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SpringHill Suites Norfolk Virginia Beach

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SpringHill Suites Norfolk Virginia Beach
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505 Reviews from our TripAdvisor Community

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Showing 503: English reviews
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Exmore, Virginia
Reviewed 1 week ago

My husband and daughter stayed here while I had surgery. The rooms were comfortable and my husband said the breakfast was good. When they returned for the second night, they were surprised to note that the beds had not been made, water glasses replaced or floors vacuumed. When my husband called the front desk, he was told they only make...

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Helpful?
Thank fwilfong
Denischione W, Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Thank you for taking the time to bring this to our attention. Please accept my sincerest apology about the incidents that happened during your stay. I have shared your comments and concerns with the general manager as well as the other department heads to insure the correct policies are in place and correct information is given so this does not...

Dallas, Texas
Reviewed 2 weeks ago

There really is nothing particularly good or bad about the hotel. Check in was fine.Parking was very good. Bed was comfortable. The room was a good size, but a somewhat awkward layout. Some slight negatives: elevator a little slow, chairs in breakfast area are worn and have some trim falling off, breakfast was basic, internet was slow (but free), kitchen...

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Helpful?
Thank Elk34
Jessica S, Operations Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Thank you for taking the time to review our hotel online and provide feedback for our future guests. I will make sure to speak to our hotel manager about possible fixes to the negatives you described. I hope the next time you're in town you will give us a second chance to "WOW" you with our hotel.

Dallas, Texas
Reviewed 4 weeks ago

Hotel room was spacious and clean - Breakfast was good except for the last day. We came down about 30 minutes before breakfast ended and everything was pretty much already gone and they didn't seem to be working on replacing anything! The area of the hotel seemed a little shady but nothing bad happened while we were there and it...

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Helpful?
Thank SDSmith87
Jessica S, Operations Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Thank you for taking the time to review our hotel online. I can assure you our hotel area is kept safe by our staff members as it is mostly located near other businesses. I'm sorry to hear that our breakfast staff did not replace items so close to breakfast ended, but can assure you if anything was missing they would...

Hydes, Maryland
Reviewed 18 February 2017 via mobile

Parking lot was dirty with trash, cigarette butts, etc. Then as I was parking a couple approached me trying to con me for money. I should have followed my gut and changed my reservation. The front desk was pleasant. However the elevator was dirty. My room door was dented and splintered. There was a used shampoo bottle in the shower,...

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Helpful?
Thank WendyW
Jessica S, Operations Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Thank you for bringing this to my attention. I will make sure I speak with our maintenance team about the parking lot and housekeeping about ensuring this does not occur to our future guests. Please call my General Manager, Scott Crowley, at (757) 333-3100 so we can make this right.

Richlands, North Carolina
Reviewed 31 January 2017

I did like that they had free breakfast, the location was very nice and easy to find since I'm not from that area. I loved how the room was set up. Went there to surprise my fiance and I must say even from when I first walked in I love the water fountain in the lobby and it's very spacious

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Helpful?
Thank tarnisha05
Jessica S, Operations Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Thank you for your kind words about our hotel. I'm happy to hear that you enjoyed the location, layout of the rooms, and our free breakfast. I hope the next time you're in the area we will see you again!

Lempster, New Hampshire
Reviewed 23 January 2017

From check-in to the room to maintenance to all personnel to breakfast to amenities: more than your monies-worth. The whirlpool was especially good. Nice and hot, combined with extremely powerful water jets.

Review collected in partnership with this hotel
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Helpful?
Thank Joseph W
Jessica S, Operations Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Thank you for your review of our hotel. I'm glad that you found your stay excellent all around. Please come back and see us again soon!

Alexandria, Virginia
Reviewed 23 January 2017

This is an outstanding property. From the moment we arrived the staff was terrific. The young woman that checked us in greeted me as a silver member. The area had a snow storm the Saturday before we checked in and all the staff were concerned with the safety of their guests getting in and out of the hotel. They even...

Review collected in partnership with this hotel
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Helpful?
1Thank wpearlman4
Jessica S, Operations Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Thank you for such an awesome review of our hotel! I will make sure to pass along your kind words to our staff and tell them to keep up the great work. The next time you're in the Norfolk Virginia Beach area please come visit!

Washington DC, District of Columbia
Reviewed 18 January 2017

I tried this hotel with my family over a three night stay and we were very impressed! The rooms were very clean and the staff was perhaps the most courteous I've encountered in any hotel, and I mean everyone from the receptionist, to the breakfast staff, to the housekeeping staff - impressive. First floor amenities were spacious and provided my...

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Helpful?
Thank phrogs69
Jessica S, Operations Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Thank you for your awesome review of our hotel! I'm so happy to hear that our staff "WOWed" you during your stay. I hope the next time you're in town we will see you again.

Sumter, South Carolina
Reviewed 17 January 2017

The hotel is in great location and is the interior is in great shape as well. Rooms was very clean and comfortable. The front desk personnel were very helpful, and forthcoming on all questions asked. The breakfast was very good!

Review collected in partnership with this hotel
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Helpful?
Thank Ray H
Jessica S, Operations Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Thank you for choosing to stop and use our hotel during your road trip! I'm so happy to hear that our front desk staff were helpful during your stay. Please come back and see us again the next time you're passing through town!

Reviewed 14 January 2017 via mobile

From most of the Springhill Suites I stayed at have been wonderful experiences but this particular hotel needs some help. Pool bottom floor was filthy, if the floor is dirty then the water probably would be questionable. Two treadmills and only one worked (gym needs some help). Room, smelled like someone had been smoking in bathroom. Cigarette burns on the...

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Helpful?
2Thank CheMike
Jessica S, Operations Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Thank you for taking the time to review our hotel online. I will make sure I speak to our General Manager about your concerns. I agree these should not have occurred during your stay and will make sure we contract the correct people to fix the treadmills and pool. I hope the next time you're in the area you will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Springhill Suites by Marriott Norfolk/Virginia Beach is a centrally located all suites hotel near Virginia Beach, VA. Only minutes from Virginia Beach Town Center and the Virginia Beach Oceanfront activities. Farm Bureau live is only a short drive from our Spring Hill Suites Norfolk hotel. ... more   less 

Additional Information about SpringHill Suites Norfolk Virginia Beach

Address: 6350 Newtown Rd, Norfolk, VA 23502-4801
Region: United States > Virginia > Norfolk
Price Range: $144 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Norfolk Virginia Beach 3*
Number of rooms: 131
Reservation Options:
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Also Known As:
Springhill Suites Norfolk Virginia Beach Hotel Norfolk
Norfolk Springhill Suites
Hotel Style:
#2 Business Hotel in Norfolk
#3 Family Hotel in Norfolk
#3 Best Value Hotel in Norfolk
#4 Romantic Hotel in Norfolk
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Norfolk Virginia Beach staff and other travellers.
3 questions
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9 months ago
San Clemente, California
3 days ago
Canton, United States
9 months ago

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Questions? Get answers from SpringHill Suites Norfolk Virginia Beach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors may help with noise of freeway”
 of 5 bubbles SDSmith87, 23 Feb 2017 | Read review
“Single King bed with sofa on the 4th floor was great.”
 of 5 bubbles jackhammerdan, 21 Dec 2016 | Read review
“Never had a bad room all are good.”
 of 5 bubbles John58224, 8 Dec 2016 | Read review
“The field side is very quiet.”
 of 5 bubbles jeralbre, 23 Nov 2016 | Read review
“Make friends with the concierge, They will make your stay great!”
 of 5 bubbles jakemO3721AG, 15 Oct 2016 | Read review
5 of 5