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Holiday Inn Express Richmond Airport

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Holiday Inn Express Richmond Airport
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128 Reviews from our TripAdvisor Community

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Showing 127: English reviews
Hartsburg, Missouri
Reviewed 19 March 2016

Check in was fine, friendly front desk person. She was kind of what we would call a hippie, back in the day, but I liked her. The room smelled a little stale, but I was so tired I didn't care. I walked over to the Holiday Inn for dinner. Very convenient. The shower was great. The bed and pillows were...

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Helpful?
Thank mch18155
BadalPTL, Manager at Holiday Inn Express Richmond Airport, responded to this review

Thank you for sharing your thoughts and comments about our hotel. Your review is important as it will help us monitor the things we need to improve on and the things we are good at. I appreciate your positive feedback towards most of our hotel staff and I am glad to hear that you found our location convenient for your...

Pittsburgh
Reviewed 29 February 2016

Stayed the night for a flight out of Richmond. Checked in on the 19th. Was nice to park our car there, and have a shuttle to/from the airport. Shuttle was on time early in the AM, and when we called when we got back we waited probably about 5 minutes. Shuttle drivers were both friendly. The room was nice. We...

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Helpful?
Thank Pens4821
IHGService, Guest Relations Manager at Holiday Inn Express Richmond Airport, responded to this review

Dear Pens4821, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of your goal on your visit. We would like to apologize for the less than satisfactory level of service you received from our front desk...

Marblehead, Massachusetts
Reviewed 26 February 2016

I stayed in three of the hotels in this area due to a four day layover. The bed was cmfortable and the room was clean however certain details were missing. I looked for a pen and scratch pad to write down a note from a telephone call butfoundnone. I decided to make a cup of coffee in the Kurig coffee...

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Helpful?
Thank Derek G
IHGService, Guest Relations Manager at Holiday Inn Express Richmond Airport, responded to this review

Dear Derek G, Thank you for sharing your recent experience at our hotel. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. Thank you for noting the cleanliness of our rooms and comfortable beds. I apologize, though, for the service letdown from our hotel staff and for the disappointments...

Hertford, North Carolina
Reviewed 18 January 2016 via mobile

We were there the weekend if Jan 9-10. The check in process was smooth and fast. The staff was great. Our room was on the 1st floor near the pool and could not hear a thing from the other rooms or hallway. The room was spotless and had a microwave and mini fridge. The complementary breakfast was great and had...

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Helpful?
Thank Annmarie S
BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review

Thank you for sharing your thoughts and comments about our hotel. Your review is important as it will help us monitor the things we need to improve on and the things we are good at. I appreciate your positive feedback towards most of our hotel staff and I am glad to hear that you found our location convenient for your...

Huntersville
Reviewed 13 December 2015

Nice little hotel with good sized rooms containing all the necessities. The beds were big and comfortable, the breakfasts were more than adequate, and the staff were pleasant. The location is great for the airport or access to the local interstates. Their were some needs in attention to detail such as the refrigerator penchant for exploding cans of drink because...

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Helpful?
Thank Latta
BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review

Thank you for sharing your thoughts and comments about our hotel. Your review is important as it will help us monitor the things we need to improve on and the things we are good at. I appreciate your positive feedback towards most of our hotel staff and I am glad to hear that you found our location convenient for your...

Tampa, Florida
Reviewed 27 November 2015

This hotel was in a good location for our trip to explore some of Richmond's historical sights. However, the room itself was subpar. Our first room was unfinished or in the middle of a refurbishment. Our second room was finished but less then what we've grown to expect from HI Express. The rooms could use some upgrading. We experienced a...

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Helpful?
Thank gatorhoosier
IHGCare, Guest Relations Manager at Holiday Inn Express Richmond Airport, responded to this review

Dear gatorhoosier, Thank you for taking the time to review our property. It is nice to hear that you liked the good location. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems that we were not able to execute...

Budapest, Hungary
Reviewed 21 November 2015

This is the second time we have stayed at this hotel with a prior visit in 2013. This visit seemed even better than the first! At check in the receptionist had everything ready and we were quickly on the way to our room. The room was spacious, clean, and very comfortable. Why was this visit better? The staff! after getting...

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Thank TravelnurseUSA
Chesapeake, Virginia
Reviewed 27 October 2015

Chose this hotel because of its proximity to the airport and free shuttle service. Arrived late at night, around 10:30pm and had to call twise from the airport to say I needed a pickup to take me to the hotel. I did not have to wait as long as anticipated and the driver was absolutely great!!! (Driver that took me...

