Holiday Inn VA Beach-Oceanside (21st St), an IHG Hotel
2101 Atlantic Ave, Virginia Beach, VA 23451-3346
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About
#19 of 116 hotels in Virginia Beach
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Welcome to the Holiday Inn Oceanside hotel in the heart of the Virginia Beach Resort District, a hotel especially designed to make your Virginia Beach vacation fun, comfortable and convenient. At the Holiday Inn Oceanside hotel, Virginia Beach, VA, all of our 150 rooms offer a beautiful oceanfront view of the coast and boardwalk with a large private balcony, refrigerator, coffee maker, free wireless high-speed Internet access, pay-per-view movies and HBO. Our guest rooms are perfect for family vacations, business travel or that special weekend getaway. We have an on-site restaurant - Hemingway’s & Bar Pilar for your enjoyment, and we have an oceanfront outdoor cafe for a relaxing meal overlooking the beach and the boardwalk. Kids 12 and under eat free. You are only seconds away from many of the main attractions that Virginia Beach Resort District has to offer such as the Virginia Aquarium and Marine Science Center, Farm Bureau Live and the Virginia Beach Convention Center.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Spa
Baggage storage
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private balcony
Room service
Microwave
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English
Location
92Great for walkers
Grade: 92 out of 100
64Restaurantswithin 0.5 km
19Attractionswithin 0.5 km
Contact
2101 Atlantic Ave, Virginia Beach, VA 23451-3346
Getting there
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725Reviews13Q+A100Room tips
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If you have never been to Virginia Beach, know that the resort area is at the end of a runway for a Naval Air Station. While they do not fly late at night, nor early in the morning, much of the rest of the time, the noise is deafening. That is not the fault of nor under control of this hotel and the rating does not reflect this. The beach in this area is wide, clean and beautiful. Good: WiFi is great. Can stream and do video conferencing. View / location is wonderful. TV is good. Great furniture with a pull out desk. Complementary coffee is excellent. So is the flavored water in the afternoon. There is a fan in the bathroom, missing from many hotels, which helps to clear out moisture. The indoor pool is very nice. Personnel are very nice and friendly. Bad: Kitchenette does not have any utensils, bowls, plates, cups, toaster. How can that be a kitchenette without any way to use it as a kitchen? Room 1100 sounds like there is a jackhammer going on upstairs (it’s not that loud and we could sleep through it). Might be the elevator motor. Balcony slider does not have a screen. Came into a room with multiple flies. Cannot sleep to the sounds of the ocean. Needs a light on the balcony. No hand towels. No bath mat. Bathroom floor had trash on it. WiFi is somehow stopped by the slider. Cannot do Internet on the balcony. WiFi requires sign-in several times during our stay. Does not remember me. Noisiest refrigerator we have ever heard. Message light is flashing on the phone. Calling to pick up the message returns a busy signal. Only one of two elevators was working leading to delays (fixed on our third day). No place to put luggage. There should be two luggage fold up holders in the closet. Sofa is uninhabitable because of the ‘wind’ from the AC. Do any executives from IHG ever stay in these rooms? Please give the window cleaners a squeegee.…
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Date of stay: September 2022
Rooms
Cleanliness
Service
Room Tip: If you pay extra for a King room, do not take the top 3 floors because of the elevator noise.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Amy Zablan, General Manager at Holiday Inn VA Beach-Oceanside (21st St), an IHG Hotel
Responded 3 Oct 2022
Thanks for staying with us for your trip to Virginia Beach. We are thrilled you enjoyed the larger extended king. Our hotel doesn't have kitchenettes, however our extended king suites do have a larger refrigerator and microwave for your convenience. We appreciate you letting us know how our newly renovated rooms functioned for you, and are glad our hotel team extended great service to you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for Neptune festival. Hotel lost power for almost 24 hours and hotel was without electricity. Hotel was not very responsive. Terrible customer service during power outage. Asked about a discount and they said no. We have stayed here before. Won’t stay here again.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Amy Zablan, General Manager at Holiday Inn VA Beach-Oceanside (21st St), an IHG Hotel
Responded 3 Oct 2022
