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Copthorne Hotel & Resort Bay of Islands

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Copthorne Hotel & Resort Bay of Islands
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947 Reviews from our TripAdvisor Community

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Showing 918: English reviews
Reviewed 11 February 2015 via mobile

Hotel was getting a hammering on this site so we were nervous. But food was great and the room was nice. They do need to freshen up the place and the service needs to improve for the price we paid. Great pool for the kids.

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Helpful?
2Thank Jared S
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Evening. Thank you for providing feedback about your stay with us. We are currently undertaking a preventative maintenance program to help assist bring our rooms up to standard. I am sorry that the service which you experienced ws not up to our usual standard. I hope that you enjoyed the rest of your stay with us and hope to...

Auckland Region, New Zealand
Reviewed 8 February 2015

I stayed at the Copthorne Hotel and Resort Waitangi mid January and thoroughly enjoyed my experience. The hotel is starting to get a bit dated but the location is excellent and the pool/spa is amazing. The check in staff were great (Joseph). The only negative I can think of is the hotel does not have air-con and the room was...

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Helpful?
Thank ToTravel1979
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Evening. Thank you for providing feedback about your stay with us. We are pleased that you enjoyed your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly, Rooms Division Manager.

Reviewed 7 February 2015

It's such a shame, this should be such a nice hotel. Stunning location with tremendous history, and a crummy hotel. Water damage to the ceiling, spiders webs in the windows, charming view of the gas tank, ripped and stained upholstery, dirty sheets, no air conditioning, the world's noisiest fan. Bathroom dark and dirty, spiders webs and spiders in corners, towels...

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Helpful?
Thank Sian E
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Evening. Thank you for providing feedback about your stay with us. I am terriably sorry that you had such an awaful experience with the hotel. If I had been asked by the front office team to view this room with what has been said I would have made every effort to either move you to an alternative room or...

Reviewed 6 February 2015

While the view is beautiful that's where the positive ends. 1) Arrival: I was bag laden and quite obviously encumbered. Was given the furthest room possible - really - up flights of stairs with no offer of help with my bags. 2) my room was not ready. Waited in the bar where they had sticky floors, no chilled vodka nor...

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Helpful?
2Thank Strumpet101
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. We are currently undertaking a preventative maintenance program to help assist us in bringing our rooms up to standard. I am sorry that the experience that you had in at the hotel on a service level was not up to our normal standards. I hope that you enjoyed...

Southampton, United Kingdom
Reviewed 5 February 2015 via mobile

Generally this hotel is a bit tired looking, the rooms are a bit old and need a revamp. Some staff seem a little lazy and unhelpful whereas others were very good. The scenery however is beautiful, waking up to that view was lovely. We came here for a wedding which had number out rooms booked via the hotel. The wedding...

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Helpful?
1Thank Suki29
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. We are currently undertaking a preventative maintenance program to help assist us in bringing our rooms up to standard. . I am sorry that the experience that you had with our front desk and housekeeping was not up to our normal standards. We are looking at ways of...

Wisbech, United Kingdom
Reviewed 4 February 2015

Arrived on cloudy February afternoon. The room was like an oven; no air con. Hotels excuse was this is an Eco resort therefore air con not allowed; sounds like a feeble excuse to me. The room was also tired, musty and shabby. Nice location though. There are plenty of very nice places to stay nearby. Why slum it.

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Helpful?
Thank james060157
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. We are currently undertaking a preventative maintenance program to help assist us in bringing our rooms up to standard. . I am sorry that the room that was allocated to you was not up to our normal standards. We do not advertise that we have airconditioning but are...

Grimbergen, Belgium
Reviewed 4 February 2015

We were at the Copthorne hotel on January 7 and 8 2015.The location is beautiful but the hotel itself is quite another story.We had a seafront room with a terrace where people passed all day long ,just in front of the window.Some of them even sat in the chairs on our terrace.To have some privacy we had to keep the...

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Helpful?
Thank Bart V
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. I am sorry that the experience that you had at the hotel was not up to your standards and what you expereinced was not up to our normal service standards. I hope that you enjoyed the rest of your stay with us and hope to welcome you back...

Belleair, Florida
Reviewed 3 February 2015

While the location is convenient for visiting the treaty grounds - birthplace of New Zealand and its relationship with Great Britain - the hotel is a dump. Worse than a Days Inn that has not been redecorated in 15 years. When checking in, we were told that we were being upgraded to a "harbor view". While you could see some...

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Helpful?
Thank Allie C
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. I am sorry that the experience that you had at our hotel was not up to your expectations nor was it up to our normal standards. I hope that you enjoyed the rest of your stay with us and hope to welcome you back in the future. Warm...

Auckland, New Zealand
Reviewed 3 February 2015

Have just spent a weekend in an upstairs room in the Seaspray wing affording a lovely view of the sea and looking across the Bay to Russell. Although we dined with friends and not at the hotel, we noted the restaurant offered a good choice at reasonable prices. Although a little tired, the room was clean, quiet, peaceful and the...

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Helpful?
Thank Phyl450
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. We are pleased that you enjoyed your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly, Rooms Division Manager.

London
Reviewed 1 February 2015

This hotel is set in beautiful surroundings and offers good value for money. However the Wi fi policy is a rip off as the paltry "free" allowance in reception is gobbled up instantly if you have email on your device. You then have to pay $10 a day. Why do hotels rip off guests with these wi fi charges.I make...

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Helpful?
Thank Frank M
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon Christian. Thank you for providing feedback about your stay with us. We are reviewing our wifi pricing in the coming months and take feed back on board. I hope that you enjoyed the rest of your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly, Rooms Division Manager.

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting

Additional Information about Copthorne Hotel & Resort Bay of Islands

Address: Tau Henare Drive | PO Box 150 (Paihia), Waitangi 2150, New Zealand
Region: New Zealand > North Island > Northland Region > Bay of Islands > Waitangi
Price Range: $126 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Copthorne Hotel & Resort Bay of Islands 3.5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Copthorne Hotel And Resort Bay Of Islands
Copthorne Hotel Paihia
Copthorne Hotel Bay Of Islands
Copthorne Hotel & Resort Bay Of Islands Waitangi, Northland
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Questions & Answers

Here's what travellers have asked, with answers from Copthorne Hotel & Resort Bay of Islands staff and other travellers.
6 questions
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Javea, Spain
Javea, Spain
Auckland Region, New Zealand
5 months ago
Quincy, IL
over a year ago

See all questions (6)

Questions? Get answers from Copthorne Hotel & Resort Bay of Islands staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Has to be a water view”
 of 5 bubbles Trent53, 19 Feb 2017 | Read review
“Ground floor room which opens into the lawn and the bay.”
 of 5 bubbles JDJarbadan, 18 Feb 2017 | Read review
“Need a room with a sea view”
 of 5 bubbles JeffR605, 17 Feb 2017 | Read review
“The site is top class”
 of 5 bubbles vgradowski, 14 Feb 2017 | Read review
“Our room was on south side - was very lovely and sunny in the afternoon, evenings”
 of 5 bubbles LynetteD75, 14 Feb 2017 | Read review
5 of 5