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Stay away from this hotel if you want any amount of decent customer service! I booked a single NON-SMOKING room as evidenced by my email receipt that was shown to the desk employee on check-in. We were told there were no non-smoking rooms available and...More
1 Thank Michele1019
Response from Elsie C, General Manager at Candlewood Suites Norfolk AirportResponded 18 July 2015
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments.
Please remember that although, we are partnered with Booking.com. Any issues have to be addressed with the third party that was booked.
While looking for a hotel in Norfolk for the summer (June to August), my family and I decided to stay here because of the low rates and convenient location. The hotel turned out to be a poor choice and after two weeks of our three...More
2 Thank PeteAtk
Response from IHGCare, Guest Relations Manager at Candlewood Suites Norfolk AirportResponded 27 July 2015
Thank you for taking the time to review our property. I certainly appreciate you taking the time to bring your concerns to our attention. Guest comfort and safety are of the utmost concern to us and our hotels are committed to making every...More
I made reservations in May for 2 rooms for one night stay in July to attend our family reunion. This morning my kids and I woke up excited about our trip tomorrow to VA for the reunion. When I checked my account this morning, I...More
4 Thank Hope B
Response from IHGCare, Guest Relations Manager at Candlewood Suites Norfolk AirportResponded 26 July 2015
Dear Hope B,
Thank you for taking the time to express your thoughts and concerns. It is disheartening to know that your experience was not as seamless as it should have been. This is definitely not the type of service we aspire to deliver, and...More
What we got was a lot more! A very nice spacious room with full kitchen facilities. Beautiful fluffy towels and a very clean room. The queen bed was just ave giving one of us a slightly sore back. Liked the lending room where you could...More
My stay was great..had to stay in the hotel during the snow storm for I can be close to work...the staff made you feel welcome and part of a family..also they even help by cleaning my snow off my car...thanks alot
US$102 - US$232 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#12 Business Hotel in Norfolk
Non-Smoking Rooms ,
Number of rooms
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