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Candlewood Suites Hotel Sterling

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Candlewood Suites Hotel Sterling
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221 Reviews from our TripAdvisor Community

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Showing 216: English reviews
Pennsylvania
Reviewed 9 February 2017 via mobile

Room is nice with the hotel upgrading everything. Location is convenient with all the restaurants around the area and work place is only 2 miles away. Elaine especially helps me all the time whenever I need something especially with my internet connections. She is simply the best. Love this hotel!

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Helpful?
Thank Brian3CDrilling
SterlingHotelMgr1, Front Office Manager at Candlewood Suites Hotel Sterling, responded to this review

Dear Brian3CDrilling, Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you and your whole team are enjoying your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. Sincerely, Candlewood Suite Washington Dulles Sterling...

New Haven, Connecticut
Reviewed 8 February 2017

Good atmosphere for a quiet hotel. Cosy, clean and comfortable. Beautiful rooms and newly renovated. Huge parking around the hotel and lots of restaurants near by. Elaine goes beyond and above her job showing us how the Candlewood Cupboard works, brought us the luggage carts and even offered us drinks since we drove all the way from CT, she couldn't...

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Helpful?
Thank virnston1961
SterlingHotelMgr1, Front Office Manager at Candlewood Suites Hotel Sterling, responded to this review

Dear Virnston1961, Thank you for your response. We are pleased to hear that Elaine helped you during your stay. She is amazing at what she does. We look forward to providing you with your lodging needs again in the future, and thank you for your business. Sincerely, The Candlewood Suites Sterling Hotel Team.

Reviewed 7 February 2017

Stay was fantastic the moment I walked through the door. Was straight away impressed by how friendly Elaine especially and all of the other staff was. Rooms were vary clean and well kept and had a vary enjoyable stay.

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Helpful?
Thank Joseph P
SterlingHotelMgr1, Front Office Manager at Candlewood Suites Hotel Sterling, responded to this review

Dear Joseph P, Thank you for staying with us. Elaine is a super star at the front desk. She is sweet and friendly whenever she's at work and in front of the guests. We are happy to hear you enjoyed staying at our hotel. We hope to see you again! Sincerely, Candlewood Suites Sterling Team

Reviewed 6 February 2017 via mobile

Out of town worker, and i love to stay here. Elaine makes it awesome and as comfortable as being home. Shes always pleasant, and smiing, i drive past other places just to stay here. Food is vlose by and the rooms are great as well

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Helpful?
Thank Chad S
SterlingHotelMgr1, Front Office Manager at Candlewood Suites Hotel Sterling, responded to this review

Dear Chad S, Thank you so much for your review of our hotel. I am pleased to hear you are enjoying your stay with us. Elaine is truly one of a kind employee. She makes sure that our guests are happy and well taking care of. I hope you are enjoying your hot cocoa? Please feel free to make any...

Hampton, Virginia
Reviewed 6 February 2017

Upon arriving in the evening, I was pleasantly greeted by Reggy and Pen, who promptly checked me in. They were quite accommodating during my brief stay. The room was very comfortable and included a furnished kitchenette for use. The hotel was in a convenient location for me and had ample parking. Reggy was there to promptly assist me when my...

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Helpful?
Thank 757TLM
SterlingHotelMgr1, Front Office Manager at Candlewood Suites Hotel Sterling, responded to this review

Dear 757TLM, We truly appreciate your positive review! Reggy and Pen are both great employees to the Candlewood Suites team and continuously demonstrate great customer service. We are glad to hear that you enjoyed our newly renovated room and looking forward to seeing you on your next visit. Sincerely, The Candlewood Suites Sterling Hotel Team.

Reviewed 4 February 2017

All the rooms have just been remodeled. Almost all the restaurants and stores are within walking and/or driving distance. Elaine checked me in and by far has been the BEST!!!! Always concerned and asking about my day or if needed anything (I stayed here for 6 months). She is a sweetheart. Stay at this hotel, you will not be disappointed!!!!!!...

