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Richmond Airport Hotel

Groupon.comUS$73*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Richmond Airport Hotel
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474 Reviews from our TripAdvisor Community

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Showing 471: English reviews
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Reviewed 2 days ago NEW

We had two problems: How to get to the airport at 4:30 in the morning and how to avoid paying for 15 days of parking fees at the airport. Richmond Airport Hotel solved both.. We got an easy early shuttle ride the airport and a small fee (I think it was $10) we parked our car in their parking lot...

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Helpful?
Thank Arthur S
Reviewed 3 weeks ago via mobile

Hotel was very clean and quiet. The staff were friendly and helpful. The hotel allowed you to leave your car in the parking lot for up to two weeks for a small fee while you fly out. They take you to the airport and pick you up when you return. This makes the trip eaiser and less stressful. We fully...

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Helpful?
Thank Larry H
DawnMGR, Guest Relations Manager at Richmond Airport Hotel, responded to this review

Thank you for you kind review we hope to have you stay with us again really soon! As we await our new company to begin renovating us to become a full service top Branded Name Hotel once again (most likely later this year and into 2018), we are constantly looking for ways to improve what we can (within our current...

Reviewed 4 weeks ago

Booked the hotel for a night before an early flight. The room was on 1st floor and had water spots from leaks on ceiling. I mentioned it in a comment to hotel and they let me know they were in the process of upgrading with a new corporate sponsor and apologized for the condition of our room. Overall the room...

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Helpful?
Thank jdajla
DawnMGR, Guest Relations Manager at Richmond Airport Hotel, responded to this review

Thank you for you kind review we hope to have you stay with us again really soon! As we await our new company to begin renovating us to become a full service top Branded Name Hotel once again (most likely later this year and into 2018), we are constantly looking for ways to improve what we can (within our current...

Virginia Beach, Virginia
Reviewed 4 weeks ago

We stayed the night before a very early flight out of RIC. Room was fairly clean; beds were comfortable; furniture showed some wear but no biggie. The first room we were given we did not take; either someone had smoked in the room or the neighbors were smoking and it was wafting over. Second room was excellent. Service at desk...

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Helpful?
Thank jaredbeach2008
DawnMGR, Guest Relations Manager at Richmond Airport Hotel, responded to this review

Thank you for you kind review we hope to have you stay with us again really soon! As we await our new company to begin renovating us to become a full service top Branded Name Hotel once again (most likely later this year and into 2018), we are constantly looking for ways to improve what we can (within our current...

HENDERSON
Reviewed 4 weeks ago

Check in experienced was something to forget. Guest Agent had clearly just woken up and didn't bother to look in the mirror. Hair flat on the side and sticking up on the other (no! not the trendy hair style) shirt wrinkled and stained. Entrance and hallways looked dirty (piles of laundry along the way not in bags or containers). One...

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Helpful?
Thank Greg T
DawnMGR, Guest Relations Manager at Richmond Airport Hotel, responded to this review

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know As we await our new company to begin renovating us to become a full service top Branded Name Hotel once again (most likely later this year and into 2018), we are constantly looking for ways to improve what we can...

Reviewed 14 April 2017 via mobile

Couldn't eat in the restaurant because it was jazz night and children weren't allowed, toilet in room above us was leaking someone came to "fix it" it wasn't fixed and was dripping over our toilet . They said they didn't have another room for us so we had to use an umbrella when we used the toilet. Too late for...

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Helpful?
Thank Kelly W
DawnMGR, Guest Relations Manager at Richmond Airport Hotel, responded to this review

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know As we await our new company to begin renovating us to become a full service top Branded Name Hotel once again (most likely later this year and into 2018), we are constantly looking for ways to improve what we can...

Charlottesville, Virginia
Reviewed 10 April 2017

I ended up making a last-minute reservation here when my flight home from a trip was so delayed that I was going to get in too late to make the drive home to Charlottesville. I had stayed here once before years ago when it was a Doubletree (also a last minute reservation, that time due to snow) and had had...

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Helpful?
Thank Amelie_08
DawnMGR, Guest Relations Manager at Richmond Airport Hotel, responded to this review

Thank you for you kind review we hope to have you stay with us again really soon! As we await our new company to begin renovating us to become a full service top Branded Name Hotel once again (most likely later this year and into 2018), we are constantly looking for ways to improve what we can (within our current...

Reviewed 5 April 2017 via mobile

The hotel was clean and comfortable. We had dinner at the restaurant in the hotel. The food was great. Love this hotel because they let you park you car in their lot. Great spot for early flight the next morning.

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Helpful?
Thank Darrin H
DawnMGR, Guest Relations Manager at Richmond Airport Hotel, responded to this review

Dear Valued Guest, We truly appreciate your response and look forward to hearing more comments if you would like to share them with us. As we await our new company to begin renovating us to become a full service top Branded Name Hotel once again (most likely later this year and into 2018), we are constantly looking for ways to...

Reviewed 2 April 2017 via mobile

We had clean linens and the staff were friendly. Everything else needs upgrades. There are out of order signs throughout the hotel. The back hallways smell like bad garbage and the celings are filthy. Do not stay here.

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Helpful?
Thank Brad V
DawnMGR, Front Office Manager at Richmond Airport Hotel, responded to this review

Dear Valued Guest, We truly appreciate your response and look forward to hearing more comments if you would like to share them with us. As we await our new company to begin renovating us to become a full service top Branded Name Hotel once again (most likely later this year and into 2018), we are constantly looking for ways to...

A TripAdvisor Member
Level Contributor
1 review
1 helpful vote
Reviewed 2 April 2017 via mobile

Returned to my room today to find bed was hastily made. Never saw a hotel bed made this way with the linens not smoothed, the pillows not done, the bed apron half off. When I went to front desk to let them know, including the attached photo. Was told that because I was here for multiple nights, something to the...

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Helpful?
1Thank A TripAdvisor Member
DawnMGR, Front Office Manager at Richmond Airport Hotel, responded to this review

Dear Valued Guest, We truly appreciate your response and look forward to hearing more comments if you would like to share them with us. As we await our new company to begin renovating us to become a full service top Branded Name Hotel once again (most likely later this year and into 2018), we are constantly looking for ways to...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Richmond Airport Hotel

Address: 5501 Eubank Road, Sandston, VA 23150 (Formerly DoubleTree by Hilton Hotel - Richmond Airport)
Region: United States > Virginia > Sandston
Price Range: $118 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Richmond Airport Hotel 3*
Number of rooms: 160
Reservation Options:
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Also Known As:
Doubletree Richmond Airport
Doubletree Sandston
Doubletree Hotel Sandston
Sandston Doubletree
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Questions & Answers

Here's what travellers have asked, with answers from Richmond Airport Hotel staff and other travellers.
2 questions
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Baltimore, Maryland
11 months ago
Central VA
over a year ago

See all questions (2)

Questions? Get answers from Richmond Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check your room first. Housekeeping has no supervisors bed linen is not always changed.”
HendersonGregT, 22 Apr 2017 | Read review
“Stay elsewhere”
BCollyer, 17 Mar 2017 | Read review
“Best tip I can offer is pay more and get a nice hotel.”
terrell074, 11 Mar 2017 | Read review
“Go elsewhere until they upgrade.”
Veryunhappy914, 19 Sep 2016 | Read review
“Noisy first floor”
JaneH338, 26 Aug 2016 | Read review
5 of 5
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US$73* /night
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Prices are for 1 room, 2 adults
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