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Extended Stay America - Washington, D.C. - Sterling

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Extended Stay America - Washington, D.C. - Sterling
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100 Reviews from our TripAdvisor Community

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Showing 99: English reviews
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A TripAdvisor Member
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4 reviews
Reviewed 3 weeks ago via mobile

Worst experience ever! Went to check in and the front desk rep didn't know how to use the computer, tried to charge me more money than what my reservation was for. Then proceeded to turn around and not speak to me. I walked out! Make it so bad....I was charged for 2 days and NEVER checked in. Had to contact...

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Reviewed 8 March 2017 via mobile

I travel here every week very great environment! front desk help is wonderful Thanks Bernard and Megan very clean rooms with restaurants within walking distance gas station are very close as well.....

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Thank Jerrold C
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our staff and property. The staff and I would love to provide you with another comfortable stay in the future. Thank you again for your kind words and let us know if we can anything else to make even better stay...

Reviewed 17 December 2016

It has been a great experience although I've been very busy going to places trying to get things done. There are ton of chain restaurants and good people serving any customers that walk into their vicinity.

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Thank shajahan m
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Thank you for taking the time to share your experience with us. Your comments are much appreciated. It is great to read that our location was beneficial. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Reviewed 12 December 2016 via mobile

I have stayed at many extended stays before and this is by far my favorite. Megan at the front desk is very helpful and friendly. Stayed at the Chantilly location and this one is definitely better. I would recommend to others.

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Thank christian c
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your stay with us and our staff was able to provide you great customer service as our goal is to provide a comfortable home away home experience to each of our guest . Thank you again for your kind...

Reviewed 18 October 2016 via mobile

I checked into my room, it was HOT, SMELLED BAD AND WAS BEYOND DIRTY. The TV base was broken and tilting forward and hanging down. I immediately went down and told the front desk manager she said, "Ugg, sorry, that's room #, I know, Im sorry I shouldn't have put you in that room. (So she knew about the room)....

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Thank Diane S
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept my apologies on your experience. To ensure that a situation like yours doesn't happen again, my team is will be performing deep cleaning, shampooing the carpet, and our focus will be public area cleaning. I am grateful for the feedback you provided...

Johnstown, Pennsylvania
Reviewed 16 August 2016

The staff at this Extended Stay was friendly, professional, and willing to help out with anything I needed during my stay. The room was clean, comfortable, and orderly. I highly recommend anyone needing an economically priced room in the DC/Dulles area to try this hotel.

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1Thank debartom
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

We appreciate your kind comments. It is satisfying to read how professional and attentive your staff was during your stay, and how you favored the conditions of your room. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Wilkesboro, North Carolina
Reviewed 5 August 2016 via mobile

I gently do not stay at extended stay but it was the only place available in the area they clean rooms and well stocked but there's no ice machine and no made service but that's what you get when you stay in extended stay so if you're going to be there awhile and the lack of amenities work for you...

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Thank Mitch D
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know that your room was clean and my staff was helpful to you. We are sorry for we did not have the amenities you were looking for. Thank you again for your kind words. The staff and I would love to provide...

Fayetteville, North Carolina
Reviewed 11 July 2016

When we checked went to the room, it smelled bad. It was as though the room had not been opened for a weeks and it smelled very musky and mildewy. I went and bought air fresheners. We also found trash under both of the beds. Trash under the beds are unacceptable. The carpet in our room looked as though food...

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1Thank welove2travel99143
Reviewed 29 June 2016 via mobile

Stayed here with my boyfriend, and we had a great time. Nice location, within minutes of the Dulles mall and right on route 7. Everyone working there is also very nice and helpful. You don't get daily housekeeping but you can get clean sheets and towels any time of day. They have pots and utensils you just have to ask...

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1Thank Sarah M
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

We are glad to read that your stay with us was a great one. I'm glad you enjoyed our hospitality as well as our convenient location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 28 June 2016

Run away from this place as soon as you can. I checked in here with my 13 year old son for the night, and am happy we got out of here before getting infected with a disease, or worse! When we opened the door to the room, it was musty, hot and smelled of male cat spray! To make things...

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Thank Shannon M
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you a bad experience and your room was not clean. Just to make sure this doesn't happened again me and my team will me inspecting each single room before checking guest in. For this particular incident, our staff is having a meeting to address the...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Washington, D.C. - Sterling

Address: 46001 Waterview Plz, Sterling, VA 20166-6559
Region: United States > Virginia > Loudoun County > Sterling
Price Range: $116 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Sterling 2.5*
Number of rooms: 101
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Also Known As:
Extended Stay Sterling
Sterling Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Washington, D.C. - Sterling staff and other travellers.
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Homer, Alaska

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Questions? Get answers from Extended Stay America - Washington, D.C. - Sterling staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“sometimes it's hard to sleep when it's sunny outside”
44shajahanm, 17 Dec 2016 | Read review
“Don not stay here, that is the best room advice I can give.”
shannonc85, 28 Jun 2016 | Read review
“Corner room towards restaurant side is really nice”
Z4686PHjoseb, 4 Mar 2016 | Read review
“Get the corner room as it has two windows and gives a better view of the surroundings.”
37asadm, 15 Oct 2015 | Read review
“Corner rooms have better view”
J5254ZPjohnb, 13 Oct 2015 | Read review
5 of 5