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This is one of the nicest hotels that I have ever stay. I frequently visit the area and have not been let down yet. The rooms are clean, spacious, and the beds are very comfortable. I highly recommend this hotel to anyone who plans to...More
Great staff. Room was always cleaned nicely. Big plus to have free washers and dryers.
The business center was kept well supplied and the staff helped us get a great rate at our next destination. Our favorite in Norfolk.
I will have stayed there three months this month. Nothing but nice and professional. Extended stays are only cleaned once a week, but if I needed towels or anything, they were on the job, right up front. My dog was treated wonderful, and he ever...More
Me and my wife stayed at the Candlewood Suite on Lowery Road. The manager and housekeeper was rude to my wife when asked to have changed sheets and cleaned bathroom. My wife was so upset she spoke to the manager the second night and was...More
1 Thank channelle w
Response from IHGCare, Guest Relations Manager at Candlewood Suites Norfolk AirportResponded 28 November 2015
Dear channelle w,
Thank you for your feedback and for staying with us. Please accept our sincere apologies for the issues you experienced particularly with the cleanliness of the room and if the service level provided by hotel staff was below average. In line with...More
I was stranded at the Norfolk airport during business travel when the last flight of the evening was canceled. I asked my travel agent to book a reservation at an airport hotel that offered a shuttle so I wouldn't have to rent a car.
2 Thank BrownBagLunch
Response from IHGCare, Guest Relations Manager at Candlewood Suites Norfolk AirportResponded 14 September 2015
Thank you for writing a review about your recent stay with us. Our hotel is committed to providing our guests with the highest quality services and facilities. While I am pleased to note that you were satisfied with the room accommodations and facilities,...More