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My expectations were pretty high for this place based on my experience with other Candlewood Suits that I've stayed at in other locations.
Price was right for the room we got
Close to restaurants, groceries stores and a Starbucks... :o)
Comfortable rooms and comfortable...More
Thank Kelly S
Response from IHGService, Guest Relations Manager at Candlewood Suites Norfolk AirportResponded 17 January 2017
Hi Kelly S,
Thank you for choosing to stay with us and leaving feedback. I regret to know that the lack of hotel amenities like pool and breakfast negatively affected your impression of our property. I am sorry that the soundproofing of the room you...More
Would not recommend this hotel. Door lock was broken (looked tampered with), tv didn't work, was put in a smoking room as a non-smoker and left with a feeling that all my luggage smelled of smoke. Wanted to chat with the staff on it and...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Norfolk AirportResponded 2 December 2016
Thank you for your review regarding your recent stay at Candlewood Suites Norfolk Airport, VA. I certainly appreciate you taking the time to bring your concerns to our attention. We are always happy to provide a consistently clean, comfortable and courteous place for...More
Stayed at the Candlewood Suites for two nights. The hotel was ok, but could use renovating. Housekeeping doesn't change the towels or clean your room daily. For the amount, they should at least empty the trash. There was no clock in the room. However, the...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Norfolk AirportResponded 10 November 2016
Thank you for your recent stay and for taking the time to write a review of our hotel. Allow me to apologize for any inconvenience you may have experienced due to shortfalls on our housekeeping services. We always strive to provide our guests...More
We booked with Candlewood for one night prior to a very early flight at Norfolk International Airport. The check in was quick and efficient. The room was clean, but a smoking room. The shuttle was prompt and professional. Our experience was easy and economical.
Nice enough hotel.. but no breakfast and for the cost, it needs to be included. Car alarm was going off and on for 3 hours in front of the hotel but thankfully it stopped before 10pm. The chair in the room is beyond worn. It...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Norfolk AirportResponded 13 September 2016
Thank you so much for staying with us and for taking the time to leave us your feedback. I am pleased to know that you found our hotel nice and I am sorry if you were disappointed that we do not have breakfast....More