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Renaissance Portsmouth-Norfolk Waterfront Hotel

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589 Reviews from our TripAdvisor Community

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There are newer reviews for Renaissance Portsmouth-Norfolk Waterfront Hotel
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Showing 581: English reviews
Reviewed 9 July 2015

Stayed July 3rd. Showed up early and we're able to check in early. We were behind a large group at check in. We were thanked for our patience by both Artia and Maxwell (manager?). We told them all was well and proceeded to check in. We ran across a mix up in our bed preference and Maxwell quickly went out...

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Helpful?
Thank Jonnybadfish
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing these kind words!! I have shared your review with the staff!! Please come back and visit again!!!!

Ahoskie, North Carolina
Reviewed 9 July 2015

The service outside from the valets was very good and they all had great personalities. Once you walk inside there is a long hall and tall grand ceilings and doors. Lots of lounging space in the lobby and it's very nice, clean and appealing to the eye. Once we checked in my husband gave the young lady at the counter...

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Helpful?
Thank PWKwasikpui
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing your review. The water views from this location are spectacular!!! Look forward to seeing you again soon!

Reston, Virginia
Reviewed 8 July 2015

As a platinum Marriott member, I like to stay at the Marriott Renaissance Hotels due to their usually attractive facilities, and reliable and very accommodating service. This particular facility provided the usually welcoming experience (hotel facilities, registration, valet service etc.), but failed to provide the more personal service that my wife and I expected. For example: the hair dyer did...

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Helpful?
Thank Vincent V
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Our apologies for the issues experienced at our hotel. As stated during our conversation upon your departure, I have personally addressed these opportunities with my team. Extended an invite back for the opportunity for you to see firsthand that the opportunities we discussed were addressed. I am sorry you have decided otherwise. Thank you again for sharing your review!

Spotsylvania, Virginia
Reviewed 5 July 2015

Everyone was very friendly. Room was clean. Great location and fascinating views of Norfolk Shipyard. Parking costs 10 bucks a day. Nice waterfront boardwalk begins at hotel entrance. Beware of the homeless population.

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Thank j g
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for providing feedback about your recent stay. Look forward to meeting you during your next stay with us! Come by and ask for me personally!!

Miami, Florida
Reviewed 2 July 2015

I stayed at this hotel for a wedding and was more than disappointed. My husband said that it was more like staying at a lesser hotel than the Renaissance brand that we know and love. It took a long time before I was waited on at the reception even though there was only one guest in front of me. The...

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Helpful?
2Thank miamiwahoo
Maxwell D, Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Good Morning, I want to first off by say thank you for your honest feedback in regards to your most recent stay here at the Renaissance Portsmouth Hotel. Here at the Renaissance we take pride in service and from your feedback we failed you tremendously and for that I want to ask for forgiveness on these missed opportunities. I can...

Upper Darby
Reviewed 1 July 2015

Stayed at this hotel while visiting the Hampton Roads area for the Hampton Jazz Fest. Loved the area and gym and everyone was so friendly and helpful. The only negative thing was the breakfast service, but that doesn't change my opinion of this hotel. It was a wonderful stay. I will definitely visit again.

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Helpful?
Thank Tanya A
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

I’m Darnell Smith, Front Office Manager at the Renaissance Portsmouth Waterfront Hotel. On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay. Marriott strives to ensure our guests experience the best visits possible during their travel. Look forward to meeting you during your next girls getaway with us!!

Coastal NC
Reviewed 29 June 2015

I expected more out of this property. The room furnishings were dated and reflected the quality one would expect in a Fairfield Inn. I hope the owners are in the process of updating the rooms; it is desperately needed. Free Wi-Fi was available but it was terrible (as you would expect from free Wi-Fi at a hotel). If you want...

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Helpful?
Thank Bunky1998
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

On behalf of Renaissance Portsmouth Hotel management and staff, please accept my apology for the missed opportunities you mentioned on your review. Our ownership group is currently in the planning phases for our hotel renovation. Its unfortunate you wont be back to see our finished product. But we would like to extend an invite in the event you change your...

