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DoubleTree by Hilton Hotel Norfolk Airport

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530 Reviews from our TripAdvisor Community

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Showing 529: English reviews
United States
Reviewed 25 July 2016

I was expecting a little more from a Doubletree, but the high quality service made up for that piece. I would stay here again if my go-to location is fully booked. The location to my destinations and the airport made it a gem.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Vernon L
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Mr. Vernon L: Thank you for taking the time to tell us about your stay, as your business is important to us. We hope you will afford us another opportunity to be of service when traveling to this area again. Sincerely, E. Dellinger

Savannah, Georgia
Reviewed 24 July 2016

Hotel was ok for the price. Nothing to do in this area. Staff was very nice. The restaurant (max and ermas)had a nice bar very nice bartender but we didn't eat there. There's a very small gift shop but really had nothing worth buying. Wouldn't stay here again. Pembroke mall area Next trip.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank vickyd453
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Vickyd453: "Just ok" is definitely not our goal. We appreciate the positive comments regarding our restaurant and bar. We hope should you visit the area again you will afford us another opportunity to be of service. Sincerely, E. Dellinger

Reviewed 23 July 2016 via mobile

Got a king suite room so me and my friends from different states could meet up and chill for the weekend... It is not cheap and the TV doesn't work nobody could fix it because it was an outlet issue.....but since I booked the room through trip advisor they won't give me a discount.....I'm livid!

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Helpful?
Thank lafen w
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Lafen w: I apologize that your stay was less than satisfactory. This is not typical of our hotel and staff, and we have addressed the issues you mentioned with our Engineering and Front Office Manager. Our goal is to make each guest experience a great one as your satisfaction is important to us. We will be providing additional "Make...

Raleigh, North Carolina
Reviewed 21 July 2016

Hotel was clean and staff was nice. I was here for business and would stay at this hotel again. Good value overall, nice rooms, clean, and decent free wifi. Close to the airport but was quiet as I didn't hear the planes.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank davidbH7567AJ
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear davidbh7567AJ: We are happy that you found our hotel of good value and that our staff made you feel welcome. We hope to see you again soon. Sincerely, E. Dellinger

Reviewed 20 July 2016

Hotel was satisfactory during my stay. Only one elevator was in working order but the wait time was not long. Staff were quick to respond to requests as needed but my only disappointment was the noise in the hallway from other guest opening and closing their doors. My hotel door had about a 1/5" space in the door frame which...

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Helpful?
Thank Carol J
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Carol J: We are glad you had a nice stay. I am happy to say that the elevator that was down while you were here is back in service. We appreciate everyone's patience as we resolved this matter. I'll ask our Chief Engineer to take a look at the guestroom doors to see if we can use thinner door...

Norfolk,Va, United States
Reviewed 18 July 2016

It was clean, the customer service was great. The restaurant was nice with good food, reasonable prices. The staff in both the hotel and the restaurant were very helpful. We were able to bring our four legged child ( dog ).

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Virginia P
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Virginia P: We appreciate you taking the time to tell us about your stay and thank you for the positive comments regarding our team. We will certainly share your comments with them along with our thanks to them for making you feel at home and exceeding your expectations. We hope to see you and your "four legged child" again...

Lavonia, United States
Reviewed 17 July 2016

I was well pleased wih the Double Tree Norfolk Airport. Great staff. Clean rooms. Wonderful Breakfast. I am a seasoned global traveler and this is a very good hotel. Highly recommend a stay here. Close to the airport and close to the base if you are visiting for a military homecoming.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jeff T
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Jeff T: Thank you for the review regarding your recent stay with us. We are happy you enjoyed your stay. We hope to have you as a guest again should you return to our area. Sincerely, E. Dellinger

Norfolk, Virginia
Reviewed 17 July 2016

Not what I would expect from a top tier hotel. One working elevator, dirty bathroom, unsafe environment (in my opinion), no extra amenities (no jacuzzi rooms). Stayed at other Hilton brand hotels but this was the worse.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank natasham833
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give...

Ashburn, Virginia
Reviewed 16 July 2016

Stayed at this hotel last week while on business travel. Not in a nice area of town. Hotel needs an upgrade bad. Dirty common areas. Only 2 elevators and one was down all week. Not likely to ever stay again.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Laura A
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience...

Jacksonville, North Carolina
Reviewed 14 July 2016

The hotel area is well maintained and the staff catered to my every need. The rooms are clean and beds and pillows are comfortable. Parking area is amazing and it is close to what you need. You can also use their shuttle to and from the airport.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank frederickp33
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear frederickp33: We are delighted you enjoyed your stay with us and found it to be of good value. We hope to see you again soon when in the area. Sincerely, E. Dellinger

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Norfolk Airport. Located in the heart of Hampton Roads, this DoubleTree property features complimentary shuttle service to and from Norfolk International Airport. This hotel’s prime location off I-64 offers guests easy access to local attractions from the Norfolk Naval Base to the Virginia Beach oceanfront.Our newly renovated hotel features all of the comforts you expect with DoubleTree. Indulge in our signature DoubleTree cookie when you arrive, make yourself at home in one of our comfortable, stylish guest rooms, check emails with the complimentary WiFi, and settle in for a great night’s rest in our Sweet Dreams bedding. Enjoy the convenience of being just a quick drive from major military installations including Norfolk Naval Base, Little Creek Amphibious Base, and Portsmouth Naval Shipyard. In addition, our corporate partners nearby include CMA CGM, Zim American Shipping, Wellpoint, Virginia Oncology, and Sentara Norfolk General Hospital.Visit our onsite restaurant, Max & Erma’s for breakfast, lunch, or dinner. Or opt to order room service and dine in the comfort of your own guestroom. If you are looking for a site to host your next meeting or social event, consider the DoubleTree by Hilton Hotel Norfolk Airport. Our elegant banquet space can accommodate up to 300 guests in the Commonwealth Ballroom or 120 guests for a more intimate setting in the Willoughby Room. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Norfolk Airport

Address: 1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
Region: United States > Virginia > Norfolk
Price Range: $175 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norfolk Airport 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Hilton Norfolk Airport Hotel Norfolk
Hilton Hotel Norfolk Airport
Norfolk Hilton
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Questions & Answers

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Questions? Get answers from DoubleTree by Hilton Hotel Norfolk Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go somewhere else”
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ltsolet, 18 Nov 2016 | Read review
“Off the main highway if you're a light sleeper.”
gusb2013, 3 Nov 2016 | Read review
“Easy access to airport”
VirginiaTopkat, 28 Oct 2016 | Read review
“4th floor rooms are quiet”
rosien940, 18 Oct 2016 | Read review
5 of 5