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Residence Inn Norfolk Airport

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Residence Inn Norfolk Airport
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290 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Norfolk Airport
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Showing 290: English reviews
Province of Catania, Italy
Reviewed 21 August 2016

We checked in and I noticed right away the bad smell in the room, what was worse was the cleanliness. Obviously they never clean the bathroom doors , they were full of make up and lipstick, like somebody wiped their hands all over the walls and doors, simply nasty. The bathroom sink had food stuck in it, I had to...

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Helpful?
Thank Adele W
Jessica S, Operations Manager at Residence Inn Norfolk Airport, responded to this review

Thank you for taking the time to review our hotel online. I'm sorry to hear that we did not provide you with the Residence Inn standards that we strive to meet. I can assure you that this is not the normal experience for our guests. Please call Scott Crowley, the General Manager, at 757-333-3000, so we can make this right...

Boston, Massachusetts
Reviewed 8 August 2016 via mobile

We were here on a weekend trip to the Virginia area and stayed at this location since its a Marriott affiliate. The hotel itself is nice and quiet. There is a nice pool on the first floor, complimentary coffee, free parking which is nice, and free breakfast which was ok as well.. There just needs to be a maintenance of...

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Helpful?
Thank Steph L
Jessica S, Operations Manager at Residence Inn Norfolk Airport, responded to this review

Thank you for taking the time to review our hotel online. I'm sorry to hear that our breakfast did not seem full during breakfast hours. I will make sure to speak with our General Manager about better breakfast maintenance. We can't wait to see you again the next time you are in Norfolk!

Lutherville, Maryland
Reviewed 6 August 2016 via mobile

My family and I are traveling to the OBX and due to energy issues related to recent surgery, I decided for a layover at this property. I'm glad we did. Tanika was helpful and thorough when we checked in for our two rooms and graciously accommodated us for a late check out. Our rooms were clean. Bedding ok but mainly...

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Helpful?
Thank CandyMan627
Jessica S, Operations Manager at Residence Inn Norfolk Airport, responded to this review

Thank you for your kind words about our hotel. I'm so glad to hear that you enjoyed yourself during your stay. I will discuss ways to ensure our Pantry stays stocked in the future with our General Manager. Thank you again and we hope the next time you are in Norfolk you will come visit us at the Residence Inn...

montreal, quebec
Reviewed 30 July 2016

Nice. Comfortable. Shopping anything nearby. Reasonable Hotel Price. Knowledgable, hospitable staff. Short Drive to the Virginia Beach. The beach seems to be completely upgraded and beautiful.... Public parking right on the beach (US$10/day). Do I miss anything? Guess not.

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Helpful?
Thank cvu
Jessica S, Operations Manager at Residence Inn Norfolk Airport, responded to this review

Thank you for your kind words about our hotel! I agree, the beach is extremely close for those who are looking to visit the beach. I hope we see you the next time you come to visit!

Atlanta,GA
Reviewed 19 July 2016

My husband and I recently stayed at Residence Inn Norfolk Airport. The experience at this property quite possibly has to be one of the worst Marriott experiences. Marriott properties and service is typically top notch. However, I strongly recommend that this particular property be submitted for the reality series "Hotel Impossible". The check-in experience: - A lady who obviously had...

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Helpful?
1Thank Nice_Girl_10
Jessica S, Operations Manager at Residence Inn Norfolk Airport, responded to this review

Thank you for your extensive review about our hotel. I'm sorry to hear that we did not supply you with the Marriott standards that is the usual at our hotel. From our other reviews, I am confident that this is not a normal stay at our hotel. Please call Scott Crowley, the General Manager, at 757-333-3000, so that we can...

miami, United States
Reviewed 13 July 2016

Staff was very helpful and friendly. Shuttle service is on demand rather than on the hour and / or half hour like the other hotels nearby. Rooms were clean and in great condition. Bed covers were a bit thin but asked for a blanket at front desk. There is a desk and a table for two people to work at....

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Helpful?
Thank Paul W
Jessica S, Operations Manager at Residence Inn Norfolk Airport, responded to this review

Thank you for your wonderful review about our hotel. I'm so glad to hear that we became your "home away from home." I hope the next time you're in town you come and see us again.

