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MainStay Suites Airport

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Traveller (12)
Room & Suite (47)
Dining (8)
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Overview
  • Excellent64%
  • Very good24%
  • Average7%
  • Poor2%
  • Terrible3%
Travellers talk about
“living area”(11 reviews)
“front desk”(28 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Free Airport Transportation
Suites
2 Star Hotel
All hotel details
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (191)
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Traveller rating
118
45
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5
6
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LanguageEnglish
118
45
15
5
6
Show reviews that mention
All reviewsliving areafront deskseparate bedroomroom suitearriving lategreat hotelquiet at nightextended staysmall kitchenstaff went out of their waythe hotel is pet friendlythe sofa bedwafflesthe breakfast areaoutstanding customer servicechoose this hotelfree shuttle
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21 - 25 of 189 reviews
Reviewed 23 September 2017 via mobile

We were put in a smoking room! I would have NEVER booked a smoking room. I booked through a 3rd party & my confirmation doesn't show that. & no other rooms available! & no refunds. I'm miserable. Almost unbearableMore

Thank Lexi Nichole A
Response from John D, Director of Sales at MainStay Suites AirportResponded 25 September 2017

Dear Guest, We are very sorry you was placed in a smoking room. Since you made the reservation through a third party we very much want to contact them to see what happened. Please let us know so we can investigate and make sure this...More

Reviewed 17 September 2017 via mobile

Very friendly staff. Extremely large rooms with very comfortable beds and pillows. Came down with a group of friends and was recommended to stay here and I'm very happy with our choice. I'll 100% stay here every time I visit Roanoke!More

Thank gumbi33
Response from John D, Director of Sales at MainStay Suites AirportResponded 18 September 2017

Dear Guest, Thank you for staying with us and taking time to share your great comments. Our full suites hotel guest rooms are about 50% larger than standard hotel rooms. Each suite has a full kitchen and living area. Hopefully you had time to enjoy...More

Reviewed 2 August 2017

My wife is from Roanoke and left back in the 60's with her parents, brother and sisters and moved to Boston. She had such great childhood memories of growing up there. So this was a trip with her sister and brother in-law, her sister does...More

Thank robertnC4809OY
Response from John D, Director of Sales at MainStay Suites AirportResponded 3 August 2017

Dear Guest, Thank you for staying with us and taking time to share your great feedback. As a lifelong resident, it is amazing how much Roanoke has changed. So many new opportunities makes Visit Virginia's Blue Ridge a great destination! There are many new Craft...More

Reviewed 24 July 2017

I booked this hotel for two nights, one each before and after my trip to the Bahamas. I used Choice Privileges points for both nights, and it was only 8000 per night, for a two room suite with a small kitchen including two burner stove,...More

Thank RUtraveller
Response from John D, Director of Sales at MainStay Suites AirportResponded 25 July 2017

Thank you so much for staying with us and taking time to share you feedback. Hope you enjoyed your trip to the Bahama's. Glad you was able to fix a nice meal in our fully appointed kitchen. Many guest choose us because our full suite...More

Reviewed 19 July 2017 via mobile

We always stay here whenever we're in town for Family or Church events! The staff are all very accommodating and friendly! We love the kitchenette and having a separate bedroom. The rooms are always exceptionally clean! We will continue to stay here! Thank you Mainstay...More

Thank Tammy S
Response from garyDLIvp, VP of Operations at MainStay Suites AirportResponded 21 July 2017

Thanks so much for visiting us again. I'm so pleased you enjoyed another stay with us. Our rooms are quite large with extra space to "spread out". We look forward to seeing you again on your next visit to the Roanoke valley. Gary Purvis VP...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Shuttle Bus Service
Airport Transportation
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$107 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Roanoke
#9 Business Hotel in Roanoke
#9 Family Hotel in Roanoke
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$107 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Roanoke
#9 Business Hotel in Roanoke
#9 Family Hotel in Roanoke
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (12)
Room & Suite (47)
Dining (8)
Business Centre & Event Rooms (2)
Questions & Answers
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Erin C
28 April 2018|
Answer
Response from Elroy N | Reviewed this property |
They had thise little 2 cup ones with a flat filter. We went to desk to ask for more. . But they did have plenty of coffee down by the lobby.
0
Votes
xrayjng
31 January 2018|
AnswerShow all 3 answers
Response from robertnC4809OY | Reviewed this property |
Not sure,I think they only have a few, I would contact hotel
0
Votes
1Sundrop
29 May 2016|
AnswerShow all 2 answers
Response from John D | Property representative |
We do not have a pool, but our sister property next door does and our guest are welcome to use it. We are located in the same parking lot.
0
Votes
Room Tips
"Any room here is a great location."
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"I give the hotel ratings a five stars, but it wouldn’t let me click on them!"
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"The top floor facing the front of the building offers great views of the famous Roanoke Star!"
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"Top floor is quiet"
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