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Wyndham Garden Norfolk Downtown

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Wyndham Garden Norfolk Downtown
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471 Reviews from our TripAdvisor Community

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There are newer reviews for Wyndham Garden Norfolk Downtown
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Showing 468: English reviews
Great Falls, Virginia, United States
Reviewed 14 January 2017

I had booked this hotel as very comfortable and very convenient for my son's meeting at EVMS the folliowing day. However, the room heating system was VERY disruptive. He set the thermostat at a comfortable temperature, but every time the room temp fell below that, and the heating system kicked in, it apparently sounded like a jet airplane taking off...

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Helpful?
Thank Robert M
EricWP2, Front Office Manager at Wyndham Garden Norfolk Downtown, responded to this review

Overall, we are glad to hear that your son had a successful meeting and a pleasant stay with us. We do, however, apologize for the heating unit being too loud during the night. As we conduct preventive maintenance on our equipment, we find issues like this and try to fix them before our guests arrive. This isn't a general problem,...

Reviewed 11 January 2017

The hotel is very nice. However I'd say it's just a 4 star hotel the fifth star came from the customer service from the bartender Amber. She would go out of her way and go above and beyond the normal bar tending experience.

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Helpful?
Thank Chase D
EricWP2, Front Office Manager at Wyndham Garden Norfolk Downtown, responded to this review

Amber is a great asset to the Black Tuna Bar and we appreciate the 5th star based on her customer service. We hope that you are enjoying some of the upgrades we have completed, such as our new business center. Reviews like yours are helpful in making sure that we are headed in the right direction. Thank you and we...

Silver Spring, Maryland
Reviewed 8 January 2017

I stay here usually multiple days at a time. I always ask to be on the 8th floor. I give Cheryl Taylor kudos for looking out for me each time. I can have a late morning while I'm working and she makes sure I have what I need and I try to make sure I don't interfere with her schedule.

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Helpful?
Thank r0ncar0le
EricWP2, Front Office Manager at Wyndham Garden Norfolk Downtown, responded to this review

Our housekeeping department works hard to satisfy every guest. We are humbled by your review of Cheryl and her dedication. Thank you for you patronage and we anticipate serving you more in 2017. Have a great 2017.

Reviewed 7 January 2017

Excellent service! Amber is awesome as are all the staff members. Friendly and always courteous. I've stayed here several times throughout the last few years and this is by far the best staff I've encountered. Again, Amber, the bar manager, is awesome!

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Helpful?
Thank Jeffrey R
EricWP2, Front Office Manager at Wyndham Garden Norfolk Downtown, responded to this review

Thank you for taking the time recognize our superstars. We also appreciate the service Amber provides at the Black Tuna bar. We greatly appreciate your loyalty and staying with several times throughout the years. We look forward to your return. Happy New Year!

Reviewed 1 January 2017 via mobile

The first room I was given seemed to be occupied. I called from my cell phone upstairs, but they told me to go back down to the front desk. The front desk clerk didn't say anything to me. He called maintenance to check the room. Then he changed my room number. When I asked if the room was in fact...

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Helpful?
Thank Judyliz D
Management response:

We are so sorry that you had an unpleasant stay. Our goal is to satisfy everyone who cross our doorstep; however, this is not a normal experience. We did further research, and we found that your first room was not occupied. Opposed to having you waiting and waste your time at the desk while we find out information, we want...

Goose Creek, South Carolina
Reviewed 29 December 2016

In April 2016, reservation was altered from what I had asked for line. Was told after 3 attempts to check in that they had a handicap room reserved for me. That is not what I had reserved. But it took asking a 3rd time to find out why I could not check in until after 4. The 3rd person finally...

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Helpful?
Thank Samuel M
Management response:

We most humbly appreciate that fact that you have seen the improvement in our service. Our management team has been zealous in training and motivating our staff to provide the service that each guest deserves. We have rededicated our pledge to where the genuine care and comfort of our guests is our highest mission. Thank you for recognizing that. We...