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Helpful?
Thank SPGal
IHGCare, Guest Relations Manager at Holiday Inn Express Richmond Airport, responded to this review

Dear SPGal, Thank you for sharing your thoughts and comments about our hotel. Your review is important as it will help us monitor the things we need to improve on and the things we are good at. I appreciate your positive feedback towards most of our hotel staff and I am glad to hear that you found our location convenient...

Pennsylvania
Reviewed 15 October 2015

Stayed here on a weekend trip to Virginia. The hotel location is perfect, very easy to get to. Our room was showing a little wear but nothing to complain about. Staff was friendly and very polite. The complimentary breakfast is most definitely one of the better ones out there. We'll stay again.

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Helpful?
Thank luki13
BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review

Thank you for sharing your thoughts and comments about our hotel. Your review is important as it will help us monitor the things we need to improve on and the things we are good at. I appreciate your positive feedback towards most of our hotel staff and I am glad to hear that you found our location convenient for your...

Southend-on-Sea, United Kingdom
Reviewed 12 October 2015 via mobile

Stayed at this HIE as part of road trip heading back to D.C. Greeted superbly by Kayte. Had a large clean room; no complaints. Nice welcome message inside of lift. Breakfast was nice; sausages, omelette etc. Staff ensured it was well stocked. I would definitely stop here again if in the area.

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Thank nickss1
Lori S, Manager at Holiday Inn Express Richmond Airport, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Holiday Inn Express Hotel in Richmond, VA near Richmond International Airport Come and relax with us at our prime Richmond, Virginia hotel near the Richmond International Airport. Our Richmond hotel is just one mile from the airport and offers easy access to major Richmond attractions and businesses alike. Your family will love staying at our comfortable Richmond hotel. Our hotel near the Richmond International Airport is located on Audubon Drive and offers convenient access to many Richmond attractions. The Edgar Allen Poe Museum, the Virginia State Capitol and the Science Museum of Virginia are within close proximity of our accommodations in Richmond, Virginia. Other nearby sights include the American Civil War Center and the Virginia Holocaust Museum. Business travelers can appreciate our convenient accommodations near the Richmond Airport. Our Richmond, VA hotel offers close proximity to area businesses such as Hewlett-Packard, Southern Graphics, Smurfit-Stone and Qimonda. In addition, we provide meeting space for up to 45 people, as well as business services with an available computer, fax machine, copier, printer and free high-speed, wired and wireless Internet access. While staying in Richmond, you can enjoy our amenities, which include a heated, indoor swimming pool, fitness center and a complimentary hot breakfast bar. Book your reservations now to take advantage of our great Richmond VA hotel rates. ... more   less 

Additional Information about Holiday Inn Express Richmond Airport

Address: 491 International Centre Dr, Sandston, VA 23150 (Formerly Wingate Inn - Richmond - Airport)
Region: United States > Virginia > Sandston
Price Range: $170 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Richmond Airport 3*
Number of rooms: 100
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Also Known As:
Holiday Inn Express Richmond Airport Hotel Sandston
Holiday Inn Express Sandston
Sandston Holiday Inn
Holiday Inn Sandston
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Richmond Airport staff and other travellers.
5 questions
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taylorsville nc
over a year ago
Williamsburg, Virginia

See all questions (5)

Questions? Get answers from Holiday Inn Express Richmond Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't bother, go to one of the hotels next door!”
  • The walls even had mold on them.
  • This is one of  the filthy jets in the jacuzzi tub. Disgusting.
  • Moldy grout all around the tub.
 of 5 bubbles dr_D1030, 24 Mar 2016 | Read review
“Check the room out when you arrive and if you are missing anything you need. Call front desk.”
 of 5 bubbles Avi8tr, 26 Feb 2016 | Read review
“Get room facing parking lot - top floor”
 of 5 bubbles Tootsie20, 2 Oct 2015 | Read review
“Plenty of parking, swimming pool and early morning breakfast.”
 of 5 bubbles FredL757, 23 Apr 2015 | Read review
“Make sure you choose correct hotel. Holiday Inn and Holiday Inn Express are located next to each other. Front desk staff commented on how customers try to check into the wrong hotel.”
 of 5 bubbles tommygoss, 4 Feb 2015 | Read review
5 of 5