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Extended Stay America - Roanoke - Airport

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Extended Stay America - Roanoke - Airport
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73 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Roanoke - Airport
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Showing 73: English reviews
Reviewed 14 May 2015 via mobile

This hotel looks good from the outside. Really nice actually. I was dumbfounded by the reviews until I got to the room. OMG.... I couldn't believe how dirty and broken down everything was in the room. The reviews are right. Keep driving.

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Thank Candiss C
Reviewed 14 April 2015 via mobile

Going to start this review by saying front desk staff was very friendly and helpful except for one lady who had the worst attitude I have ever encountered!(affected my feelings/attitude about the hotel) Overall room, kitchen and bathroom was very clean. Room was smaller than we expected but met our needs. Parking on back side of building was a challenge...

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1Thank Jldenton85
Reviewed 17 September 2014 via mobile

To begin with, I got to the hotel around 12:30 and had to wait over a half hour till someone finally came to help get in to my hotel room after calling them multiple times to reach the lobby. The room had no remote for the tv. When I finally when to check out the next day I had missed...

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1Thank Austin F
Austin, Tx
Reviewed 3 September 2014

I was visiting a friend in Roanoke and wanted a place where I could cook some meals. There were bugs in the room. The bed was terrible. I got moved to a second room which was on the highway side of the hotel and you could hear all the trucks and cars like they were in the room because there...

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2Thank dobermanj
Reviewed 8 August 2014

I was driving from Philadelphia to Greensboro after work and the drive became too much so my boyfriend and I stopped in Roanoke. Extended Stay America had decent reviews so I called and requested a room. The woman on the phone held my credit card number and said we could check in at 1:15am. When we got to the hotel,...

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1Thank Kelsey M
Atlanta, Georgia
Reviewed 12 July 2014

As if an ordinary hotel. Rooms were open to street without any protective barrier. Any outsider can appear at your door directly from street. Desk is poorly maintained, dirty room / bathroom, very old appliances. You have to ask the desk to get toiletries. Just worthless for the money I paid

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Thank Nizam A
Reviewed 4 July 2014

I stayed beginning of january 2014 20 degree temps. Warm but prefer to have door not open to bed. two people not fit in the bathroom, nice kitchen set up. Comfy bed. Great desk service. Friendly, washer dryer convenient. Quiet location right off the highway. Close to stores, etc. I had a good stay for a week. Pots and pans...

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Thank Dd f
Voorhees, New Jersey
Reviewed 28 June 2014

We were on a road trip to see North Carolina. We checked for days for hotels on our route. There is not a lot of choice on the I-81 sector. We did not want to drive more than 6 hrs from South Jersey. So on our last day I came upon the $65 rate at this hotel in Roanoke. Its...

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1Thank Pavlina B
Reviewed 24 May 2014 via mobile

Great place to stay working on the road. Problem with correct charges for a week. And my charges corrected to my credit card for right amout of days.I stayed with my co workers as far as I know they had good service as well. I think they had a few minor complants is all. My stay was a month or...

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Thank countryman38
Manager_11525, General Manager at Extended Stay America - Roanoke - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. It was disheartening to read that you experienced some issues with our billing system; however, I am so glad that we were able to fix the issue. As well, it is great to know that you and your co-workers enjoyed your rooms as well...

Roanoke, Virginia
Reviewed 20 April 2014

When I first got there it was supposed to be a non smoking room, the room reaked of smoke! I called the front desk and they kindly put me into another room. On the computer it said the bath tub was a nice jetted jacuzzi, I got excited about that.. then when I took a bath it was not a...

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3Thank jdn_05
Manager_11525, Manager at Extended Stay America - Roanoke - Airport, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the maintenance issues and the level of cleanliness in your room. Please know, I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Also, I will meet with the staff to...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Roanoke - Airport

Address: 2705 Frontage Rd NW, Roanoke, VA 24017-1400
Region: United States > Virginia > Roanoke
Price Range: $84 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Roanoke - Airport 2.5*
Number of rooms: 90
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Also Known As:
Extended Stay Roanoke
Roanoke Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Roanoke - Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Parking in the back of the hotel is an issue. The highway is not noisy so go with the front.”
 of 5 bubbles NomadicSole, 8 Jan 2016 | Read review
“Get a room in back. Rooms in the front face the interstate and airport, the back is much queiter”
 of 5 bubbles jamestQ9442HM, 24 Sep 2015 | Read review
“Front of hotel faces highway and is extremely noisy! Doors don't seal well and cars sound like there in your room.”
 of 5 bubbles 750edh, 27 May 2015 | Read review
“ground floor was better on cold freezing rainy days in january. No bother with stairs.”
 of 5 bubbles kona420, 4 Jul 2014 | Read review
“Ask for rooms facing the woods”
 of 5 bubbles PavlinaB_12, 27 Jun 2014 | Read review
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