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Sheraton Reston Hotel

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Sheraton Reston Hotel
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468 Reviews from our TripAdvisor Community

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Showing 447: English reviews
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 days ago NEW via mobile

I stayed here before an early flight out of Dulles. The front desk staff was extremely nice and helpful. The hotel is very well kept and the bed and bath were both superb; I had an excellent night's sleep. The only thing I'd venture to criticize was that the rooms were not 100% up to date with no USB portals,... More 

Helpful?
Thank JubalMiller
Reston, Virginia
1 review
Reviewed 1 week ago

As a business professional, the Sheraton Reston Hotel is my only hotel of choice in the area. Assistant Front Office Manager, Sara Mousa, is a consummate professional who always welcomes me with a warm greeting and ensures that my stays at the Sheraton Reston are productive and comfortable. Ms. Mousa is known for her superb customer service skills. I am... More 

Helpful?
Thank RaiseYourExpectation
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear RaiseYourExpectation, Thank you so very much for your rave review regarding your stay with us here at Sheraton Reston. It is with great joy that I read your admiration of not only my peer, Sara, but also of you adoration of our hotel and the amenities it has to offer. I am happy that you found our room configuration,... More 

Largo, Florida
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 weeks ago via mobile

This hotel and its sister hotel the Westin are conveniently located to Reston Town Center and many $100M+ corporations. The room was typical of this level of hotel with the pleasant exception that it had more electrical outlets side mounted on the night stand and desk than any other hotel I have stayed in so plugging in chargers and computers... More 

Helpful?
Thank Robert F
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Robert F, Thank you for taking time to review your stay here with us at the Sheraton Reston. Your feedback is valuable to us. I am glad to hear how happy you were with our conveniently located outlets and how easy they made it for you to charge your electronic essentials. I am also pleased that you found our... More 

Dubai, United Arab Emirates
Level Contributor
4 reviews
Reviewed 2 weeks ago via mobile

I stayed there as I had a training near to the hotel. They had a shuttle bus which was really great for visitors without cars and staff were extremely friendly. the only disadvantage i saw there that the hotel itself needs to be refurbished. The decorations and furniture was old, other than that, nothing. It was clean with. O bad... More 

Helpful?
Thank MagdyNabeel
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear MagdyNabeel, Thank you for taking time to review your stay at Sheraton Reston. I am so glad to hear that you found our shuttle services to be convenient for you and our staff to be welcoming. I hope this means you will be back to stay with us again soon. Should you ever need anything during your future stay,... More 

Minneapolis, Minnesota
Level Contributor
719 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 488 helpful votes
Reviewed 27 October 2016

The Sheraton Reston Hotel is located about 8 miles east of the Dulles International Airport on the Dulles Access Road (highway 267). It is in an odd location in the middle of a neighborhood and an office complex. I did not notice any restaurants or other retail outlets nearby (there was one other hotel in this office complex). I stayed... More 

Helpful?
Thank rockyjoe
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear rockyjoe, Thank you for reviewing your visit with us at the Sheraton Reston. I am sorry to hear that it was a mediocre experience for you. We do not typically store items at the Front Desk, however we did have a conference mid-month and we were shipping out several boxes after their visit for the attendees. It is possible... More 

Springdale, Arkansas
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 October 2016 via mobile

It seems to be recently updated. It seems clean by appearance but the first thing we noticed was the smell. The hallway smells like chemicals. The room smells also. Thanks to olfactory fatigue you forget about it until you leave and come back in. The staff tend to be a little short tempered about the shuttle. You might look elsewhere.

Helpful?
Thank htwhatley
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear htwhatley, Thank you for taking time out to review your stay with us at Sheraton Reston. I am sorry that you found the odor of the hotel to be discomforting during your stay. Sheraton has a brand scent that is used throughout the hotel including the rooms. Should you decide to stay with us again, you can always request... More 

Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 21 October 2016

I rarely bother to review anything on Trip Advisor unless its been particularly good or particularly bad. I'm making an exception in this case because it annoys me that I've stayed here dozens of time in the past few years -- because the hotel happens to be in within walking distance of to an office I visit often for work... More 

