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Secrets Lanzarote Resort & Spa

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Urb. Cortijo Viejo, 35570 Yaiza, Lanzarote Spain
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (672)
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 27/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Secrets Lanzarote Resort & Spa
Updated 27/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 7 hotels in Yaiza
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
One of the first Secrets Resorts & Spas in Europe, Secrets Lanzarote Resort & Spa brings a tranquil adult escape to the beautiful Puerto Calero Marina of the Canary Islands. Secrets Lanzarote Resort & Spa offers an inviting getaway to guests who are seeking romantic views overlooking the deep blue ocean of the Atlantic. Indulge in exquisite restaurants and bars, sparkling pools, a rejuvenating spa and a fully-equipped fitness centre, all under one roof. Our 24-hour multilingual front desk can arrange exciting excursions to renowned destinations, such as the clear-water Papagayo Beach and the volcanic Timanfaya National Park. Escape to Secrets Lanzarote Resort & Spa and experience all the pampering you deserve in the Canary Islands.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Diving
Airport transportation
Parking
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Yoga classes
Yoga room
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Swimup bar
Poolside bar
Tennis court
Entertainment staff
Evening entertainment
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Baggage storage
Concierge
Executive lounge access
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour check-in
24-hour front desk
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Minibar
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Bottled water
Clothes rack
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
English, Spanish, Catalan, German and 1 more
Hotel links
Special Rate:Special rate available

Location

Full view
48Car recommended
Grade: 48 out of 100
20Restaurantswithin 1 km
2Attractionswithin 1 km
6613Reviews827Q+A100Room tips
Traveller rating
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Popular mentions
AdzWk wrote a review Yesterday
West Kirby, United Kingdom3 contributions2 helpful votes
We stayed here for a rest & relaxation holiday in early October with their Preferred Club benefits. The hotel has been refurbished to a high standard in both the public areas and the bedroom which were well appointed. The hotel was kept spotlessly clean. We stayed All Inclusive and ate in all the available A La Carte restaurants as well as the buffet. The overall standard of food served, we felt was of a good quality, although choice was limited in the A La Carte restaurants. We found the staff friendly and keen to give good service and in general they succeeded. There were issues with sunbeds around the pool and when raised with guest experiences we were listened to and solutions found to ease the problem. It is not the same as a Secrets Resort in the Caribbean, we didn’t expect it to be, but it certainly offers similar facilities, services and vibe and is set in a lovely quiet area, close to the marina with shops, bars & restaurants. We would definitely go back and expect it to improve further once they really embrace the Secrets brand.
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Date of stay: October 2021Trip type: Travelled with friends
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Adventurer435884 wrote a review Jan 2021
21 contributions5 helpful votes
Hotel's Favourite
Myself and my husband went for a day trip to the spa here and it was pure bliss. The spa facilities were incredible and the treatments were so relaxing. Everything about the place was the epitome of a relaxing spa experience. The staff were so kind and welcoming. We’ll definitely be back before we head home
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Date of stay: January 2021Trip type: Travelled as a couple
2 Helpful votes
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Response from Secrets Lanzarote, Atención al cliente/recepción at Secrets Lanzarote Resort & Spa
Responded 21 Jan 2021
Dear Adventurer435884, At Secrets Lanzarote we do like to look after our returning guests, so we hope to surprise you once again before too long. Our greatest thanks for your appraisal and for the compliments paid to our Spa team and their attentive service. We hope to welcome you back to our "Secrets Lanzarote" very soon. My very best wishes, Chloé Binham Guest Experience Manager
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holidayaddict03 wrote a review 20 Oct
Dundee, United Kingdom55 contributions64 helpful votes
