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All reviewsliving areafront deskseparate bedroomroom suitearriving lategreat hotelquiet at nightextended staysmall kitchenstaff went out of their waythe hotel is pet friendlythe sofa bedwafflesthe breakfast areaoutstanding customer servicechoose this hotelfree shuttle
We were put in a smoking room! I would have NEVER booked a smoking room. I booked through a 3rd party & my confirmation doesn't show that. & no other rooms available! & no refunds. I'm miserable. Almost unbearableMore
Thank Lexi Nichole A
Response from John D, Director of Sales at MainStay Suites AirportResponded 25 September 2017
We are very sorry you was placed in a smoking room. Since you made the reservation through a third party we very much want to contact them to see what happened. Please let us know so we can investigate and make sure this...More
Very friendly staff. Extremely large rooms with very comfortable beds and pillows. Came down with a group of friends and was recommended to stay here and I'm very happy with our choice. I'll 100% stay here every time I visit Roanoke!More
Response from John D, Director of Sales at MainStay Suites AirportResponded 18 September 2017
Thank you for staying with us and taking time to share your great comments. Our full suites hotel guest rooms are about 50% larger than standard hotel rooms. Each suite has a full kitchen and living area. Hopefully you had time to enjoy...More
My wife is from Roanoke and left back in the 60's with her parents, brother and sisters and moved to Boston. She had such great childhood memories of growing up there. So this was a trip with her sister and brother in-law, her sister does...More
Response from John D, Director of Sales at MainStay Suites AirportResponded 3 August 2017
Thank you for staying with us and taking time to share your great feedback. As a lifelong resident, it is amazing how much Roanoke has changed. So many new opportunities makes Visit Virginia's Blue Ridge a great destination! There are many new Craft...More
I booked this hotel for two nights, one each before and after my trip to the Bahamas. I used Choice Privileges points for both nights, and it was only 8000 per night, for a two room suite with a small kitchen including two burner stove,...More
Response from John D, Director of Sales at MainStay Suites AirportResponded 25 July 2017
Thank you so much for staying with us and taking time to share you feedback. Hope you enjoyed your trip to the Bahama's. Glad you was able to fix a nice meal in our fully appointed kitchen. Many guest choose us because our full suite...More
We always stay here whenever we're in town for Family or Church events! The staff are all very accommodating and friendly! We love the kitchenette and having a separate bedroom. The rooms are always exceptionally clean! We will continue to stay here! Thank you Mainstay...More
Thank Tammy S
Response from garyDLIvp, VP of Operations at MainStay Suites AirportResponded 21 July 2017
Thanks so much for visiting us again. I'm so pleased you enjoyed another stay with us. Our rooms are quite large with extra space to "spread out".
We look forward to seeing you again on your next visit to the Roanoke valley.