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Holiday Inn Express Richmond Airport

Traveller (25)
Room & Suite (22)
Dining (4)
  • Excellent22%
  • Very good37%
  • Average22%
  • Poor7%
  • Terrible12%
Travellers talk about
“yogurt”(9 reviews)
“richmond airport”(16 reviews)
“free breakfast”(6 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Free Airport Transportation
3 Star Hotel
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1 Apr2 Apr
1 room, 2 adults, 0 children
Standard Room
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Reviews (140)
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All reviewsyogurtrichmond airportfree breakfastbiscuits and gravyturkey sausageroom was spaciousstayed one nighthieflightfuneralcheckinunitsrefrigerator
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31 - 35 of 139 reviews
Reviewed 15 April 2016

I can't stand bathroom overhead lighting that also turns on a fan. That noise is annoying!! Wi-fi didn't connect and could not get an ethernet cord from the front desk. Very spacious rooms, good breakfast variety and very convenient to the airport. Very pleasant staff....More

Thank PinkPearl2
Response from BadalPTL, Manager at Holiday Inn Express Richmond AirportResponded 15 April 2016

Thank you for staying with us we have taken into consideration and looked into the issue

Reviewed 25 March 2016

I had to stay here on business. The staff were very professional but the suite I was in was awful. It smelled moldy and I soon discovered why, one wall had black mold growing on it. The jetted jacuzzi had mold not just in the...More

1  Thank dr_D1030
Response from BadalPTL, Manager at Holiday Inn Express Richmond AirportResponded 29 March 2016

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience...More

Reviewed 19 March 2016

Check in was fine, friendly front desk person. She was kind of what we would call a hippie, back in the day, but I liked her. The room smelled a little stale, but I was so tired I didn't care. I walked over to the...More

Thank mch18155
Response from BadalPTL, Manager at Holiday Inn Express Richmond AirportResponded 21 March 2016

Thank you for sharing your thoughts and comments about our hotel. Your review is important as it will help us monitor the things we need to improve on and the things we are good at. I appreciate your positive feedback towards most of our hotel...More

Reviewed 29 February 2016

Stayed the night for a flight out of Richmond. Checked in on the 19th. Was nice to park our car there, and have a shuttle to/from the airport. Shuttle was on time early in the AM, and when we called when we got back we...More

Thank Pens4821
Response from IHGService, Guest Relations Manager at Holiday Inn Express Richmond AirportResponded 15 March 2016

Dear Pens4821, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of your goal on your visit. We would like to...More

Reviewed 26 February 2016

I stayed in three of the hotels in this area due to a four day layover. The bed was cmfortable and the room was clean however certain details were missing. I looked for a pen and scratch pad to write down a note from a...More

Thank Derek G
Response from IHGService, Guest Relations Manager at Holiday Inn Express Richmond AirportResponded 13 March 2016

Dear Derek G, Thank you for sharing your recent experience at our hotel. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. Thank you for noting the cleanliness of our rooms and comfortable beds....More

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Top amenities
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Shuttle Bus Service
Free Parking
Airport Transportation
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Breakfast Available
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Room amenities
Things to do
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Heated pool
Indoor pool
Price range
US$129 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites
Price range
US$129 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (25)
Room & Suite (22)
Dining (4)
Pool & Beach (2)
Questions & Answers
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18 March 2016|
AnswerShow all 3 answers
Response from luki13 | Reviewed this property |
The typical breakfast is biscuits and gravy, eggs/omlets, bacon or sausage, breads, oatmeal, fruit, yogurt, cereal and juice/coffee. We like it. Not sure about the service dog requirements. Typically any place like to see... More
Kevin S
21 October 2015|
AnswerShow all 2 answers
Response from Lew L | Reviewed this property |
I have seen a shuttle buss parked there doubt there is free parking
Room Tips
"Don't stay here!!!"
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"Don't bother, go to one of the hotels next door!"
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"Check the room out when you arrive and if you are missing anything you need. Call front desk."
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"Get room facing parking lot - top floor"
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