After previously staying at a couple of Secrets resorts in the Caribbean, we were looking forward to our holiday at their Lanzarote resort but we were disappointed. The standard is no where near as high, maybe just the difference between Caribbean and Canaries but this lets the Secrets brand down. We stayed in a swim up suite and the room itself was of a good standard. As well as a large wardrobe with hanging space and plenty of shelves we had a walk in wardrobe. We had two king sized beds and a well equipped bathroom with large walk in shower and double jacuzzi bath. My one complaint on this would be there was nowhere to hang wet towels. The shared swim up pool with our own loungers and chairs was a big plus as there was no rush for the loungers by the pools, a problem for the main pool and preferred club pool. The area that needs biggest improvement is the food, which can only be described as awful. The al a carte restaurants offer limited choice and what was described as sirloin in the Italian (Potofino) is actually tenderloin, not good if you don't eat pork for whatever reason. I asked for mine well done but had to send it back as it was raw in the middle. When I got it back it was burnt on the outside and still raw in the middle. I didn't even attempt to taste it. The buffet served the same food every night with very little variation and unless you timed it right and got it freshly cooked, it was at best lukewarm but most of the time cold. There was a grill chef who would cook a selection of meats and fish but even this was risky. The best of a bad bunch was Bluewater Grill who did serve hot meat & fish but the vegetables were pre-cooked and kept warm. None of the restaurants/chefs seemed to know how to cook meat properly so if you like your meat done more than medium rare you'll be out of luck. The preferred club did a reasonable lunch menu including burgers but again these came medium rare unless told otherwise when ordering. Although we were all inclusive, we went into the nearby marina several times to eat which has a good choice of restaurants and the food was hot. We had beautifully cooked steaks at The Harbour Club and can highly recommend. We saw quite a few other couples from our resort each time we went and is highly recommended. The entertainment was reasonable, a different singer on each night of the week but only lasted around an hour. By far the best was the female soul singer on Monday night with songs from Tina Turner, Whitney Houston and a few others. There are covid restrictions, some adhered to, some not but all the staff wore face masks at all times we saw them. Can't say the same for some of the guests but it was always the same people. The rules are reasonable, if moving around inside marks should be worn, if sat down in restaurant/bar you don't need to wear them. I'm not sure what the rules are regarding cleaning but usually tables were given a quick wipe with a damp or wet cloth. There were also no printed menus etc. All hotel information was accessed by QR code on your phone or other device. There was no resort map so difficult to find where some things were on the resort, I never did find the spa and didn't know there was a gym on the resort. There was a sports bar mentioned by some people we were talking to but again no idea where it was located. Only option would be to ask staff but they work hard enough without constantly being asked for information by guests. This information should be freely available. We normally like to try all the different cocktails but without a menu this wasn't possible. On two consecutive nights there was a private function/show at the front on the artificial beach/sand area that went on until after midnight and staff tidying up until 1am. While this area is away from the main hotel and rooms, it is just yards away from the swim up and sea front rooms. There was no chance of being able to get to sleep while this was going on. Towards the end of our stay there did seem to be more new staff, so the shortage of staff is being recognised and is being rectified although the coffee shop remained closed for our entire stay. As some reviews have mentioned many of the preferred club benefits weren't available. The resort isn't really suitable for people with mobility issues. There are MANY stairs inside the hotel and outside areas. There are a limited number of lifts but these are out of the way and you end up walking a lot further. There are slope alternatives to outside steps but these are long and steep. Our holiday was spoilt for the second week by a new couple in the room next to us, who were part of a group. They arrived already drunk and seemed to think the patio/pool was for the whole group to use. Several guests asked them to keep the noise down and be more considerate to others but this was mostly ignored. Eventually management spoke to them and told them that area was only for the use of the people booked to stay in that room. Everyone else had the use of the main pool. Things did eventually improve but the whole party spent the week getting/staying drunk and making a nuisance of themselves. Every morning they all arrived to use the swim up pool and start drinking. They had a party on their patio on the last night, again drinking and being rowdy. They showed no consideration for other guests but after the first day staff left them to it. I think management should and could have done more to deal with these people so that they didn't spoil others holiday. We have been to Lanzarote a few times but this wasn't the best hotel we've stayed at, there are better adults only hotels.
