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Sheraton Roanoke Hotel and Conference Center

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Traveller (162)
Room & Suite (76)
Dining (9)
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Overview
  • Excellent36%
  • Very good31%
  • Average16%
  • Poor9%
  • Terrible8%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (823)
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Traveller rating
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All reviewsxavier lafayette foxindoor and outdoor poolsspg membershula's grillstarbucks coffeeroom servicefirst floorconference centerwould stay againflat screen tvbed was very comfortableone night staypetbellmanrefrigeratorbeddinghighway
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201 - 205 of 819 reviews
Reviewed 10 July 2016 via mobile

We had a very pleasant experience at this hotel. We stayed here July 4th weekend and the hotel seemed surprisingly empty. It was very quiet and peaceful. The hotel staff that we interacted with were all friendly and helpful. Our room overlooked the beautiful courtyard...More

Thank Phillitravels
Response from Matt R, General Manager at Sheraton Roanoke Hotel and Conference CenterResponded 14 July 2016

Dear Phillitravels, Thank you for your review and nice comments. We are glad you enjoyed your stay and we look forward to seeing you again on our next visit to Roanoke. With Kind Regards,

Reviewed 10 July 2016 via mobile

We a party of two couples stayed here for three nights, whilst on a road trip in the USA we were visiting family locally Our room was dreary and dated but we were tired after a long journey so accepted it. On arrival I commented...More

Thank Mary T
Response from Matt R, General Manager at Sheraton Roanoke Hotel and Conference CenterResponded 21 July 2016

Dear Mary T, I want to apologize for your most recent visit. Our staff is committed to the success of this property and a desire to exceed all of our guest expectations. We do have plans to fix some of the concerns you have noted,...More

Reviewed 7 July 2016 via mobile

We stayed one night checking in about 11PM, the front desk only had one employee working which made checking in take about 15 minutes. The room was clean besides all the dust... for some reason it seemed like this room hadn't been used in months....More

Thank Corey A
Response from Matt R, General Manager at Sheraton Roanoke Hotel and Conference CenterResponded 14 July 2016

Dear Corey A, Thank you for staying at the Sheraton RoanokeHotel and Conference Center. I am very glad to hear that you enjoyed our staff’s friendly service. We have reviewed your comments with our team as we continually look for ways to improve our guests'...More

Reviewed 7 July 2016

The greeting when we pulled up was excellent. We were attended to promptly and pleasantly. The bell man was more than helpful and made us feel very welcome. The front desk experience was also very nice. However while waiting to check in we began to...More

Thank mmull1947
Response from Matt R, General Manager at Sheraton Roanoke Hotel and Conference CenterResponded 14 July 2016

Dear mmull1947, Thank you for your comments regarding your recent visit with us. I am sorry to hear about the issues you encountered. We are taking steps to correct your concerns as those things are important to us as well. I do hope you give...More

Reviewed 26 June 2016 via mobile

Had a reservation at the Hampton in downtown Roanoke but they cancelled on us. So Sheraton was our second choice, most of the other hotels were booked. Must be a last resort for alot of people. The room itself was ok. The fan on the...More

Thank reneedm
Response from Matt R, General Manager at Sheraton Roanoke Hotel and Conference CenterResponded 14 July 2016

Dear reneedm, I want to apologize for your stay on your most recent visit. Our staff is committed to the success of this property and we are disappointed we did not meet your expectations. We have discussed this as a team and are focused on...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$122 - US$213 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$122 - US$213 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (162)
Room & Suite (76)
Dining (9)
Pool & Beach (6)
Business Centre & Event Rooms (8)
Questions & Answers
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Courtney C
30 May 2017|
AnswerShow all 7 answers
Response from Natalie M | Property representative |
Hello. I'm sorry you experienced some frustration with your request. Obviously you should not have had to request new linens more than once. I do apologize it was not taken care of for you the first time. I will pass this... More
0
Votes
Yvonne P
1 August 2016|
AnswerShow all 7 answers
Response from harmons31313 | Reviewed this property |
3 minutes
0
Votes
FamilyOfFosters
13 November 2015|
AnswerShow all 8 answers
Response from Matt R | Property representative |
Hi, thank you for your question. Yes, our indoor pool is heated. We hope you enjoy your stay with us.
0
Votes
Room Tips
"choose a room at another hotel, not this one, at all costs, trust me."
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"Tower A is closest to the pool, lobby, conference/ball rooms, and the restaurants. Tower B is a much longer..."
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"Mold on first floor"
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"I do not know which sides are better."
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