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Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake

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Traveller (31)
Room & Suite (27)
Dining (3)
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Overview
  • Excellent40%
  • Very good26%
  • Average17%
  • Poor9%
  • Terrible8%
Travellers talk about
“pancake machine”(4 reviews)
“room was clean”(11 reviews)
“first floor”(5 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake
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Offers from Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake
Special Offer: Book Direct and Save
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (108)
There are newer reviews for Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake
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LanguageEnglish
41
29
18
10
9
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All reviewspancake machineroom was cleanfirst floorroad noiseonly stayed one nightthe hotel staffsofa bedthe staff was friendly and helpfulbusiness tripthe breakfast areagreat place to stayfresh fruitwould definitely stay here againfree breakfastindoor poolmartinsvillecollege
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21 - 25 of 107 reviews
Reviewed 10 July 2017 via mobile

Lovely area, clean room. Absolutely excellent price for a last minute reservation, and exceptionally helpful front desk staff. If you want to know good places to eat in the area, they are eager to point you in the right direction. Will definitely return when in...More

Thank lisamerlo2010
Response from HIERockyMountSML, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn LakeResponded 13 July 2017

Thank you for taking the time to submit a review of our property. I am delighted to hear that your stay met your expectations, and the front desk staff went above and beyond. We look forward to having you as our guest again in the...More

Reviewed 13 June 2017 via mobile

We stayed here two nights while attending concerts at the Harvester. The front desk staff were very friendly & efficient. The room was nice size. The only negative thing about our stay was the lack of water pressure in the shower. We will definitely return.More

Thank virginiagirl2018
Response from HIERockyMountSML, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn LakeResponded 14 June 2017

Thank you so much for your gracious review! I am pleased to hear that your room and the staff met your expectations. I will get with our maintenance staff to investigate the water pressure issue. We look forward to having you as our guests again...More

Reviewed 13 June 2017

I have been staying with Holiday Inn for 30 years. I have been in this hotel 4 or 5 days a week for the last year. There seems to be a real problem with management at this hotel and the front desk. The only staff...More

Thank r0naldr0gers
Response from HIERockyMountSML, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn LakeResponded 14 June 2017

Thank you for taking the time to submit a review. I appreciate you bringing the staff deficiencies to my attention, and I will be sure to address those immediately. I recently became the general manager of the property on June 5, 2017, and I am...More

Reviewed 17 May 2017 via mobile

This hotel was a true example of professionalism. This staff was so nice and went out of their way to ensure I received the best rate. They got me a room at 1:30am due to a catastrophic experience that I had another hotel further north...More

Thank 511eugener
Response from HIERockyMountSML, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn LakeResponded 9 June 2017

Thank you for taking the time to submit a review. I am delighted to hear that you enjoyed everything about your experience, and we look forward to having you as our guest again in the future! Regards, Jeffrey Parker General Manager

Reviewed 28 April 2017

In no particular order - Our view from our "suite" was of a concrete structure holding up the sign for the hotel. The curtains covering the awful view had large holes in them. Our "one-bedroom suite" was a room with two double beds and a...More

Thank HomebodyAdie
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn LakeResponded 13 May 2017

Hello HomebodyAdie, Thank you for staying with us and for sharing your experience. I am very happy that you rated staff service the highest among the aspects of your stay. However, it is very unfortunate that you were not able to fully enjoy your stay...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Heated pool
Hot Tub
Indoor pool
Details
Price range
US$109 - US$202 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$109 - US$202 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (31)
Room & Suite (27)
Dining (3)
Pool & Beach (3)
Questions & Answers
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tcjeffers
20 August 2017|
AnswerShow all 2 answers
Response from HIERockyMountSML | Property representative |
Thank you for bringing this to our attention. The necessary corrections have been made. We apologize for any inconvenience this may have caused you.
1
Vote
JeromeAvalon_NJ
15 February 2017|
AnswerShow all 2 answers
Response from Dot C | Reviewed this property |
No issue for this
0
Votes
Room Tips
"Because we travel with our service dog, we request the ground floor."
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"Best in Rocky Mount"
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"Rooms facing the rear may have a bit less road noise."
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"Stay on 3rd floor!! No noise from rooms above."
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