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Sheraton Roanoke Hotel and Conference Center

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Sheraton Roanoke Hotel and Conference Center
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720 Reviews from our TripAdvisor Community

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Showing 716: English reviews
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San Antonio, Texas
Reviewed yesterday NEW

I have stayed at this property maybe four or five years ago. Actually back then I stayed quite a few times. Its centrally located and right next to the airport. The shuttle driver was top notch and had a personality that welcomed you and made you feel at home. Other than that the hotel needs a massive update. The room...

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Helpful?
Thank ForrestB233
Charlotte, North Carolina
Reviewed 3 days ago NEW

Today I buried my mother my heart was completely broken, cant explain but we are having my moms heart memorial at the hospital tomorrow where she worked and also passed away n I felt heavy in my heart, XAXIER was so sweet as we pulled up to checked in I was cold but he brought me back to feeling love...

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Helpful?
Thank robinbowman2
Knoxville, Tennessee
Reviewed 1 week ago NEWvia mobile

We stayed in the B tower, and had the most delightful weekend. We were really looking forward to this trip, as our previous stays have been quick overnight trips. We had a wonderful, comfortable and clean room. The front desk staff took great care of us when we needed things. The staff was shorthanded and the check in line was...

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Thank ddpanthers76
Greenville, South Carolina
Reviewed 1 week ago via mobile

Hotel is near to the highway so we stopped. Rates were quite reasonable (and included the AARP discount.). There are some nice amenities including pool and exercise room. Restaurant, although expensive, was good. But that's the only good things I could find. Room was bad. Bed was horribly uncomfortable. Had to turn off the heating system because it was so...

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Helpful?
Thank WadeandLori
Tim G, Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Wade and Lori, We are disappointed to learn of your unhappiness with your recent stay here at the Sheraton Roanoke. Please know we have shared your concerns with our Housekeeping and Engineering teams to insure this was an isolated incident. We hope to have the opportunity to provide you a better experience should your travels bring you back to the...

Narberth, Pennsylvania
Reviewed 3 weeks ago

Three strikes and out. This was our third time staying here over the past few years. It has become shabby with poor housekeeping. The lobby is fine, as others have said, but the corridors are worn out and stained, and the housekeeping in the rooms is careless. The breakfast buffet, which used to be ok, is now dismal. Eggs to...

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Helpful?
Thank larryderm
schenectady, ny
Reviewed 4 weeks ago

A comfortable and mostly clean room (I found a Juicyfruit on the floor next to the bed!), but there were several small fumbles: Internet service crapped out in the middle of the night, yet the overnight manager mistakenly told me mine was the only complaint - I found out differently in the morning, after being told to sit on the...

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Helpful?
Thank joethechef
Tim G, Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Good afternoon Chef, I am very sorry learn of your experience and would like to make sure it was an isolated incident. If it is at all possible, I would really like to know some additional information about what happened here. Please feel free to contact me directly at the hotel at 540.563.9300. Kind regards, Tim

Mocksville, North Carolina
Reviewed 20 January 2017 via mobile

What a beautiful lobby......and then you get off the elevator......yuck! The hallway looked like it hadn't been vacuumed in days, there were stains on room rug and what looked like coffee spilled down the wall beside the bed, mold around tub, and we had to call to get the air turned off. The staff was all very nice but we...

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Helpful?
Thank Vicki B
Tim G, Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Vicki, We are so sorry to learn of the experience you recently had at our hotel. I have shared your thoughts with the housekeeping team. Any additional details you may be able to provide would certainly be of value. Feel free to reach out to me personally at the hotel. I would really like to make sure this is an...

Texas
Reviewed 16 January 2017

My son and I drove from the Texas Panhandle to Washington DC with a large trailer containing all of another son's belongings and his large dog "Bernie". We were attempting to make the 1600 mile trek in two very long days, but after our first 800 mile day we realized we needed to slow things down a bit. After waiting...

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Helpful?
Thank Bigmama2n1
Management response:

Bigmama, Please accept our sincere apologies for the challenges you encountered during your recent stay with us. We have shared your concerns with our housekeeping and food and beverage departments in hopes of preventing a similar situation for another guest. We truly appreciate you taking the time to let us know of your experience and hope to have the opportunity...

Washington DC, District of Columbia
Reviewed 9 January 2017

The Sheraton Roanoke is our annual holiday travel stop (coming and going). Friendly front desk staff, bell staff, and Club Room/restaurant staff. SPG Members are treated very well and they go above and beyond to make sure platinum members have the best room, best view, etc. And when they say they welcome pets, they really do! Beds, bowls, treats, and...

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Thank OjeMa
Reviewed 4 January 2017 via mobile

Occasionally, we will try the Express Deals with Priceline especially if the hotel is a 3 star or above. When we reserved our room at this 3.5 rated hotel, we expected a clean, well appointed room. The public/ common areas of this Conference center type hotel were overall very attractive and inviting. The staff was very friendly and helpful. However,...

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Helpful?
Thank Corinthamd

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
Official Description (provided by the hotel)
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 

Additional Information about Sheraton Roanoke Hotel and Conference Center

Address: 2801 Hershberger Road, Roanoke, VA 24017
Region: United States > Virginia > Roanoke
Price Range: $149 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Sheraton Roanoke Hotel Roanoke
Hotel Style:
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Roanoke Hotel and Conference Center staff and other travellers.
5 questions
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Central
7 months ago
Lawrenceburg, Tennessee
over a year ago

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Questions? Get answers from Sheraton Roanoke Hotel and Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay somewhere else!”
 of 5 bubbles ForrestB233, 27 Feb 2017 | Read review
“If you have Club Room access, you may want to ask to be in the B Tower.”
 of 5 bubbles OjeMa, 8 Jan 2017 | Read review
“away from elevators ...”
 of 5 bubbles 47kathys, 27 Dec 2016 | Read review
“Stay at a different hotel”
 of 5 bubbles 849lanced, 14 Dec 2016 | Read review
“Just don't.”
 of 5 bubbles Desespoir, 7 Dec 2016 | Read review
5 of 5