We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
I stayed here for a business meeting while in Norfolk. My room was spacious and clean. No mater what I did with the thermostat, the room was very cold. The shower was lukewarm at best. I guess they can't pay their energy bills. They had...More
Response from Eric C, General Manager at Residence Inn Norfolk DowntownResponded 18 January 2018
I am so very sorry you could not get your heat working. I have contacted my engineering team who has not seen an error here. I apologize also for a hiccup on the hot water side and I assure you this has nothing to...More
If you get a rate commensurate with what a mid-range hotel goes for in Norfolk, you'll be fine here. The rooms are fairly large and the typical self-serve breakfast is adequate. Restaurants and bars are within walking distance, parking is a little pricey.
Response from Eric C, General Manager at Residence Inn Norfolk DowntownResponded 17 January 2018
Stayed in residence inn downtown norfolk on 1/3/18 the night of snow storm in order to be close to work. unfortunately it was not a good experience. we loss power, cable TV and heat for a bit, rendering the room very cold. had to change...More
Response from Eric C, General Manager at Residence Inn Norfolk DowntownResponded 11 January 2018
I am so sorry you had to stay at the Main during the snow storm and not with us.
As you can imagine the snow storm providing an emergency situation can be difficult for guests and associates. During this emergency we tried our hardest to...More
This property is currently under renovation, and we were actually the first "residents" in our room since the renovation. There was little evidence of the ongoing works, and there was no disturbing sounds during the day or evening hours.
The staff were outstanding, and were...More
Thank Rex G
Response from Theresa T, Front Office Manager at Residence Inn Norfolk DowntownResponded 27 December 2017
Thank You for taking time out of your busy day to comment on your stay. We are pleased to know that you enjoyed your stay in one of our newly renovated rooms. We look forward to you staying with us again in the near future.
Stayed here for work for about 5 months. Staff was very friendly especially Steve, Dorothy and Megan. The rooms are nice, clean. They are in process of remodeling (as of October 2017.) Indoor pool was great to have access to. The rooms are pretty quiet...More
Thank Steve H
Response from Theresa T, Front Office Manager at Residence Inn Norfolk DowntownResponded 30 October 2017
thanks for taking the time to comment on your stay. We appreciate you staying with us and enjoying all Downtown Norfolk has to offer.
We will soon be finish with our renovation in 2018, please feel free to make your net reservation with us, so...More
Response from Theresa T | Property representative |
Unfortunately, does not provide shuttle service in the area. we do have a City of Norfolk Free Ride trolley that will take you around the area within a limited radius. there is also access to the the Light Rail which is... More
Unfortunately, does not provide shuttle service in the area. we do have a City of Norfolk Free Ride trolley that will take you around the area within a limited radius. there is also access to the the Light Rail which is one block (walking distance) from the hotel. Times and costs will be on the kiosk in the boarding area.