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Sheraton Roanoke Hotel and Conference Center

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Traveller (162)
Room & Suite (76)
Dining (9)
Overview
  • Excellent36%
  • Very good31%
  • Average16%
  • Poor9%
  • Terrible8%
Travellers talk about
Free Wifi
Free Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (819)
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Traveller rating
286
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65
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286
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132
74
65
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All reviewsxavier lafayette foxindoor and outdoor poolsspg membershula's grillstarbucks coffeeroom servicefirst floorconference centerwould stay againflat screen tvbed was very comfortableone night staypetbellmanrefrigeratorbeddinghighway
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1 - 5 of 815 reviews
Reviewed 4 days ago

I've been a long time customer here... even before it was a Sheraton. It has gone downhill to the point where I will never stay there again. Dirty rooms. Shoddy workmanship. Awful service. Called the front desk multiple times without anyone answering. I had no...More

Thank Rcpcabby
Response from Laurie P, Front Office Manager at Sheraton Roanoke Hotel and Conference CenterResponded 2 days ago

Rcpcabby, I appreciate you choosing the Sheraton Roanoke Hotel & Conference Center for your recent travels. I sincerely apologize that we fell short in meeting your expectations. That is not the experience that we wish to provide and will use your feedback to improve in...More

Hotel's Favourite
Reviewed 4 September 2017

We stayed at the Sheraton Roanokeon the night of August 31. We are SPG members and a room on the club floor. The room was very clean, large and the bed super comfortable. The staff on arrival was welcoming and helpful but that was only...More

2  Thank Geri M
Response from Jonathan S, Front Office Manager at Sheraton Roanoke Hotel and Conference CenterResponded 6 September 2017

Geri, WOW! I love when we get a review like this that shows how far our staff will go to make sure that we make a distinct difference in every guest stay that comes to our hotel. Thank you for taking the time to share...More

Reviewed 6 days ago via mobile

To be honest, we booked this on Hotwire thinking we would get a different hotel. Because the prices are low on Hotwire, it seemed like we always end up staying at this place. It appears to be beautiful on the outside. The rooms are clean...More

Thank debmink
Response from Laurie P, Front Office Manager at Sheraton Roanoke Hotel and Conference CenterResponded 5 days ago

debmink, Whether you were traveling for business or pleasure, thank you for choosing the Sheraton Roanoke Hotel & Conference Center. Our hope is that all our guests experience a peaceful environment. I apologize that your stay was interrupted by another guest and will take the...More

Reviewed 1 week ago

I'll let the photos I took of my rom do most of the talking for me. But, briefly, just attended the annual VCCS New Horizons Conference. This was one of the overflow hotel's where I stayed. Never again. I don't typically stay at very high...More

2  Thank Michael H
Response from Laurie P, Front Office Manager at Sheraton Roanoke Hotel and Conference CenterResponded 5 days ago

Michael H, Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at Sheraton Roanoke, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured,...More

Reviewed 1 week ago

My husband and I come to town for a conference every year, and have stayed at the Sheraton every time except for last year. This hotel used to be so much better (I wrote a glowing review about it 4 years ago), but it has...More

Thank Ala R
Response from Laurie P, Front Office Manager at Sheraton Roanoke Hotel and Conference CenterResponded 5 days ago

Ala R, We appreciate you taking the time to review your recent stay at the Sheraton Roanoke Hotel & Conference Center. I am so sorry to hear that we missed meeting your expectations on this particular stay. Please know that your feedback will be shared...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$122 - US$208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$122 - US$208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (162)
Room & Suite (76)
Dining (9)
Pool & Beach (6)
Business Centre & Event Rooms (8)
Questions & Answers
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Courtney C
30 May 2017|
AnswerShow all 7 answers
Response from Natalie M | Property representative |
Hello. I'm sorry you experienced some frustration with your request. Obviously you should not have had to request new linens more than once. I do apologize it was not taken care of for you the first time. I will pass this... More
0
Votes
Yvonne P
1 August 2016|
AnswerShow all 7 answers
Response from harmons31313 | Reviewed this property |
3 minutes
0
Votes
FamilyOfFosters
13 November 2015|
AnswerShow all 8 answers
Response from Matt R | Property representative |
Hi, thank you for your question. Yes, our indoor pool is heated. We hope you enjoy your stay with us.
0
Votes
Room Tips
"choose a room at another hotel, not this one, at all costs, trust me."
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"Tower A is closest to the pool, lobby, conference/ball rooms, and the restaurants. Tower B is a much longer..."
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"Mold on first floor"
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"I do not know which sides are better."
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