Galt, California
Reviewed 28 June 2015

The hotel was just "OK". Pricey, but not much of a selection nearby. The mattress had seen better days, in-room coffee let us prepare one cup to share. The room was clean, view from 12th floor was very nice. Don't think I would stay there again. Wi-fi was free but I had to end up using my phone since the...

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Helpful?
Thank Fred D
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Your feedback is integral to our ability to continue to improve our service. Thank you again and come visit us again soon!

Washington DC, District of Columbia
Reviewed 28 June 2015

I was pleasantly surprised with my recent stay at the Renaissance Portsmouth-Norfolk Waterfront Hotel. We arrived before noon and went to see if our room was available early. Although our room wasn't ready the front desk staff was very helpful in telling us where to park and a few local things to do while we waited for our room to...

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Helpful?
Thank sparkles59
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing!! Your feedback is integral to our ability to continue to improve our service. Thank you again and come visit us again soon!

Washington DC, District of Columbia
Reviewed 26 June 2015

We recently stayed at the Renaissance Portsmouth-Norfolk for a friend's wedding weekend. The hotel was beautiful and overall it was a great experience, but at the wedding reception several iphone's were stolen towards the end of the night. I was disappointed that none of the banquet, clean up or hotel staff seemed to take it seriously. We realized the phones...

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Helpful?
1Thank Karen T
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

We appreciate your feedback and truly apologize. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. I have personally presented the listed opportunities to my management team! Again our sincerest apologies!!

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Blending traditional elegance and modern style, our waterside Norfolk, VA area hotel in the historic downtown district of Olde Towne Portsmouth provides calming comfort and soothing relaxation. The Renaissance Portsmouth hotel boasts a hip location overlooking the vibrant, revitalized waterfront and offers stunning views of the Elizabeth River. Set above the harbor, the Portsmouth Ballroom's unique outdoor terrace, part of the 24,000 square feet of Norfolk area hotel meeting space, provides a stunning reception area sure to draw rave reviews from your guests. This updated luxurious Norfolk, Virginia area hotel also features 23 meeting rooms including a 70-seat Amphitheater. Savor the atmosphere of this waterside hotel in Portsmouth at Foggy Point Bar & Grill, presenting a selection of fresh seafood. Visitors to the area can enjoy the unique experience of taking the nearby water taxi across to many of the Norfolk business and visitor destinations including the Norfolk Naval facilities. ... more   less 

Additional Information about Renaissance Portsmouth-Norfolk Waterfront Hotel

Address: 425 Water St, Portsmouth, VA 23704-3801
Region: United States > Virginia > Portsmouth
Price Range: $134 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Portsmouth-Norfolk Waterfront Hotel 3.5*
Number of rooms: 249
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Also Known As:
Renaissance Portsmouth Hotel & Waterfront Portsmouth
Renaissance Portsmouth Hotel And Waterfront Conference Center
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Portsmouth-Norfolk Waterfront Hotel staff and other travellers.
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Cornwall, Canada
3 months ago
6 months ago

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Questions? Get answers from Renaissance Portsmouth-Norfolk Waterfront Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a top floor water and city view”
 of 5 bubbles twotravelors42, 9 Dec 2016 | Read review
“Ask for a river view.”
 of 5 bubbles Weckel, 4 Dec 2016 | Read review
“view of the water- and room on lounge club level for access to club”
 of 5 bubbles , 29 Oct 2016 | Read review
“Ask for a nice view on one of the higher floors.”
 of 5 bubbles I2224QNkarens, 28 Oct 2016 | Read review
“Get a room high up, 5th floor or higher. The view is spectacular. Get a room facing the water/harbor.”
  • View from our room about 9:00 PM
 of 5 bubbles jeffg1, 12 Oct 2016 | Read review
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