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Extended Stay America - Washington, D.C. - Springfield

236 reviews
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Traveller (7)
Room & Suite (10)
Dining (1)
Overview
  • Excellent48%
  • Very good20%
  • Average8%
  • Poor7%
  • Terrible17%
Travellers talk about
“front desk”(61 reviews)
“laundry room”(8 reviews)
Free Wifi
Free Parking
Breakfast included
Outdoor pool
Non-Smoking Rooms
Fitness centre
Kitchenette
2.5 Star Hotel
All hotel details
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (236)Write a Review
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71 - 75 of 235 reviews
Reviewed 7 June 2015

The general manager of this hotel, Julia, is simply stellar. Her warm, friendly personality always lifts your spirits as soon as you walk in the door. In addition, she resolves any problems or concerns as quickly as is humanly possible. She has obviously hired people...More

Thank march566
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 12 June 2015

Thank you for taking the time to post a review of our hotel. I am so glad to hear that you were pleased with the great service provided by our wonderful staff. I will be sure to share your kind remarks with our entire team....More

Reviewed 3 June 2015 via mobile

Great place very friendly staff... For ppl who say the staff aren't nice remember u have to show kindness to receive it... This is my 3rd or 4th time staying here n i have yet to have a problem wit the staff or the room....thank...More

Thank islander4u671
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 11 June 2015

The staff and I read your review, and would like to thank you for writing such wonderful review about your stay. We are glad to know we exceeded your expectations. Thank you again for your kind words. The staff and I would love to provide...More

Reviewed 27 May 2015

The price is right for Northern Virginia - but the apathetic staff's attitude, lackluster welcome, and the hotel's mediocrity make this a place to avoid. I'll get in to the apathetic staff, but, first I must relay a mid-May occurrence. I was awakened on a...More

Thank Mark P
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 12 June 2015

I appreciate you bringing your experience to our attention. The situation you described regarding the encounter with another guest is truly regrettable. We are very sorry for your experience. I met with the staff, and we will review all emergency procedures to ensure that type...More

Reviewed 22 May 2015

Poor quality of a hotel, compare to a small town $30 a night motel, but you'll pay over $200 a night here. I was going use a name brand Motel, but this place would do those "cheap" motels an injustice in a comparison. It has...More

Thank Luke S
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 28 May 2015

The feedback provided in your review is much appreciated. Please accept our apologies that your stay with us was not to your expectations. Regarding housekeeping, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for...More

Reviewed 22 May 2015

Arrived for a business trip, I had a long flight and was tired. I was just ready to relax in my room. Checked in the hotel with Ms. Julia from the front desk. She was AWESOME, she made me feel at ease, let me check...More

Thank Koby H
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 27 May 2015

I appreciate you taking the time to write such a wonderful review. It's great to hear that we were able to meet your expectations. I truly appreciate your comments regarding our staff. Thank you again for your kind words. The staff and I would love...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$85 - US$118 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Springfield
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$85 - US$118 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Springfield
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (7)
Room & Suite (10)
Dining (1)
Questions & Answers
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Jessica E
26 December 2016|
Answer
Response from Rohini H | Reviewed this property |
They are not a full service hotel to provide shuttle services. They are a low end hotel with mold, bugs, rust and torn bedspreads. Please spend your funds at a Hilton or Marriott or Starwood property where for the same... More
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Votes
Room Tips
"check with front desk"
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"Just don't stay here, not a safe location."
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"If you can upgrade to the large suite, do so.."
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"If at all possible visit the hotel first."
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