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All reviewshenry jonesthe spring hill suitesfront deskvirginia beachbreakfast was deliciousthe general managerwafflesa wonderful staythe breakfast areaup to datebreakfast staffparking lotrooms were cleanking suitefree breakfastgreat customer serviceenjoyed my stay
I am a Marriott rewards member and usually love the Springhill chain; however this hotel needs some much needed room updates. Floors are in need of good cleaning; bathrooms need new caulking and good scrubbing of tub floor. When someone upstairs is taking a shower...More
Thank E S
Response from Springhill Suit... N, Manager at SpringHill Suites by Marriott Norfolk Virginia BeachResponded 2 weeks ago
Dear E S,
Thank you for taking the time to share your experience of your stay. We depend on you, our guest to let us know how we are doing.
I sincerely apologize for the problems you had during your visit with us. The cleanliness...More
We had a great visit and stayed on the fifth floor. The staff is friendly, customer oriented and willing to help any way that they can. I thought the texts from Robert asking about our room, stay etc. was a personal touch too. The pool...More
When I arrived in my speaking room, the room was still set from the night before. It hadn't been cleaned or vacuumed. When LaVom and Monica heard that, they made it happen. I've never seen such an amazing staff! My room was set perfectly in...More
Response from Springhill Suit... N, Front Desk Staff at SpringHill Suites by Marriott Norfolk Virginia BeachResponded 7 February 2018
Thank you very much for the kind words! The appropriate members of the team have been recognized about this review and everyone is excited to hear that things went smoothly with the help of our team. We do apologize for the initial disorganization of your...More
This was our second stay within the month of December at this hotel location. Whenever we are in this vicinity this is our place of choice to stay. LeVon Grimes greeted us as if we were family, Natassija Dasher and Antionette Lyons, breakfast was off...More
It was a long, long day and our work team needed to rest. All hotels we contacted seemed too busy for us or set in their ways at 2am. Overall it probably wasn't their fault; however, most were short over the phone or in person....More