Holiday Inn Virginia Beach - Norfolk, an IHG Hotel
5655 Greenwich Rd, Virginia Beach, VA 23462
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About
#54 of 116 hotels in Virginia Beach
Location
Cleanliness
Service
Value
Choose our Hotel's Central Location when you visit Virginia Beach When planning a trip to the Virginia Beach - Norfolk area, the Holiday Inn® Virginia Beach Norfolk hotel offers an upscale experience & a central location. Our hotel's guests in Virginia Beach are 12 miles from the beaches of Virginia, five miles from Norfolk International Airport & downtown Norfolk, VA. Our hotel's guests can shop in Virginia Beach Town Center, see a free outdoor concert or catch a performance at the Sandler Center. Topgolf Virginia Beach, Princess Anne Athletic Complex, Hampton Roads Soccer Complex & US Field Hockey Center are nearby. Heading to the area for government travel? Naval Station Norfolk, Little Creek Amphibious Naval Base, Fort Story & NAS Oceana are nearby. Corporate guests like being near Interstate Corporate Center, Sentara Leigh & Norfolk International Airport. Our hotel's complimentary airport shuttle is available from 5am to midnight daily.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Free airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Restaurant
Breakfast buffet
Special diet menus
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, Spanish
Location
45Car recommended
Grade: 45 out of 100
23Restaurantswithin 1 km
2Attractionswithin 1 km
5655 Greenwich Rd, Virginia Beach, VA 23462
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584Reviews10Q+A98Room tips
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The hotel is tired and dated. Our first room was gross. Worn out, dirty carpet. Dresser draws that were stuck open. The air conditioner smelled musty. To top it off, the shower didn’t work. The hotel moved us to another room and the toilet was running on in that room. They fixed that. The ceiling in the bathroom looked like it was going to collapse and there was mold on the shower curtain. I would not stay here again.
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Carrie Rodriguez-Nadal, Guest Services / Front Office at Holiday Inn Virginia Beach - Norfolk, an IHG Hotel
Responded 1 week ago
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We do have some condition issues and are planning a full renovation in the future to address these.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Let me start by saying, I truly wish the appearance of the hotel matched the service that we received from the front desk staff. A special thank you to Maria Brunner for being prompt and efficient in setting up the room block for us. From start to finish, I received great customer service especially from the young lady that checked us in as well as the gentleman with the locs that checked me out (I did not get their names). The staff answered questions and provided information on dining in the area. The lobby area looks nice with exception of some light fixtures that are broken and some that have black electrical tape around them. Now for the rest of our stay - the rooms are my number one complaint. The view was absolutely horrible, overlooking the eyesore of a swimming pool. They DO NOT look at all like the pictures posted online, there was a musty odor and they are not at all appealing. The furniture in our rooms was old and very worn. There was a huge hole behind the toilet with mildew and or rust around it. Counter tops are stained, the floor is in desperate need of update. The carpet looks disgusting and some parts are ripped. The shower was nasty, mildew all around the exterior, tiles looked unclean and dingy. We chose not to use it and instead washed up in the sink. As previously mentioned, the pool was closed for the season, however it should have been properly cleaned and covered. Instead there is stagnant water on one side that I believe is the hot tub, littered with trash and gives the appearance of sewer water with a dark green/brown color. I received multiple complaints from members of my group to include: no ice availability, bad odor in the room, no blanket coverings for the sofabed, dirty towels and stains on the comforter, as well as the appearance of their room. We decided to try out the onsite restaurant Ashley's, but wish that we would have went out to eat elsewhere. While the service again was great, the food left much to be desired. It took a long time, approximately an hour to get our food. My husband and I ordered burgers, they were dry and tough, you can tell they were not hand patted but frozen. The iced water and fries was the best thing about our meal. The issue with the room not being represented accurately is a dealbreaker for me. It is very dishonest on the part of management, corporate or whoever is in charge of the website. This is a clear case of false advertisement. Upon checking out, I expressed my disappointment to the gentleman with the locs, he said that he understood my concerns and apologized. He also explained that the hotel is experiencing a renovation and the pictures online represent what the guest rooms WILL look like. With that being said, the website should state that there is a renovation taking place so that guests do not book with an unrealistic expectation of their guest room. I felt the need to apologize to my group, since I was the organizer of the room block, although I have zero control over the experience that we had with your hotel. Let me also point out that I have stayed in other IHG properties and never had this issue, this was the worse. I do not recommend this hotel or the restaurant.…
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Carrie Rodriguez-Nadal, Guest Services / Front Office at Holiday Inn Virginia Beach - Norfolk, an IHG Hotel
Responded 15 Apr 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We do have some condition issues and are planning a full renovation in the future to address these. We hope that you will give us the opportunity to serve you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms aren’t the cleanest. Our room was never cleaned the second day we were there. Also, no water! Had to go to Hilton next door to buy water!!! Had to pay for a cup of coffee in the morning. No free buffet!