Hi Denise, We sincerely apologize that our hotel was impacted with weather from the recent Hurricane Ian. Unfortunately our hotel cannot discount a guest room for power loss due to weather , as the hotel and area were in a state of emergency for repercussions from a Hurricane. Our hotel did post notices at the front desk, elevator and in each guest room that power loss is possible during a severe storm , in an effort to inform guests of the possible implications of staying once a state of emergency has been declared for our area. We do hope to see you back , with better weather so you can enjoy a great time at the Virginia Beach Oceanfront.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Awesome customer service and staff. Very close to everything. Very nice room. Very clean. Can walk to everything around you. We’re down for Neptune festival, which was canceled because of Hurricane Ian.we still had an awesome weekend with the other couple we were with. We stay here every time we visit Virginia Beach Virginia.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Amy Zablan, General Manager at Holiday Inn VA Beach-Oceanside (21st St), an IHG Hotel
Responded 3 Oct 2022
We love that enjoyed your stay, and were just as sorry to see severe weather and the cancellation of Neptune Festival. We hope to see you next year.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It would have been a five if I had not found hair in the bed and my family shower was not dirty. However, the staff was extremely accommodating and apologetic. They next day I believe my family was the housekeeping first room to clean. In fact, we were preparing to go on the boardwalk and she waited ( did not leave ) until they left the room to clean it. The Hemingway restaurant was good. The location of the hotel was excellent and the pictures I saw online did not due the hotel justice. The photos online gave me the impression that the hotel was dated and it was not at all. It had a modern decor. I would definitely stay here again.
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: There are only two elevators for this hotel so you may want to consider being on a lower floor so...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Amy Zablan, General Manager at Holiday Inn VA Beach-Oceanside (21st St), an IHG Hotel
Responded 30 Aug 2022
Thanks so much for staying with us for your stay. I'm glad that you were able to enjoy your stay, and our Hemingway's Restaurant. We have completed our renovation and I'm so glad you liked the new décor.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Visited the Holiday Inn Thursday, August 18th - Monday, August 22nd Pros • Friendly staff at check-in • Location on beach and close to restaurants • Toiletries sponsored by Dove • Renovated room • Free onsite parking w/ valet services • Microwave and mini fridge in room Cons • Room keys system was down. Was unable to access room without staff master key on the day of check-in • Below housekeeping standards. Housekeeper did not clean room during stay, only replaced towels on day 2 of 5. Contacted the front desk to have housekeeping come back and clean. When an a staff member arrived he only wiped down the shower glass and counter top. He never cleaned the shower, toilet, floor or refreshed the towels. When I approached him in the lobby he stated he was not “trained” in housekeeping • 12th Floor is the hottest room. Extremely warm hallway • 1 of 2 elevators out of service. A wait for the elevator took about 10 - 20 mins each time • Nails in ceiling drywall showing • AC unit leaking outside leaving a puddle of water on deck. • Makeup on pillowcase (housekeeping) Overall housekeeping really dropped the ball. I like to feel like I’m on vacation when I’m vacationing. Rooms should be cleaned, linens should be fresh and services should be met. This is unacceptable.…
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Amy Zablan, General Manager at Holiday Inn VA Beach-Oceanside (21st St), an IHG Hotel
Responded 26 Aug 2022
Thanks for staying with us. We apologize that your stay was less than perfect, and appreciate the feedback on how we can improve for future visits.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice very clean hotel. The ocean front from the balcony is beautiful. The hotel is on the broad walk , near to everything. I stayed only 1 night , wished to stay longer. The Virginia Beach water is murky but we knew it.
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Date of stay: August 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Amy Zablan, General Manager at Holiday Inn VA Beach-Oceanside (21st St), an IHG Hotel
Responded 26 Aug 2022
We are thrilled you enjoyed your visit and hope to see you back in he future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anthony (aka. Brian) made our late night check-in easy. Anthony had everything ready for us and even helped carry one of our bags up to save us an elevator trip. This small detail really made our check-in memorable. Thank you Anthony!