Reviewed 27 December 2016

I contacted the hotel back in June to start planning our holiday party and immediately I had a response from Tiffany who also cc'd Angelo in her response. Angelo called me to go over the sample menu he created for our party. After talking with him he revised the menu. He scheduled a time for my boss and I to...

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Helpful?
Thank Christina82G
Management response:

WOW! Thank you for this awesome review. Our managers and staff worked hard to produce a great outcome for you and your guests. We are more than delighted to know that our hard work exceeded your expectations. Angelo and the rest of our appreciate you choosing us to host your grand affair. We hope that you have enjoyed your holidays...

Norfolk, Virginia
Reviewed 21 December 2016

Angelo and the catering staff made my Local union Holiday party an event that will be talked about for years to come!!!! The whole day went well and all the hotel employees where awesome....I will continue to recommend your hotel to my friends and family. Thanks again for the service

Review collected in partnership with Wyndham Hotel and Resorts
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Helpful?
Thank Troyjo2016
Management response:

We had a great time hosting your event, and nothing can be more rewarding to us than your recommendation. Angelo and our team look forward to planning and hosting our next event. Happy New Year!

Reviewed 20 December 2016 via mobile

Awesome experience at the Wyndham Garden Norfolk Hotel! My command had our very first command holiday party in Norfolk Va and Angelo, Debra, Joyce, and the rest of his elite team provided us with a night to remember! His team during our planning process were very organized and helpful. The food was amazing, the venue decorations were spectacular, and the...

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Helpful?
Thank Juan M
Management response:

Thank you for allowing us to host your command's first holiday party. We enjoyed helping you plan to produce a great end result. We greatly appreciate your service to our country, and our team is enthusiastic about helping you plan your next event and holiday party. See you next year 2017!

Reviewed 20 December 2016

I needed a place to host my son graduation party and I was running out of time. I call Wyndham Garden in Downtown Norfolk and spoke to Angelo. He immediately listing to my concerns and what I needed and he was more than willing to work with me so I would have a place for my son graduation party. Mr....

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Helpful?
Thank Carolyn G
Management response:

Graduations are always special, and we are ecstatic that Angelo was able to accommodate all of your requests on this special occasion. Congratulations to your son and family on a momentous feat, and we wish your son much success. Thank you for taking the time to complete a review, and we anticipate your next event here at Wyndham Garden. Happy...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Multilingual Staff
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Thank you for visiting our TripAdvisor page! Our hotel was renovated in 2008 and we are located in the wonderful heart of Downtown Norfolk's famous Art District, with convenient access to restaurants, shopping, and entertainment. We are accessible to the highway and located just 5 miles from the Norfolk International Airport (ORF). Our rooms are newly furnished with refrigerators and microwaves in every room! We are delighted that you would take the time to visit us or if you have already stayed with our property, we invite you to tell us about your experience. ... more   less 

Additional Information about Wyndham Garden Norfolk Downtown

Address: 700 Monticello Avenue, Norfolk, VA 23510 (Formerly Norfolk Plaza Hotel)
Region: United States > Virginia > Norfolk
Price Range: $162 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Wyndham Garden Norfolk Downtown 3.5*
Number of rooms: 204
Reservation Options:
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Also Known As:
Radisson Hotel Norfolk
Hotel Style:
#13 Business Hotel in Norfolk
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Questions & Answers

Here's what travellers have asked, with answers from Wyndham Garden Norfolk Downtown staff and other travellers.
4 questions
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Washington DC, District of Columbia

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Questions? Get answers from Wyndham Garden Norfolk Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best View for Norfolk Downtown, excellent accessibility, 20 mins from Virginia Beach”
 of 5 bubbles Himangshu_Dey, 17 Jan 2017 | Read review
“Good location”
 of 5 bubbles chased2017, 10 Jan 2017 | Read review
“Ask for a quiet room.”
 of 5 bubbles r0ncar0le, 7 Jan 2017 | Read review
“Just don't stay here. Seriously, just don't.”
 of 5 bubbles 132christineh, 8 Jun 2016 | Read review
“Avoid! Just do not book here!”
 of 5 bubbles 817megs, 3 May 2016 | Read review
5 of 5