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Sheraton Roanoke Hotel and Conference Center

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Sheraton Roanoke Hotel and Conference Center
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700 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Roanoke Hotel and Conference Center
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Showing 696: English reviews
Williamsburg, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 July 2015

I've had to stay in a lot of conference hotels for work purposes, but this time, my husband booked for a stop-over on the way to our vacation destination. Wondered what he was thinking but price was good and other options limited in July! We have special needs requests and a service dog, and the staff provided excellent service. Parking... More 

Helpful?
Thank Sharon S
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Sharon S, Thank you for the nice review of the Sheraton. We were pleased you enjoyed your stay and everything worked out. Sheraton loves being dog friendly. We look forward to seeing you again in the future. With kind regards, More 

Galax, Virginia
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 July 2015

got a deal from Groupon... Upon checking in i immedialty was upset to find dog hair all over the bed and in the sheets and on the bedskirt. I made me feel as if the room was not really clean. They moved us to the room next door and threw the sheets in the hallway...i was annoyed by that. Then... More 

Helpful?
Thank Jennifer D
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Jennifer D, Thank you for the comments regarding your recent visit. It was very disappointing to here the difficulties you encountered. The staff at the Sheraton is committed to high quality of guest service and we apologize we have failed during your visit. We have shared your comments with the team and hope you give us another opportunity the... More 

Apex
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 July 2015

We headed to Roanoke, VA, for a family vacation. Desperately needing some time away, we looked forward to a relaxing trip. We booked the hotel through our credit card rewards company. We reserved a club level room as we were looking for 5 things: - free WiFi - free breakfast - indoor pool - indoor hot tub - 2 Queen... More 

Helpful?
Thank jerobins
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Jerobins, Thank you for the recent review. We were pleased to see the nice comments regarding the staff and disappointed about the noise. We do hope you give us another opportunity the next time you visit the Roanoke area. With kind regards, More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 July 2015 via mobile

Loved it. From the swimming pools to breakfast it was all good! Very clean. Yes it does need some updates but that didn't bother me. Friendly staff were very helpful, definitely would be coming back. Wifi signal is good

Helpful?
Thank Arturo C
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Arturo C, Glad you enjoyed your recent visit at the Sheraton Roanoke. Thank you for the nice comments about the staff, they are a great team. We look forward to seeing you again soon! With kind regards, More 

Raleigh, North Carolina
Level Contributor
104 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 10 July 2015 via mobile

Because I was traveling for business, wifi problems in the guest room was a major inconvenience. The rooms are large; the bathroom small. Nice fitness center and many guests seemed to enjoy the pool. Selection of television stations quite limited. comfortable bed. Nice selection of Tazo tea and coffee and small frig are convenient. Acceptable but not memorable.

Helpful?
1 Thank rwland
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear rwland, Thank you for your recent review of the Sheraton. We apologize the Wi-Fi gave you some trouble. We have made some corrections and will continue to improve this area. We hope he next time you are in the area you will give Sheraton another opportunity. With kind regards, More 

Morganton, North Carolina
Level Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 July 2015

I actually got a deal on this hotel through groupon. We chose the club level room and I totally recommend it if you stay here. The club lounge is included so you get free breakfast and drinks all through the day and on Saturday night they had "hors d'oeuvres" and it was pot roast an green beans! It was amazing!... More 

Helpful?
Thank Chelsey M
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Chelsey M, Thank you for the kind review of the Sheraton Roanoke. We were pleased you had the opportunity to stay on the club level and that our Sheraton Club attendants took great care of you. We hope the Sheraton will be on your top list the next time you visit the Roanoke area. With kind regards, More 

Roanoke, VA
Level Contributor
121 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 9 July 2015 via mobile

I stay at the Sheraton frequently both for business and weekends away with my wife. I've always found the hotel to be clean and the staff to be helpful. It is nice having the restaurant right in the hotel. This trip, which was a birthday gift from my wife and daughter (who we're vacationing out of the country), started out... More 

Helpful?
Thank BuddyRoanoke
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear BuddyRoanoke, Thank you for the wonderful review of the Sheraton Roanoke. We were pleased Mr. Fox and our staff took great care of you, especially after a bad start to the trip. We look forward to seeing you again soon at the Sheraton. With kind regards, More 

Louisville, KY
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 July 2015

The folks here are very nice but the place needs work, on the day we left there were many buckets sitting around to catch the water from the roof leaks. The carpet in both the hallways and room needed a good cleaning. When we arrived there seem to be a shortage of luggage carts, hotel staff had them and took... More 

Helpful?
Thank Sid E
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Sid E, Thank you for your recent comments regarding your visit to the Sheraton. We have shared your comments as this feedback is needed to always look for ways to improve as we have already taken your advice. We hope you see you again on your next visit to the Roanoke area. With kind regards, More 

Wilmington, North Carolina
Level Contributor
96 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 8 July 2015

Stayed her three times. Never disappointed. The restaurant and bar are very nice. Rooms are comfortable, and most have a nice view with a private balcony. Very friendly and helpful staff. Close to town and airport.

Helpful?
Thank Mike B
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Mike B, Thank you for the very nice review of the Sheraton. We were all pleased you enjoyed your stay and choosing us as your lodging of choice. We look forward to seeing you again on your next visit! With kind regards, More 

Robbinsville, New Jersey, United States
Level Contributor
123 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 7 July 2015 via mobile

When we checked in, our room looked dirty and there was a wet stain on the side of the bed. We were switched to another room, which was a little nicer. The property looks like it can use work, since the carpets are frayed, water stains on the walls/ceiling, and the facility just looks tired. The staff was gracious and... More 

Helpful?
Thank Marlene K
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Marlene K, Thank you for your recent review. We have shared your comments with the team as we are in the stages of planning an update. Please continue to check back with us as we look forward to seeing you again in the future. With kind regards, More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Concierge
Official Description (provided by the hotel)
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 

Additional Information about Sheraton Roanoke Hotel and Conference Center

Address: 2801 Hershberger Road, Roanoke, VA 24017
Region: United States > Virginia > Roanoke
Price Range: $108 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Sheraton Roanoke Hotel Roanoke
Hotel Style:
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Roanoke Hotel and Conference Center staff and other travellers.
5 questions
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Central
4 months ago
Lawrenceburg, Tennessee
over a year ago

See all questions (5)

Questions? Get answers from Sheraton Roanoke Hotel and Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away until the Marriott Transition is complete!!”
 of 5 bubbles 9randallm, 28 Nov 2016 | Read review
“Ask for what discounts you can use.”
 of 5 bubbles elburstion, 21 Nov 2016 | Read review
“Stay way from the elevators...they are incredibly loud!”
 of 5 bubbles Musician47, 19 Nov 2016 | Read review
“If you do stay there, ask for an upper room with a view.”
 of 5 bubbles 1Chuckh, 18 Nov 2016 | Read review
“Nice lower floor rooms for pets, all rooms seem quiet”
 of 5 bubbles mb52015, 26 Oct 2016 | Read review
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