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Date of stay: July 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Amy Zablan, General Manager at Holiday Inn VA Beach-Oceanside (21st St), an IHG Hotel
Responded 26 Aug 2022
We are so happy that our team was able to help make check in easy for you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We just returned from a week long stay at the Holiday Inn on 21st street Virginia Beach. This hotel is centrally located in the middle of VB and all of the activity. This hotel has just recently been fully remodeled and all of the rooms are updated. I enjoyed the fact that EVERY room has a balcony that faces the ocean. It was relaxing to wake up and go to bed with an amazing view. The hotel has a small lobby area, exit to the beach, small fitness center, indoor heated pool overlooking the beach and a restaurant serving breakfast, lunch and dinner. The room: I have zero complaints about the room, all the furniture, bedding, electronics, flooring and electronics have all been recently updated. In fact we were the first person to stay in our room since the remodel. There was a mini fridge and microwave also in every room. Our fridge did run on the warm side though. Bathroom had stand up shower and good hot water flow. Remodel may have been done quickly though because the shower doors both kept sliding open while in the shower. Mattresses were wonderful!! We were always able to reach a front desk staff and most were friendly. Parking can be tricky-there is a lot in front of the hotel but there isn’t always a spot so you may need to park across the street in HI adjacent lot. It is tight too if you have a larger vehicle it may be an issue. Elevator and stairs available. Hallways were not air conditioned at the time of our visit and there were three power outages. The front of the building overlooks the street/shops and restaurants. Very walkable to many attractions. I think this hotel is trying hard to improve and meet a good standard of customer service. A few cons I would like to note: Upon check in we got a notice saying “full daily housekeeping is up and running” I though well that’s cool!! First day we were asked by housekeeping if they could “skip your room today” sure I said and signed off on the sheet. Day two, three and four-our beds were made (with existing sheets), trash emptied and dirty towels (that I left on the floor) taken. None were replaced though. So when we returned to our room at night we had no towels…this happened three days in a row. Also no counters or bathroom fixtures were wiped. But it seemed like they were training a new housekeeping staff which I’m sure is challenging. My child left a very sentimental “favorite blanket” he has had since birth from a family member that has since passed at the hotel when we checked out. The blanket was like new and a good size-he was hysterical about losing it. I called the hotel multiple times since our visit asking if there is a lost and found or to speak with someone in house keeping but I never got a call back-sadly. Let’s talk food: hotel restaurant is over priced and mediocre at best. It is an excelled location thought and beautiful outdoor area and views. Such potential. Service not great and low food standards. Breakfast…so most IHG HI hotels have free continental breakfast. At this location it is only included if you have a certain rate. So at breakfast the servers immediately asks “do you have a breakfast voucher” which is really off putting for many guests. I am an elite gold guest and felt this was a poor business approach. Just include the free little buffet breakfast for everyone! Instead of making some guests pay $16-we we’re also told our first day because we were not part of that rate the kids would need to pay $10 for breakfast. But kids are supposed to eat free…by putting servers on and making them get guests drinks instead of guests getting their own drinks is a really poor system because then it makes people feel obligated to tip a server they never see again just for getting them that one free drink. It also makes the servers grouchy because they are only making $2-3 a table. Just a thought but make the breakfast Buffet included and put ONE server on to focus on the food only and one hostess to seat and bus tables. Everyone would be much happier. Being an elite member I had also requested a higher floor in a quieter area as were are light sleepers and our kids go to bed early. I understand on busier nights these requests can’t always be met. We got a lower floor right next to the staff room that slammed open and closed ALL night long and people were smoking in. The pool area was clean. There were rusted bolts sticking out of the door handles but I assume those will be upgraded soon. The person in charge of the pool might need a little help in the proper distribution of chemicals because they way it was done improperly created a film of chlorine and chemicals on top because it wasn’t distributed properly (see pictures). Gym is small but clean and great view of the beach. Hallways and lobby area all updated and clean. Overall this hotel is on its way to being successful. With the nicely appointed updated rooms and amazing views. Some wonderful front desk and maintenance night staff also.…
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: All rooms have ocean view-hallways do not have AC and rooms near linen closet or stuff room near...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Amy Zablan, General Manager at Holiday Inn VA Beach-Oceanside (21st St), an IHG Hotel
Responded 26 Aug 2022
Thanks so much for the detailed review , we really appreciate you taking the time to let us know about your experience. Detailed feedback helps our hotel continuously improve! We hope to see you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just stayed here and it was great. You can tell there is a focus on customer service. Everyone was helpful. I also ate at the restaurant both nights I was there and enjoyed that too! I would highly recommend staying at this hotel!
