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Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake

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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Holiday Inn Express Hotel & Suites Rocky Mount\/Smith Mtn Lake
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85 Reviews from our TripAdvisor Community

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Showing 84: English reviews
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Houston, Texas
Reviewed 2 weeks ago via mobile

This hotel was a true example of professionalism. This staff was so nice and went out of their way to ensure I received the best rate. They got me a room at 1:30am due to a catastrophic experience that I had another hotel further north in Salem, NC. I have not experienced genuine care about a customer in a long...

Thank 511eugener
Avalon, NJ
Reviewed 1 March 2017

The Holiday Inn Express in Rocky Mount, VA will surprise you. Two hotel workers at the front desk made the visit very very special. Bonnie was the main person who made our stay exceptional as she is Sweet as Pie! I never met a more happy to help than she. The other sweetheart was Jasmine- Who bakes cookies for the...

1Thank JeromeAvalon_NJ
About Hotel's Favourite Review
Severn, Maryland
Reviewed 4 weeks ago

In no particular order - Our view from our "suite" was of a concrete structure holding up the sign for the hotel. The curtains covering the awful view had large holes in them. Our "one-bedroom suite" was a room with two double beds and a couch, separated by an 18-inch wide piece of wall, not good when my 15-year-old son...

Thank HomebodyAdie
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Hello HomebodyAdie, Thank you for staying with us and for sharing your experience. I am very happy that you rated staff service the highest among the aspects of your stay. However, it is very unfortunate that you were not able to fully enjoy your stay due to the condition of the room, its air condition system, level of noise and...

Newport News, Virginia
Reviewed 15 April 2017 via mobile

I was a little nervous but after reading the ratings I decided to book this property. So glad I did! The staff are really friendly and the room was so clean and very nice! Exceeded my expectations, will recommend if anyone stops in Rocky Mount!!

Thank Tiffany G
Monroe, New York
Reviewed 13 March 2017 via mobile

Overall I want to begin with positive and understand that any of the negatives could easily be improved with better management and quality control. We are presently still staying at the hotel until Monday March 6th and checked in Friday March 5th. We were placed in a nice room at end of hall and appreciated when bus loads of college...

2Thank Linda L
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Hi Linda L, Thank you for your recent stay and for taking the time to write a review of our hotel.Allow me to apologize for any inconvenience you may have experienced due to the overall level of service you have received. We always strive to provide our guests with the best accommodations and we regret that we did not meet...

Reviewed 6 February 2017 via mobile

The room was clean and set up well. The staff was friendly and helpful with area tips. A nice breakfast selection in am. The breakfast sitting area is large. Sofa bed was ok , not the best but not the worst. There is a computer in the lobby for guest use. We never saw the pool but a little boy...

Thank Dot C
Reviewed 16 January 2017

I stay at Holiday Inn each time I visit my home town traveling from Florida. The Holiday Inn is currently under renovations but the hotel staff and Manager made certain that my stay was exceptional as always. They are always going the extra mile to make sure we have the best guest experience possible. The hotel of choice for A+...

Thank Amari89
Hotel Manager I, Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Just wanted to say thank you for your review. All of the staff here at Holiday Inn Express in Rocky Mt., Va. work hard to give our customers the best stay possible. Hope to see you soon. Thanks, Donna

Reviewed 6 September 2016 via mobile

This was the second time I have stayed at this hotel on my way to Myrtle Beach. Both times I have found the staff to be friendly, and helpful. The rooms have been very clean, and the breakfast very good. Hotel is conveniently located off the highway, and close to a gas station. Would stay here again.

Thank Ciro M
Greeneville, Tennessee
Reviewed 23 August 2016

Came in for a small family reunion, and we arrived in the midst of another VERY large family reunion, but when I asked to change my room, it was done very fast, and professionally. I really loved the staff here, they are very sweet and kind. They gave great recommendations for places to eat. Always was met with a smile...

Thank Wanda H
Delray Beach, Florida
Reviewed 14 June 2016 via mobile

Had to be in town for a funeral. Stayed 3 nights with 2 little ones. Stayed in Queen Suite. First room, 314. Getting unpacked, pulled open sofa bed, nearly fainted by the stains in the mattress. Looked like a crime scene--truly! Went downstairs and Wendy immediately moved us to 310. Much better; couldn't have been worse! Included breakfast was decent--basic...

Thank robinr328

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11/06/2017 12/06/2017
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  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Come enjoy the beautiful new Rocky Mount Holiday Inn Express Hotel & Suites located right off US 220 and Route 40. A 20 minute scenic drive will take you to the beautiful Smith Mountain Lake. We are located minutes from MW Windows, Carilion Franklin Memorial Hospital, and other area businesses. A short 30 minute drive down 220S will lead you to Martinsville and for the race fans the Martinsville Speedway. A 20 minute drive on 220N will lead you to Roanoke Virginia. Ferrum College is about 10 minutes away making us a perfect place to stay for a parents weekend or a visit to the college. Offering both standard rooms with a king or 2 queen beds and suites we are sure to have a room to please every traveler All rooms have hairdryers, iron/board, coffee makers, speakerphones w/voice mail and free high speed Internet access. Relax and unwind in our indoor pool, whirlpool or exercise room featuring Nautilus equipment. We take pride in our guest service and quality. When staying in Rocky Mount Virginia, stay at the Holiday Inn Express Hotel & Suites. We look forward to seeing you. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake

Address: 395 Old Franklin Tpke, Rocky Mount, VA 24151-5501
Region: United States > Virginia > Rocky Mount
Price Range: $153 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake 2.5*
Number of rooms: 63
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Also Known As:
Holiday Inn Express Hotel And Suites Rocky Mount/Smith Mtn Lake
Holiday Inn Rocky Mount
Rocky Mount Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake staff and other travellers.
1 question
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Avalon, NJ

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Questions? Get answers from Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't expect an actual suite.”
HomebodyAdie, 28 Apr 2017 | Read review
“AVOID third floor - no water pressure (hot or cold)”
SoftballGuy247, 21 Apr 2016 | Read review
“All rooms are nice and QUIET! Even the rooms that face the road. I always prefer rooms on the top floor (3rd floor is top here).”
monay_12, 10 Apr 2016 | Read review
“Make sure they don't put you on first floor across from equipment/machine room. Very loud!”
  • Stained lamp shade
  • Shiny, crusty mystery stain between bed/tv area
  • Broken battery cover on TV remote
  • Someone else's dirty sock found under desk
  • This was not a stain on towel.  It was some type of brown flakes on clean towel.
ls0403, 13 Dec 2015 | Read review
“Higher floors are quieter.”
darkchick, 16 Oct 2015 | Read review
5 of 5
US$100* /night
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