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Renaissance Portsmouth-Norfolk Waterfront Hotel

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Renaissance Portsmouth-Norfolk Waterfront Hotel
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604 Reviews from our TripAdvisor Community

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Showing 596: English reviews
Washington
Reviewed 4 February 2017

Overall far from what I expect a Renaissance Hotel to be. Staff were friendly but hotel is under-supported in general. Restaurant menu is very limited. I was able to order off menu items for the asking as long as related to menu items. Bar was well stocked and had comfortable seating. Restaurant was closed for later dinners. Great conference room...

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Thank O4993SOannes
Warrenton, Virginia, USA
Reviewed 2 February 2017 via mobile

I typically enjoy staying at Renaissance for their uniqueness but this hotel was under staffed. Front desk check in took forever due to one person on staff and was told there was management changes. I was traveling alone so opted for hotel restaurant which I found out was not open in the evening so you had to sit in the...

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Thank Kelly B
Richmond, Virginia
Reviewed 24 January 2017

I stayed at this hotel to attend an event hosted by sorority. Upon arrival, we were greeted by very courteous valet attendants. At the check in desk, Gabrielle was wonderful. She made sure I was satisfied with my confirmation, offered suggestions to me, and was genuinely very nice. The amenities in the hotel were outstanding, the event I attended was...

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Thank Tanya W
Norfolk, Virginia
Reviewed 12 December 2016

Good Morning, I stayed at the hotel for 2 days and it was not pleasant to say the least. Due to my gold status I was initially guaranteed an upgrade when I called two days prior but I was told that they could not give me one when I checked in. To makes things worse, I was given keys to...

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1Thank Munachi
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for taking the time to share your recent experience at the Renaissance Portsmouth-Norfolk Waterfront Hotel with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for...

Virginia Beach, Virginia
Reviewed 11 December 2016

This hotel has an amazing location with brilliant night time views of the Norfolk skyline and shipyards. Stayed here for an event, the food was average and event spaces were well organized. Check in was a little slow, it would have been good to have more than 1 person checking in during a busier time. The hotel room was on...

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Thank freqworld_traveller
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

As a valued guest, we appreciate your feedback and are delighted to hear your feedback. I am reviewing the arrival opportunity mentioned. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Happy Holidays!!!!

Richmond, Virginia
Reviewed 9 December 2016

Location provides panoramic views. The quality of the room was not commensurate with the price. No microwave and extremely small refrigerator. Parking is expensive and inconvenient. The hotel's performance to isolate guests from a special event was extremely inadequate. Leaving and entering the hotel through common spaces was a nightmare. Elevators were overloaded due to the influence of special event...

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Thank twotravelors42
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing your experience at the Renaissance Portsmouth-Norfolk Waterfront Hotel through the Guest Satisfaction Survey. Our aplogies regarding the hotel events that impacted your stay. Your feedback is integral to our ability to continue to improve our service. Thank you again for sharing and allowing us the chance to correct these opportunities.

Ocala, Florida
Reviewed 7 December 2016

Nice hotel, smallish room, but floor to ceiling windows and a great view more than made up for it. Very friendly and professional staff, very pleased with every interaction. I would definitely return if I was back in the area!

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Thank Danstraindepot
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Your feedback is integral to our ability to continue to improve our service. Wishing you a safe and Happy Holiday season

Chicago, Illinois
Reviewed 7 December 2016

We only had a one night stay, but found a decent rate which included breakfast for two adults and two children and self-parking included. When we checked in, we thought they were trying to pull a bait and switch on the items included in our reservation (example, we only received two breakfast coupons and had to ask for the additional...

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Thank realdealtrav
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

As a valued customer we appreciate your feedback and are delighted to hear that you enjoyed our breakfast selection. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Easton, Maryland
Reviewed 4 December 2016

Once again we stopped here on our way south to visit family and friends for the Thanksgiving holiday. We utilize the valet parking so that our car is available for our outside dinning excursions. Rooms are clean and spacious and we are usually given one river-view. This is a reasonably prices high-end hotel that is within walking distance to the...

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Thank George W
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

As a valued customer we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again...

Durham, North Carolina
Reviewed 29 November 2016 via mobile

My husband & I went for a friends wedding reception. The ballroom that it was held in was wonderful, beautiful! But the hotel room itself & the package deal we had left something to be desired. We stayed in 1612 & as soon as we entered the room, it was extremely musty smelling. It was just an overnight stay, but...

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Thank Melissaandfloyd
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay. We strive to ensure our guests experience the best visits possible during their travel. I have communicated your concerns to our Style Manager to ensure opportunities like this do not happen again! Happy Holidays

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Blending traditional elegance and modern style, our waterside Norfolk, VA area hotel in the historic downtown district of Olde Towne Portsmouth provides calming comfort and soothing relaxation. The Renaissance Portsmouth hotel boasts a hip location overlooking the vibrant, revitalized waterfront and offers stunning views of the Elizabeth River. Set above the harbor, the Portsmouth Ballroom's unique outdoor terrace, part of the 24,000 square feet of Norfolk area hotel meeting space, provides a stunning reception area sure to draw rave reviews from your guests. This updated luxurious Norfolk, Virginia area hotel also features 23 meeting rooms including a 70-seat Amphitheater. Savor the atmosphere of this waterside hotel in Portsmouth at Foggy Point Bar & Grill, presenting a selection of fresh seafood. Visitors to the area can enjoy the unique experience of taking the nearby water taxi across to many of the Norfolk business and visitor destinations including the Norfolk Naval facilities. ... more   less 

Additional Information about Renaissance Portsmouth-Norfolk Waterfront Hotel

Address: 425 Water St, Portsmouth, VA 23704-3801
Region: United States > Virginia > Portsmouth
Price Range: $158 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Portsmouth-Norfolk Waterfront Hotel 3.5*
Number of rooms: 249
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Also Known As:
Renaissance Portsmouth Hotel & Waterfront Portsmouth
Renaissance Portsmouth Hotel And Waterfront Conference Center
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Portsmouth-Norfolk Waterfront Hotel staff and other travellers.
4 questions
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Cornwall, Canada
Weston, Missouri
6 months ago
10 months ago

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Questions? Get answers from Renaissance Portsmouth-Norfolk Waterfront Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay elsewhere”
 of 5 bubbles jamesdN9141YF, 28 Mar 2017 | Read review
“consider booking larger king rooms or a suite and request water view. Choose higher level to fully enjoy view”
 of 5 bubbles CarpeDiem1765, 4 Feb 2017 | Read review
“High rooms have great views”
 of 5 bubbles O4993SOannes, 4 Feb 2017 | Read review
“Definitely ask for a room with a view of Norfolk. The night lights are beautiful.”
 of 5 bubbles 910tanyaw, 23 Jan 2017 | Read review
“Ask for a top floor water and city view”
 of 5 bubbles twotravelors42, 9 Dec 2016 | Read review
5 of 5