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I stayed in room 205 for 1 night. The room was provided with lotion, shampoo, conditioner and soap. The shower worked well and the water temperature did not fluctuate. The tub drain did not seem to drain as quickly as I was standing in water...More
We booked this room to celebrate my little girl's birthday. The receptionist Marcus was very helpful and kind. The pool was a plus, and the breakfast was very satisfying. We had a very quiet, comfortable stay. The beds were extremely comfortable! We will definitely be...More
Response from Larry S, General Manager at Quality Inn Norfolk Naval Base
Thank you very much for your kind words about our staff. As you probably noticed, we are also undergoing a full renovation of the property so soon our rooms will match the outstanding service that we strive to deliver.
This was our 2nd time staying here. And although I reviewed the QI last time, I feel the need to put my two cents in.
I read a lot of the reviews on here tonight and it's as if some of these people stayed somewhere...More
The good: the staff was extremely friendly, and did go out of their way to try and accommodate the needs of their customers.
The bad: the room I stayed in was atrocious. Carpet had stains from I don't know what and the window-mounted A/C had...More
I have to share my recent hotel experience with you. Monday I was in Norfolk and was going to stay at the Quality Inn who is a franchise of Choice Hotels. I was in my room for about 1/2 hour and the entire time I...More
Thank Debbie T
Response from 1QualityGM, General Manager at Quality Inn Norfolk Naval Base
I apologize for the condition of your hotel room. I must say, as the newly appointed General Manager of this hotel, I too am concerned with the conditions of some of our guest rooms and that is why I have already begun to...More