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Extended Stay America - Washington, D.C. - Springfield

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Traveller (9)
Room & Suite (12)
Dining (1)
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Overview
  • Excellent48%
  • Very good20%
  • Average8%
  • Poor7%
  • Terrible17%
Travellers talk about
“front desk”(61 reviews)
“laundry room”(8 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Outdoor pool
Non-Smoking Rooms
Fitness centre
Kitchenette
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Washington, D.C. - Springfield
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Reviews (239)
There are newer reviews for Extended Stay America - Washington, D.C. - Springfield
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LanguageEnglish
110
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18
42
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All reviewsfront deskhome away from homelaundry roomspecial thanksenjoyed my staycomfortable stayrooms are cleandc areaspringfield mallkhalidmetrosamappliancesaccommodationsfreeway
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21 - 25 of 238 reviews
Reviewed 28 June 2017

I go and book this room for a decent price. Get the room and open the door and someone is in there sleeping. Yes the children and was shocked the clerk was too. Got another room it was descent bathroom was clean refrigerator was very...More

Review collected in partnership with Extended Stay
Thank TYRONE L
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 29 June 2017

Tyrone, thank you for being our guest. Although your overall stay was pleasant, we apologize for the issues you encountered during your visit. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We...More

Reviewed 27 June 2017

Very satisfied with both reservations and stay at hotel. All reservation services were easily done and quickly accomplished. Hotel was as advertised and stay was exactly as expected. Will contact these services again when anticipating travel and accommodations at hotels, etc.More

Review collected in partnership with Extended Stay
Thank 483marilynp
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 29 June 2017

Thank you for taking the time to share your wonderful review of Extended Stay America - Washington, D.C. - Springfield. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. It was a pleasure to have you as...More

Reviewed 23 June 2017

I had the large suite for a couple of months.. It was pretty quite all the time basically. They allowed pets, but I didn't bring mine.. The hotel is pretty close to the mall. within walking distance if you are so inclined.. There was some...More

Thank James C
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 24 June 2017

James, many thanks for taking the time to post your kind review of Extended Stay America - Washington, D.C. - Springfield. We are pleased to read you were impressed with your well-appointed room and that our associates, especially Gigi met and exceeded your expectations. It...More

Reviewed 15 June 2017

Hotel has terrible odor and needs remodeling. Room was not cleaned properly. Blanket was dirty and had other peoples hair on it. When housekeeping cleaned room, they didn't change linen or clean blanket and didn't even put comforter back on properly. Floors were not swept.More

Review collected in partnership with Extended Stay
Thank marcusw778
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 11 July 2017

Thank you for choosing to stay with us on your recent trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend...More

Reviewed 27 May 2017

Trash and dirt from the parking lot to the lobby to the halls, stairwells and the rooms. Dark, gloomy, smelly rooms. Very unsafe location. Dark hidden parking lot. Would never stay at this hotel again and strongly DO NOT recommend to anyone.More

Thank jrust0012017
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 27 May 2017

Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$94 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Springfield
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$94 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Springfield
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (9)
Room & Suite (12)
Dining (1)
Questions & Answers
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Jessica E
26 December 2016|
Answer
Response from Rohini H | Reviewed this property |
They are not a full service hotel to provide shuttle services. They are a low end hotel with mold, bugs, rust and torn bedspreads. Please spend your funds at a Hilton or Marriott or Starwood property where for the same... More
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Votes
Room Tips
"Stay somewhere else."
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"check with front desk"
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"Just don't stay here, not a safe location."
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"If you can upgrade to the large suite, do so.."
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