The resort is an older model and has no separate shower. Having said that, the staff are really friendly and helpful and the location is fantastic on the beach and boardwalk. The door to our balcony from the bedroom was in need of replacement. The biggest issue was the resort daily fee for amenities which we didn't use. Also. we checked out early due to other plans and have yet to receive a refund of the daily fees for the days after we left.
The room was spacious & clean. The hallways & elevators were also extremely well maintained & clean. I didn't visit the pool area, but the boys were impressed. The staff was friendly, polite, & accommodating. I would stay here again in half a heartbeat!
Very comfortable and clean room, beautiful boardwalk access on first floor. All appliances worked and bathroom was clean and stocked. I was greeted warmly by staff as checked in and out of the hotel..
Everything was nice, and fairly tidy. My one complaint was things like the bath tub is kinda old, so it had its “battle scars”. There were two liners on the bottom of it, and I don’t wanna know what was underneath, but I just personally don’t like those liners for that reason… Could have been perfectly clean under them, and just some dirt under the edge. And it’s a weird room layout… The toilet is in its own room with a door but the tub and sink are not. In other words you can see the tub from the bed and there is only a shower curtain to block it off. Something to think about with families. But other wise, I can’t complain.
All of it was fabulous. Clean, private, friendly staff, helpful. Construction is happening right now but did not disturb our winter stay on the beach. Beds are smaller than normal for two people but we made it work and they were comfy and clean. Love having separate space for hang out and sleep. Weird that door access is to bedroom first but it worked also. We will be back for sure! Breakfast spot across street was great!
Dreadful noise all afternoon, evening and upto 1am. No response from the front desk at 10pm and when I complained in the AM the front desk agent just looked at me and made no comment, not even an apology.
We did not anticipate all the extra charges upon check in for the amenities and parking although the "heated" pool was cold and we were not able to use it and the parking garage was under construction.
The entire stay was great except for the parking and it was terrible. I know they are doing renovations to the parking deck but it was difficult to find a place to park. I do not want to have to spend time finding a place to park after before out all day.
I was totally satisfied with my stay. Staff was awesome and made me and my family very welcome. I loved being able to meet my daughters and niece and feel as though we were right at home. My only regret is that I didn't stay longer. I am looking forward to coming again soon hopefully. Nothing like enjoying the oceanfront view at Christmas.
We were hesitant to book our vacation at this resort after reading some of the reviews but decided to take the chance anyways and we couldn't be happier! The hotel was extremely clean and comfortable. The location was excellent and our balcony faced the ocean so we could watch the dolphins in the morning. There were five us and the room slept us all comfortably. The bathroom was tiny but manageable, and the parking lot was EXTREMELY tight. We have a large SUV and it was difficult to navigate, though we did so without getting stuck. Overall, the room and amenities were on par and the location was perfect. The staff we came into contact with was very kind and helpful and the price we paid was unbeatable! We would definitely rebook when visiting the area again.