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Date of stay: October 2021Trip type: Travelled as a couple
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Megan wrote a review 20 Oct
Birmingham, United Kingdom1 contribution1 helpful vote
It was a fantastic experience. The place is so cozy and clean. The rooms were soooo good. The stay, great, both to relax and to get to know the island. My boy and I especially liked dinner at the Blue Water Grill. Although the rest of the places you have to eat are spectacular too. On the other hand, the super familiar, friendly and kind staff. I would like to specifically thank Rafa, the animation guy. A very willing boy, very close, made us feel at home. We had a great time in the aqua gym with him. The only negative point is the little variety of the buffet. Bottom line, YES, I recommend a stay here in all respects. I really hope to be back soon.
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Date of stay: October 2021Trip type: Travelled as a couple
1 Helpful vote
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TanyaA1 wrote a review 20 Oct
Glasgow, United Kingdom46 contributions33 helpful votes
Hotel is nice and clean. Pool at the preferred club part is the cleanest pool I’ve ever been in. Staff are friendly. Rooms in the preferred club section are large and really nice. Nice view of the sea from our room. Food is really disappointing. Breakfast food is cold in the portofino restaurant (for preferred club guests). Unless you get eggs freshly made. So the baked beans, sausages, “bacon”, hash browns. Everything! We have fed this back so will see if they fix it tomorrow but surely to goodness they shouldn’t need to be told by me to keep the food warm???????? And let me be clear. It’s not even it’s lukewarm. It is cold. Like it has been sitting there for hours with no heat. Even though they are all in hot plates!! Lunch is ok. The buffet at the world cafe is reasonable. Not masses and masses of choice but good enough and, thankfully, generally warm or hot when it should be. Al a carte dinners - very, very disappointing. We ate at the barefoot grill and the steak was cooked so badly we didn’t finish it. And tbh we had ordered the lamb chops so not sure how we got a steak 🙈. Fried prawns come whole so they’re not deveined and I personally don’t like sitting picking poo out of a load of prawns at dinner time. We also tried the oceana restaurant which we had been told was the best of the al a carte restaurants open (half are closed due to “Covid” 🙄) but it wasn’t good either. We had the bisque and there is a lot of it (too much tbh) with the smallest bit of roasted monkfish. The fish of the day (dorade) was ok though the skin was soggy. Either cook (and serve) it crispy or take it off. The Angus heart steak was chewy and looked and tasted like Chuck beef. Another bit of steak that couldn’t be eaten (we’d happily eat a cheap Wetherspoons steak in full but this stuff just cannot be finished). Basically we won’t be going back to any of the al a carte restaurants during our stay which is super annoying as we’ve paid a lot of money for all inclusive here and we’re now going to either have to have a buffet every night (no thanks) or pay for dinner in the marina (which is a 10 minute walk away) or in Puerto del carmen (a 10 taxi ride away). We have been to a couple of restaurants down at the marina and the food there is much, much better than at the hotel. Would especially recommend the Indian - Mumbai masala.
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Date of stay: October 2021Trip type: Travelled as a couple
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PRICE RANGE
US$152 - US$1,412 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hesperia lanzarote puerto calero, hotel hesperia lanzarote, hesperia hotel lanzarote
FORMERLY KNOWN AS
Hesperia Lanzarote
LOCATION
SpainCanary IslandsLanzaroteYaiza
NUMBER OF ROOMS
335
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Frequently Asked Questions about Secrets Lanzarote Resort & Spa
Which popular attractions are close to Secrets Lanzarote Resort & Spa?
Nearby attractions include Puerto Calero Marina (0.7 km) and buda Bar (0.4 km).
What are some of the property amenities at Secrets Lanzarote Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Secrets Lanzarote Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Lanzarote Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Secrets Lanzarote Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Secrets Lanzarote Resort & Spa?
Conveniently located restaurants include Mumbai Masala Puerto Calero, The Upper Deck Pub, and Cafe de la Plaza.
Are there opportunities to exercise at Secrets Lanzarote Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Secrets Lanzarote Resort & Spa have an airport shuttle?
Yes, Secrets Lanzarote Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Secrets Lanzarote Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Secrets Lanzarote Resort & Spa?
The staff speaks multiple languages, including English, Spanish, German, Italian, and Catalan.
Are there any historical sites close to Secrets Lanzarote Resort & Spa?
Many travellers enjoy visiting Castillo de las Coloradas (11.8 km).