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Royal Chace Hotel

Expedia.comUS$81*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$150*
US$81*
US$150*
US$81*
US$150*
US$81*
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Royal Chace Hotel
Royal Chace Hotel
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559 Reviews from our TripAdvisor Community

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There are newer reviews for Royal Chace Hotel
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Showing 557: English reviews
Reviewed 18 December 2015 via mobile

Room average but food poor. Ordered snack for 4, prawn sandwich cut into 3 rectangles brown bread stale and prawns tasteless, salt beef sandwich more like pulled pork again tasteless and bread had seen better days! Charging £80 a room (no breakfast) expected better!

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Helpful?
Thank brooking10
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for review on Trip Advisor. I am sorry to read we did not live up to your expectations. Kind regards, Guest Relations

London, United Kingdom
Reviewed 8 December 2015

We planned our wedding in less then 3 months and were lucky to find an available date at the Royal Chace, in November 2015. The events team and Lorraine in particular were fantastic and helped us to arrange the day we wanted, putting on a special menu for the day. On the day the banqueting team were fantastic, they worked...

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Helpful?
1Thank Natalie A
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for such a brilliant review! It is so lovely to read that we helped make your big day go smoothly and that you enjoyed it. It’s great to hear that you found our staff to be incredible and the food really good. We look forward to welcoming you back again in the future! Kind regards, Guest Relations

United States
Reviewed 5 December 2015

Wonderful stay - friendly staff especially Erkin - he went above and beyond to make me feel comfortable as I was traveling alone. I had lovely dinners every night and relaxed with great wine and cappuccino's that were almost too beautiful to drink (but they were so good). Every time I am in the UK, I will stay at this...

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Helpful?
Thank Carrie L
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for such a wonderful review on Trip Advisor. I am so heartened to read that Erkan helped you enjoy your stay. I will make sure he is aware of this Trip Advisor Review. We look forward to seeing you again. Kind regards, Guest Relations

London, United Kingdom
Reviewed 28 November 2015

The net curtains was torn, the shower mat was not nice it had some black bits on it, the sink tap was very loose and the room small. They said we could upgrade for £75.00 more, as there was only a few guests staying there it would have been nice if they just said we could for free, as the...

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Helpful?
Thank Roseannesmith
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for your review on Trip Advisor. I am sorry to read we did not live up to your expectations. I will be passing on your comments to the relevant departments so they can look into the issues you experienced. Kind regards, Guest Relations

Cheshunt, United Kingdom
Reviewed 21 November 2015 via mobile

Stayed here last night while attending a ball..This was our 4th stay at this hotel, 1 previously being our wedding night 21 yrs ago, and 2 NYE parties..Never ever have a bad thing to say about this hotel! Receptionist was lovely! Asked us to choose a room so I asked for a nice view on top floor and it's exactly...

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Helpful?
2Thank Toyah1
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for your lovely review on Trip Advisor! I am so pleased to read that you enjoyed your stay again so much. It is always nice to welcome back guests. I will be passing on your comments regarding the receptionist and the breakfast staff to their departments. We look forward to seeing you again soon! Kind regards, Guest Relations

London, United Kingdom
Reviewed 18 November 2015

Not sure why so many bad reviews, alright we stayed on a Saturday night and two functions were going on. And, we went for a quiet night out. But to be fair the receptionist gave us a room on the top floor well out of the way and we found it ok. The room was fine and the staff were...

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Helpful?
Thank juliet2010
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for your review on Trip Advisor! It’s lovely to read that you found the staff we helpful and that you enjoyed your stay. We look forward to seeing you again soon! Kind regards, Guest Relations

Milton Keynes, England, United Kingdom
Reviewed 15 November 2015 via mobile

Stayed two nights for a wedding and the staff were great, really helpful. Food was great as well. The function rooms were good and generally well presented. Wedding all went well and a credit to the staff. Main gripe is the bedrooms are very dated and overpriced for what they are. We had a family room at £180 per night....

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Helpful?
Thank Atko_Kids
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for your review on Trip Advisor. I am very happy to read that you found our staff helpful and that you enjoyed the food. With regards to your comments about our accommodation; we have various room types on offer and all of our mattresses are Hypnosis, which are valued as being one of the best mattresses on the...

