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All reviewspoker bardrag actsaladpool areaspecial mention to pacohalf boarddaily cleaningtea and coffee making facilitiesrooms are smallbar staffsmall fridgeevery nightair conevening mealon an all inclusive basislocal drinkssea view
Hotel was clean, a little tired in places but ok.
Bar service of an evening was good but during the day was hit and miss.
Pool was nice but small; however some people 'claimed' their sunbeds and then disappeared doing what they wanted to do....More
Response from thbgranplaya, Director de Recepción at Hotel THB Gran PlayaResponded 3 days ago
We regret to hear that you have not enjoyed your stay with us.
Your comments are very important for us in order to improve our service.
This hotel is perfect, its décor, equipment and staff! All facilities were good, like rooms, swimming pool, restaurant, reception. Friendly staff which was very customer oriented.
Richly provided meals, buffet form with lots of choices. (Critical remarks: small elevator and only two to serve 177...More
Thank Walter L
Response from thbgranplaya, Director de Recepción at Hotel THB Gran PlayaResponded 15 November 2017
We gratefully thank you in advance for your comments. Your positive feedback will be very useful for future travelers.
Many thanks for choosing us. And we hope to see you again in our hotel.
Best regards from the staff of THB Gran Playa.
Overall we enjoyed our staying at Mallorca very much. However our last experience during our early check-out was very unpleasant. We asked yesterday if it was possible to facilitate our breakfast with maybe a croissant or 2. Unfortunately the served breakfast around 6am this morning...More
1 Thank Stephan H
Response from thbgranplaya, Director de Recepción at Hotel THB Gran PlayaResponded 13 November 2017
We regret to hear about the incident with the check out service and early breakfast and we want to apologize of what happened on your early departure day.
The cold breakfast that we prepare for the early check outs is simple. We prepare...More
Stayed here as part of a cycle tour with Eurobikes. While the room and the restaurant were OK, it was extremely busy, mainly with German tourists. Our room was over the front door on a busy street, and very noisy.More
1 Thank Bish53
Response from thbgranplaya, Director de Recepción at Hotel THB Gran PlayaResponded 19 October 2017
We regret to hear that you have not enjoyed your short stay with us. We accommodate a great variety of nationalities, and the hotel is completely full during the whole summer season.
As our objective is always to achieve customer satisfaction, we will...More