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Helpful?
Thank Philip A
SterlingHotelMgr1, Front Office Manager at Candlewood Suites Hotel Sterling, responded to this review

Dear Philip A, Thank you so much for your review of our hotel. A positive guest experience is something our staff takes great pride in, so we value your feedback. Elaine is truly an amazing employee and an asset to our company! We are grateful to have you in our hotel and thankful for being such a loyal guest from...

Reviewed 3 February 2017

Nice place with all the amenities required for daily life , fitness, nice support from the people in the front desk. To mention about Elaine, the support provided was awesome who guided me to all the needs and the information. Thanks to her.

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Helpful?
Thank Vinodh R
SterlingHotelMgr1, Front Office Manager at Candlewood Suites Hotel Sterling, responded to this review

Dear Vinodh R, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We are grateful to have you in our hotel and thankful for being such a loyal guest. We are also very fortunate to...

Reviewed 30 January 2017

Room was great and remolded. Close to most restaurants and venues for sight seeing. Elaine checked me in and was very helpful as if I had never stayed here before. Very sweet!! I definitely recommend staying at this hotel!!

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Helpful?
Thank John W
SterlingHotelMgr1, Front Office Manager at Candlewood Suites Hotel Sterling, responded to this review

Thank you so much for this excellent review of our hotel. It brings us great pleasure to receive such wonderful reviews from our valued guests. We hope to see you again soon.

Reviewed 27 January 2017 via mobile

Fantastic place to stay..the staff is always there when needed...Elaine is on the top of the list for great customer service..it's a home away from home feeling walking in the front doors...rooms are very nice and well maintained and the new carpet is an a+...would highly recommend candlewood to anyone traveling...

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Helpful?
Thank Pat K
SterlingHotelMgr1, Front Office Manager at Candlewood Suites Hotel Sterling, responded to this review

Thank you so much for taking the time to write us this amazing review. We are very happy you had the chance to try out our newly renovated carpet and hardwood floors. we value your feedback. We hope you will visit us again soon.

Sterling, Virginia
Reviewed 24 January 2017

My stay at this hotel has been a very good one. The desk staff are friendly and will do anything in their power to make your stay as great as possible. Elaine was especially helpful when I mentioned that there was no hot cocoa. This being winter I like drinking hot cocoa. She went out of her way to go...

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Helpful?
Thank djakavey
SterlingHotelMgr1, Front Office Manager at Candlewood Suites Hotel Sterling, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Excellent customer service is our goal, and it makes our team very happy every time we receive reviews like yours. I will make sure our team reads this review. We hope you see you again soon!

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
An All-Suite Hotel with Full Kitchens, ample free parking, and Candlewood Values abound. ... more   less 

Additional Information about Candlewood Suites Hotel Sterling

Address: 45520 Severn Way, Sterling, VA 20166-8942
Region: United States > Virginia > Loudoun County > Sterling
Price Range: $119 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Hotel Sterling 2.5*
Number of rooms: 121
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Also Known As:
Candlewood Suites Sterling
Candlewood Sterling
Sterling Candlewood Suites
Hotel Style:
#5 Business Hotel in Sterling
#11 Family Hotel in Sterling
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Hotel Sterling staff and other travellers.
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San Francisco, CA
over a year ago
Paris, France
over a year ago

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Questions? Get answers from Candlewood Suites Hotel Sterling staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Abraham at the front desk is very professional and helpful. A great experience.”
edjcaldera, 5 Mar 2017 | Read review
“I was in Room 418...the shower had excellent water pressure which I like.”
Billgotoutofjail, 22 Feb 2017 | Read review
“Close to Dulles and other places”
G1887VIjohnw, 29 Jan 2017 | Read review
“Any room is good”
cristofert2017, 11 Jan 2017 | Read review
“Away from the elevator for quiet rooms”
willybill4, 16 Dec 2016 | Read review
5 of 5