Reviewed 13 November 2015 via mobile

We were invited to a wedding at the hotel and decided to stay overnight for two nights as the sun prices were substantially cheaper than the Saturday ones and it is quite a long journey back home on the train. We were very impressed to be allowed to check in early so we could enjoy the wedding (the ceremony clashed...

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Helpful?
2Thank Emily S
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for your review on Trip Advisor! I am pleased to read that you found our staff helpful and friendly and that you liked your room. With regards to the shower, we do have bedrooms with baths and a shower above it. Should you stay again, please request this at the time of booking or on check in and...

wally_dallas
Reviewed 7 November 2015

This is the place I stay many times a year when I go to Enfield. The rooms are really small, however they have been doing some work and the bathrooms look really nice, the wifi worked well, and overall it seemed to me better than the last few times I stayed there. Would like some change in menu though.

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Helpful?
1Thank wally_dallas
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for your review on Trip Advisor! I am happy to read that as a regular guest you can see the updates we are making to the hotel. We look forward to seeing you again soon! Kind regards, Geoffrey Breese Managing Director Royal Chace Hotel

Chorley, United Kingdom
Reviewed 25 October 2015

Hotel very good location for London Standard rooms are very small Generally a clean and tidy hotel Bathroom is also very small Staff very helpfull Plenty of car parking Eating in the form of snacks and breakfast are expensive

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Helpful?
Thank Iain W

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
FREE High Speed Internet, FREE On Site Parking ... more   less 

Additional Information about Royal Chace Hotel

Address: 162 The Ridgeway, Enfield EN2 8AR, England
Region: United Kingdom > England > Greater London > Enfield
Price Range: $135 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Chace Hotel 4*
Number of rooms: 92
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Also Known As:
Hotel Royal Chace
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Questions & Answers

Here's what travellers have asked, with answers from Royal Chace Hotel staff and other travellers.
12 questions
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Enfield, United Kingdom

This is an Open letter to Mr Breese, Managing Director of the Royal Chace Hotel,

Good morning Mr Breese,

I imagine people here on TripAdvisor will be growing very suspicious by now as to why you are not answering my questions?

That being the case, and being as you seem to be ignoring my emails as well, I will keep re-sending my emails until you do reply.

As you will see in your in-box and here on TripAdvisor, a well respected forum where hotel directors, their staff and their guests have the opportunity to exchange views, I have asked you a number of questions, and once you come out of hiding, I intend to ask you some more.

Like why does the cost of a standard double room at The Royal Chace go up by over 40% when two people sharing that room order breakfast?

Like why your hotel asks new arrivals to your hotel signing in, to pay an additional deposit/bond of fifty pounds sterling before they have even seen their room?

Like when you answered my review of The Royal Chace Hotel, why you chose not to explain in full clarifying detail why my partner and I had such a long wait for our breakfast?

Instead, taking the option of misinforming people that there was a full selection of other breakfast materials available when there obviously was not.

If your version of events were true Mr Breese perhaps you would care to explain why my partner and I, and other guests as well, were kept waiting 40 minutes for our breakfast?

Why, when your breakfast brasserie did eventually make all breakfast options available, my partner found her hash browns were raw in the middle and inedible?

Why in your answer to my review you never made any mention, let alone an apology, about my partners hash browns being raw. It wasn't as if they had been brought out in a rush; she had only been waiting forty minutes!

Over to you Mr Breese, please answer each question fully to the best of your ability. I know you are a busy man but I believe there is now a public interest, not only myself, in your replies.

And should you choose not to respond to the points I have raised, potential guests may well form the opinion you have something to hide; that is not the case is it Mr Breese,surely not?

8 months ago

See all questions (12)

Questions? Get answers from Royal Chace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a different hotel”
smilingbutterfly, 19 May 2017 | Read review
“Neither I nor my party had issue with room allocation.”
bbosmith8, 17 May 2017 | Read review
“Great staff”
LeRouleur, 20 Apr 2017 | Read review
“rear rooms might be best.”
dotnmikebeal, 20 Mar 2017 | Read review
“don't bother, strange old fashioned hotel”
Ghenttasting, 15 Mar 2017 | Read review
5 of 5
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US$81* /night
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