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Date of stay: June 2022Trip type: Travelled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Amy Zablan, General Manager at Holiday Inn VA Beach-Oceanside (21st St), an IHG Hotel
Responded 26 Aug 2022
We appreciate the kind words about the service you received, and love that you enjoyed our Hemingway's restaurant.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Horrible experience.. book the hotel in August of 2021 through hotels.com price was $616 for three nights which I chose the pay at the property option.. fast forward to June 22 and hotels.com tells me I still have a reservation.. show up at the hotel and they informed me that they tried to pre-authorize my card in September of 2021 which had been compromised and was denied they claim they tried to get a hold of me but I had no email no voicemail no nothing so I had no room because they had rebooked the room of mine.. I was angry and told them they needed to make this right so the manager called down the road to another oceanfront Holiday inn and they said yeah we have another room we're going to charge you $389 a night which was a significant amount more and I thought that they should honor myhotels.com fee.. they said no you have to take that up with hotels.com and I told them you had no right to charge my card because I had not chosen the pay immediately option from hotels.com well the manager got rude with me and said well there's nothing I can do you have to take it up with hotels.com.. so I called hotels.com and they called the property and told me that yeah they were allowed to do that and I told the hotel.com woman but one of them needed to make this right because both of them were pointing fingers at each other.. needless to say I had no place to stay.. and I will never ever ever in my life stay at another Holiday inn and especially not this one on the waterfront of Virginia Beach very very angry.. and I hope this hotel goes bankrupt.. shame on you this was a birthday present for my son that we would have an oceanfront hotel and we ended up having nowhere to stay and Holiday inn should have made this right they should have found a way to help us.. and they were selfish and just didn't care and shame on them! I would not let a dog stay there!…
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: Just book somewhere else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Amy Zablan, General Manager at Holiday Inn VA Beach-Oceanside (21st St), an IHG Hotel
Responded 8 Jun 2022
Hi Juslin, We are sorry to hear of your experience with your reservation made through a third party company, not the hotel directly. Using a third party booking agency significantly limits the ability and communication of the hotel to the guest, as all correspondence goes through you and the company you used to make the reservation. Our hotel requires a deposit made at the time of reservations on most weekends, and from Memorial Day - Labor Day, as outlined in the reservation process. Unfortunately if we are unable to collect the deposit, we do notify the booking company and cancel the reservation. As you noted, the hotel did follow policy as outlined and are always willing to assist guests by offering to help you to contact hotels.com or to reach out to another hotel, as we were sold out and did not have a room to check you into. We regret that our best efforts weren't enough to assist you, and we wish you safe travels. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$158 - US$311 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn virginia beach - oceanside (21st) hotel virginia beach, virginia beach holiday inn
FORMERLY KNOWN AS
Holiday Inn Oceanside Virginia Beach
LOCATION
United StatesVirginiaVirginia BeachNortheast Virginia Beach
NUMBER OF ROOMS
149
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Claim Your ListingHOLIDAY INN VA BEACH-OCEANSIDE (21ST ST), AN IHG HOTEL: UPDATED 2022 Reviews, Price Comparison and 693 Photos (Virginia Beach) - Tripadvisor
Frequently Asked Questions about Holiday Inn VA Beach-Oceanside (21st St), an IHG Hotel
Which popular attractions are close to Holiday Inn VA Beach-Oceanside (21st St), an IHG Hotel?
Nearby attractions include Virginia Beach Boardwalk (0.06 km), Virginia Beach (0.4 km), and Virginia Beach Surf & Rescue Museum (0.3 km).
What are some of the property amenities at Holiday Inn VA Beach-Oceanside (21st St), an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn VA Beach-Oceanside (21st St), an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn VA Beach-Oceanside (21st St), an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn VA Beach-Oceanside (21st St), an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn VA Beach-Oceanside (21st St), an IHG Hotel?
Conveniently located restaurants include Repeal Bourbons and Burgers, Tautog's Restaurant, and Doc Taylor's Restaurant.
Are there opportunities to exercise at Holiday Inn VA Beach-Oceanside (21st St), an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Holiday Inn VA Beach-Oceanside (21st St), an IHG Hotel located near the city centre?
Yes, it is 0.4 km away from the centre of Virginia Beach.
Are any cleaning services offered at Holiday Inn VA Beach-Oceanside (21st St), an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn VA Beach-Oceanside (21st St), an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Holiday Inn VA Beach-Oceanside (21st St), an IHG Hotel?
Many travellers enjoy visiting Edgar Cayce's A.R.E. Association for Research and Enlightenment (5.0 km) and Virginia Beach Law Enforcement Memorial (1.6 km).