywhere you stay.”
 of 5 bubbles jasont956, 20 Mar 2016 | Read review
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