Reviewed 13 July 2016

my family recently checked into this hotel. We did not appreciate the attitudes of the front desk staff. The bedding for the pull out couch was not in the room upon check in. we checked in late and were exhausted. The front desk is the first form of contact when checking into a hotel and it is very important to...

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Helpful?
Thank Shani A
Jessica S, Operations Manager at Residence Inn Norfolk Airport, responded to this review

Thank you for taking the time to review our hotel online. I'm sorry to hear that we did not "wow" you with our customer service. As you can see from our other reviews, this is not the normal experience at the Residence Inn Norfolk Airport. I will make sure to pass this along to our Front Desk to ensure this...

Connecticut
Reviewed 1 July 2016

Stayed here for the first time for one Friday night in mid-June on the way to OBX. Hotel is easy to find and GPS took us to the front door. Booked on line for about $200, all in, about three weeks before our trip. This was one of the few places in the Norfolk-VB-Chesapeake area that had space and would...

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Helpful?
Thank eongcn
Jessica S, Operations Manager at Residence Inn Norfolk Airport, responded to this review

Thank you for your kind words about our hotel. I will make sure to address the housekeeping issue you encountered during your stay with our Housekeeping Manager. I'm glad to hear that otherwise you had an enjoyable stay and we hope the next time you are in town we will see you again!

Roselle Park, New Jersey
Reviewed 26 June 2016 via mobile

I enjoyed my stay, I have only 2 complaints- the card readers at every entrance seldom read your room key cards. This is very inconvenient especially when you have to walk around to the main entrance everytime because the card doesn't work. We had the cards replaced 3 times still had the issue, it was very frustrating. I witnessed other...

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Helpful?
Thank Aimee M
Jessica S, Operations Manager at Residence Inn Norfolk Airport, responded to this review

Thank you for taking the time to review our hotel online. I will make sure to talk to maintenance about changing the batteries in our locks and about the options we have for our pool tiles. I'm glad that otherwise you enjoyed your stay. Please come back and see us again the next time you are in town.

New York City, New York
Reviewed 22 June 2016 via mobile

The place is showing some age in the small things. The breakfast is fast food quality. Nothing really wrong with the place but nothing screams out Right either. Close to the airport. The one bedroom suite feels large. The color scheme predominates in teal. Desk clerk at checkin was very friendly:

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Helpful?
Thank Dave11743
Jessica S, Operations Manager at Residence Inn Norfolk Airport, responded to this review

Thank you for taking the time to review our hotel online. I'm sorry to hear that we weren't able to "WOW" you with our hotel during our visit. I hope the next time you are in town you will give us a second chance at a first impression.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Residence Inn, an extended stay hotel that is pet friendly and provides complimentary airport shuttle to and from the Norfolk International Airport (ORF). We have weekly social receptions to mingle with other guests or have a leisurely one on one basketball game on our court. We are only a few miles from the Virginia Beach Oceanfront family friendly activities, Farm Bureau Amphitheater, and downtown Norfolk's corporate district. Spacious suites with fully equipped kitchenettes and separate bedrooms. ... more   less 

Additional Information about Residence Inn Norfolk Airport

Address: 1590 N Military Hwy, Norfolk, VA 23502-1813
Region: United States > Virginia > Norfolk
Price Range: $132 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Norfolk Airport 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Residence Inn Norfolk Airport Hotel Norfolk
Norfolk Residence Inn
Hotel Style:
#1 Family Hotel in Norfolk
#1 Business Hotel in Norfolk
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Norfolk Airport staff and other travellers.
6 questions
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Questions? Get answers from Residence Inn Norfolk Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I can only speak for my room. It was quiet and very clean throughout my 2 week stay.”
 of 5 bubbles mtjohnson44, 20 Oct 2016 | Read review
“My corner suite gave me assess to the side door that was right at the elevator.”
 of 5 bubbles , 26 Aug 2016 | Read review
“Pick higher floor for less foot traffic, but all rooms are good. Can park right by elevator for easy loading/unloading of your car.”
 of 5 bubbles SailingGirl1, 24 Aug 2016 | Read review
“We had room 112 on the first floor and it is very quiet. Pets are allowed so be sure to ask for a pet free room if it is an issue with you.”
 of 5 bubbles paulwA4377UR, 13 Jul 2016 | Read review
“All the rooms were quiet. No one complained about anything at this hotel.”
 of 5 bubbles CarolEastonPA, 17 May 2016 | Read review
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