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Copthorne Hotel & Resort Bay of Islands

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Copthorne Hotel & Resort Bay of Islands
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982 Reviews from our TripAdvisor Community

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There are newer reviews for Copthorne Hotel & Resort Bay of Islands
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Showing 952: English reviews
Reviewed 3 October 2015 via mobile

Bit disappointed as we booked it for our anniversary, lovely view and rooms clean. But toilet broke and safe didn't work. We were told we would have to move to a 1 bed room (4 of us) on the other side of hotel, kids would sleep on a mattress on the floor, which I was not happy with. Eventually gave...

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Helpful?
Thank Kathleen T
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. Plesae accept my apologies for the inconvienences you encountered during your stay. These sorts of breakdowns are unfortunate and sometimes cannot be rectified then and there. As this was busy weekend a similar room type was not available to move to so the team on duty did their...

Whangarei, New Zealand
Reviewed 21 September 2015

Love this place! The pool area and spa is fantastic, great location and views. Service is not up to standard though. Slow service, cold coffee, no knives and forks. I was overcharged (this was refunded later). I hope for better service when I return in December :-)

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Helpful?
Thank Troiza
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. I am sorry that the experience that you had in our food and beverage outlet was not up to our normal standards. I hope that you enjoyed the rest of your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly, Rooms...

Whangarei, New Zealand
Reviewed 20 September 2015

We love this spot but found it was not up to its usual standard. The restaurant was busy as had tours in, but sadly understaffed. Service was slow, food served cold as was the espresso. Staff were looking harassed and rushing. Breakfast was out of eggs, out of bacon, out of bakery and breads and out of pancakes. When they...

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Helpful?
Thank Angus L
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. I am sorry that the experience that you had in our food and beverage outlet was not up to our normal standards. I hope that you enjoyed the rest of your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly, Rooms...

Christchurch, New Zealand
Reviewed 17 September 2015 via mobile

Friendly staff, some rooms dated , comfortable beds but hot water ran out on our first day. Nice location looking out into the bay and good sized bar/ dining/ outdoor space. Close to the treaty grounds if that is important to you. About 800m walk back into township

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Helpful?
Thank Cruiselings
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. Due to the shear number of delegates requiring showers at the same time the water heating system struggled to keep up which unfortunately lead to you having a cold shower. Please accept my apologies for this. I hope that you enjoyed the rest of your stay with us...

Snells Beach, New Zealand
Reviewed 17 September 2015

Stayed at this hotel and found it to be average, which was a shame as it was such a beautiful location and could be so wonderful! The room was spacious and had a little outside area which was nice but it looked so tired that it took away from what could of been magic. The paint was peeling on the...

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Thank 24JessicaW
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. We are currently undertaking a preventative maintenance program to help assist us in bringing our rooms up to standard. I hope that you enjoyed the rest of your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly, Rooms Division Manager.

Sydny
Reviewed 17 September 2015

Excellent hotel with good rooms with water views. Out of season so the hotel was nearly empty and the restaurant was offering limited service. Close to activities and restaurants. We would certainly stay there again.

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Helpful?
Thank Francis P
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. We are pleased that you enjoyed your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly, Rooms Division Manager.

Wellington, New Zealand
Reviewed 14 September 2015

I recently stayed for two nights, arriving late the duty manager could not be found and the ret of the staff couldn't help check me in. I was promised the kitchen would stay open for food. It didn't...Bar food was the only thing on offer. The room was very dirty and the bathroom was disgusting - It had what looked...

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Helpful?
Thank MSTOU-NZ
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. Please accept my apologies for the experience you had at our hotel. What you experienced is not the norm and is not what we as a hotel want our valued guests to experience. Warm Regards, Matthew Hambly, Rooms Division Manager.

Mumbai (Bombay), India
Reviewed 12 September 2015

Excellent resort with equally good amenities, though a little far from the city center, the resort is too good. The pool area is excellent. You can just sit outside your room and gaze at the beautiful sunset.Breakfast was ok. Service good.

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Helpful?
Thank Yashesh10
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. We are pleased that you enjoyed your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly, Rooms Division Manager.

East Aurora, New York
Reviewed 10 September 2015

Nice, clean hotel and conference center outside of town. The views were beautiful from our patio. For the Paihia area it is probably the best the area has to offer. No excerise room but plenty of places to walk and explore.

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Helpful?
Thank denisefish56
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. We are pleased that you enjoyed your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly, Rooms Division Manager.

Reviewed 25 August 2015 via mobile

Went for 3D 2N via Grabone Deal and it was worth it! Had a great relaxing time with my family So may decide to come back here. However the spa pool was closed and even though the deal says it comes with free wifi, its only 500mb so would be good if they specified it on the deal. Also had...

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Helpful?
Thank Po P
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. The hotel spa is now back up and running and with the work done we see no more lengthy delays in the future. I am sorry that the experience that you had in with our room servicewas not up to our normal standards. In future deals we offer,...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about Copthorne Hotel & Resort Bay of Islands

Address: Tau Henare Drive | PO Box 150 (Paihia), Waitangi 2150, New Zealand
Region: New Zealand > North Island > Northland Region > Bay of Islands > Waitangi
Price Range: $115 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Copthorne Hotel & Resort Bay of Islands 3.5*
Number of rooms: 180
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Also Known As:
Copthorne Hotel And Resort Bay Of Islands
Copthorne Hotel Paihia
Copthorne Hotel Bay Of Islands
Copthorne Hotel & Resort Bay Of Islands Waitangi, Northland
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Questions & Answers

Here's what travellers have asked, with answers from Copthorne Hotel & Resort Bay of Islands staff and other travellers.
6 questions
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Javea, Spain
Javea, Spain
Auckland Region, New Zealand
6 months ago
Quincy, IL
over a year ago

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Questions? Get answers from Copthorne Hotel & Resort Bay of Islands staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request ocean view”
 of 5 bubbles JamesF806, 20 Mar 2017 | Read review
“A harbour view is a must to make the most of you stay”
 of 5 bubbles lewisdasafety, 19 Mar 2017 | Read review
“We were room 705 upstairs looking over the pool and out to the sea”
 of 5 bubbles LynleyM_12, 17 Mar 2017 | Read review
“Get a room fronting the open water not the pool/restaurant area.”
 of 5 bubbles Virgo13_13, 15 Mar 2017 | Read review
“The garden rooms are great for Family and Kids.”
 of 5 bubbles C241VVchrisc, 13 Mar 2017 | Read review
5 of 5