Helpful?
Thank Exco1
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Exco1, Thank you for reviewing your visit at the Sheraton Reston. I am so sorry to hear how unpleasant and concerning the odor of our hotel has been for you. There is actually a Sheraton Brand scent called Mandarin Mint that is used to fragrance all Sheraton hotels. If you find this fragrance to be offensive, please feel free... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 October 2016

Arrived at 11:30 and waited 20 minutes to check in so two other customers could be accommodated first. Got to my room and it reeked of mothballs. Room was large but ugly - white lamps, peeling wall paper, gross bathroom with clogged toilet. Got into the shower to find no shampoo (only soap). Room was serviced by housekeeping but still... More 

Helpful?
1 Thank Corey C
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Corey C, Thank you for taking time to review your stay with us at Sheraton Reston. I am so sorry to hear about the unpleasantness of your visit. I would like to inquire more about the situation regarding two other guests being accommodated before you. Please feel free to email the details of said instance at tluong@sheratonreston.com. We do... More 

New York, NY
Level Contributor
224 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 18 October 2016

This is a really nicely kept and fairly new property. It is clean and the rooms were large and comfortable. The bed was great with friendly, helpful staff. The only negative is that it is not that close to the airport. They have a shuttle but it only runs hourly! I had to take a taxi and it was almost... More 

Helpful?
Thank segmd
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear segmd, Thank you for your review regarding your stay at Sheraton Reston. I am glad that you enjoyed our property and found our staff to be accommodating. Although our hotel is not in the heart of Washington D.C., as you mentioned we do service a shuttle to the metro which will conveniently transport you to the heart of downtown.... More 

Reston, Virginia
Level Contributor
3 reviews
Reviewed 15 October 2016

If you're coming here for work, and you'll be awake early anyway, you'll probably be OK. But otherwise, be aware that there is a huge construction project going on next door that will continue through 2017. The noise of heavy machinery and the beep-beep-beep of equipment in reverse starts at 6:00 AM and is constant until about 4:00 PM, Monday... More 

Helpful?
Thank MMinNoVA
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear MMinNoVA, Thank you for your review regarding your stay at Sheraton Reston. I am so sorry to hear that you were not able to enjoy yourself due to the construction noise next door. Unfortunately, the construction is out of our control, but should you choose to stay with us again, we can put you in a room where the... More 

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
In suburban Virginia, close to many large technology firms, the Sheraton is adjacent to a golf course and 1 mile from the shops and restaurants at Reston Town Center. Complimentary 24-hour airport transportation is provided every 30 minutes to and from Washington Dulles. Also, complimentary daily shuttle service is available within a 2-mile radius, 7 AM-10 PM (subject to availability). Lounge chairs and umbrella tables surround the seasonal outdoor pool, located in a landscaped courtyard. A self-serve business center and complimentary fitness center are accessible 24 hours. The hotel has 18 meeting/conference rooms. A computer station and Internet point are available; wireless Internet access is complimentary in the lobby area. Syrah restaurant offers American fare, the Cosmopolitan Lounge provides a bar menu and pool table, and a 24-hour sundry shop stocks Starbucks coffee and snacks. Dogs, 40 pounds or less, are allowed without surcharges. Complimentary for use during stay is the Sheraton red, white, and blue dog bed. Owners are provided with food, water bowls and temporary ID tags with hotel contact information. A pet waiver must be signed. ... more   less 

Additional Information about Sheraton Reston Hotel

Address: 11810 Sunrise Valley Dr, Reston, VA 20191-5301
Region: United States > Virginia > Fairfax County > Reston
Price Range: $124 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Reston Hotel 3.5*
Number of rooms: 301
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Also Known As:
Sheraton Reston
Reston Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Reston Hotel staff and other travellers.
7 questions
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Charleston, South Carolina
over a year ago
Delaware
over a year ago

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Questions? Get answers from Sheraton Reston Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay somewhere else”
 of 5 bubbles 5coreyc, 19 Oct 2016 | Read review
“They have shuttles to take you just about everywhere which is a huge plus!”
 of 5 bubbles bryanpatton, 20 Sep 2016 | Read review
“The rooms above the loading dock can be a bit noisy at night.”
 of 5 bubbles Herself76, 12 Aug 2016 | Read review
“Club floor if u r a member”
 of 5 bubbles Norry370, 11 Aug 2016 | Read review
“none all the same”
 of 5 bubbles Gitteskovandreasen, 26 Jul 2016 | Read review
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