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Date of stay: March 2023
Value
Location
Service
Room Tip: Be prepared to pay more than double for Saturday night.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Carrie Rodriguez-Nadal, Guest Services / Front Office at Holiday Inn Virginia Beach - Norfolk, an IHG Hotel
Responded 23 Mar 2023
Thank you for your valued feedback. I apologize our Market was out of water. there is cooler with ice water in our lobby available 24/7 for our guests as well as vending machines on each floor We do also stock each room with a complimentary coffee machine and supplies for those who do not wish to purchase from the full service restaurant We appreciate you and hope you will give us a chance to provide you with an amazing stay on your next visit to the area
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Holiday Inn markets itself as an upper tier family hotel. This part of the chain is not family friendly. There were two electrical plugs in room #521. One beside the small round pedestal table and one directly across from it between the bed and the window. The table could not have two kids/teens sitting at it unless they can share very well. There was only one end table in the room so I had to use a chair for an end table to place my book and my water on beside the bed. Or I could walk around the bed to use the end table that was between the two beds and my wife was using. If you hare a family of 4 you will notice that there is only the end table in the center so your kids will not be able to game until they fall asleep, or the video games will be on the floor. There are insufficient plugs and flat surfaces in the main room. The bathroom had the plug in the wall opposite from the door way, above and near the toilet. So if you need to use the port for an electric razor or a curling iron you will get in the way of someone using the bathroom or washing their hands. The towels are by the plug-in. In order to stop light from leaking into the room, we had to uude the pants hanger and clip the shades together. They hotel staff does not stay on top of cleanliness or maintenance. On Saturday I reported that there was a broken car window in the overflow lot. The glass was still there Sunday Morning even though our group filled the parking lot on Saturday. Saturday morning there was litter left all over the 3rd floor balcony. They finally got a trash can up there later in the day. Sunday it appears that the restaurant in the hotel did not do the hotel any favors. They piled their garbage on the pool deck in plain sight by the conference rooms that we were using. There is only one stall in the men's room by ballroom F. One of the 4 toilet paper dispensers was broken and the support railing pulled out a quarter inch from the wall.…
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Date of stay: January 2023Trip type: Travelled on business
Value
Service
Room Tip: 3rd floor rooms have easy stair access by the front door.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Carrie Rodriguez-Nadal, Guest Services / Front Office at Holiday Inn Virginia Beach - Norfolk, an IHG Hotel
Responded 21 Jan 2023
Dear Brad H, Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We do have some condition issues and are planning a full renovation in the future to address these. We have also had a management change in to remedy these issues as well. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 757-499-4400 or crodriguez@hiexeccenter.com.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alexis B wrote a review Oct 2022
Ibrahim is the best and deserves a raise for sure ! He will do anything to make your stay the best . Love this hotel , thank you everybody who helped me with my stay I appreciate it. The hotel is great and there’s great food as well!
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Date of stay: October 2022Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Carrie Rodriguez-Nadal, Guest Services / Front Office at Holiday Inn Virginia Beach - Norfolk, an IHG Hotel
Responded 22 Oct 2022
Thank you!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Don’t get misled by the look from the outside. This hotel has better days and the service lacks from A-Z. They do housekeeping service ONLY on demand. In fact housekeeping does not exist. All they do is changing towels and empty your bin. If you are lucky, they make your bed too. Stain in the hallways. Rooms smell, due to lack of air circulation. Room windows are sealed and no fresh air coming from the outside. A healthy sleep and rest period is impossible due to the constant traffic noise of the nearby interstate. Bottom line, we will never book this hotel again and advise you to avoid it too. There are much better places for the same rates.
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Date of stay: October 2022Trip type: Travelled on business
Room Tip: One helpful tip. Choose an other hotel and spare you a disappointment.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Carrie Rodriguez-Nadal, Guest Services / Front Office at Holiday Inn Virginia Beach - Norfolk, an IHG Hotel
Responded 22 Oct 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We do have some condition issues and are planning a full renovation in the future to address these. We hope that you will give us the opportunity to serve you again in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel needs updating badly. The room is large and spacious, but it is dingy and not super clean. Most hotels offer free breakfast (even other Holiday Inns), but this one doesn't. The sink is stopped up often, and the floors are sticky at times. Most of the staff is not attentive, but there is one guy who is very personable and nice. Parking gets full often due to many construction workers staying here. I have stayed here many times due to work, but I prefer another hotel due to these issues.
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Date of stay: October 2022Trip type: Travelled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Carrie Rodriguez-Nadal, Guest Services / Front Office at Holiday Inn Virginia Beach - Norfolk, an IHG Hotel
Responded 22 Oct 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We do have some condition issues and are planning a full renovation in the future to address these. We hope that you will give us the opportunity to serve you again in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Difficult to book conference venue it almost seemed as if they didn't want the business. 2 week training conference with 3 people staying at the hotel. General appearance of both the hotel and the staff attitude could be summed up at dingy, tired and lackadaisical! House keeping is largely non-existent (on demand) and the hallways are daily clogged with the garbage from the extended stay guests. Laundry rooms are filthy and 1 of 6 machine was working during our stay, except for 3 of the 14 days where the laundry room was closed for repairs . The restaurant attached to the hotel couldn't figure out their opening hours, their menu or their staffing priorities. The final straw was having to wait 45 mins after the posted opening hour to have breakfast. The management staff response to these concerns was to identify themselves as front desk staff, not responsible for the restaurant and apparently unconcerned about hotel services (or lack thereof) for the hotel guests. I would not recommend this Hotel for overnight stays, family visits or business/professional venues. I have recommended to my employer that this particular hotel be taken off our standing list of venues in the Virginia Beach area. …
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Carrie Rodriguez-Nadal, Guest Services / Front Office at Holiday Inn Virginia Beach - Norfolk, an IHG Hotel
Responded 13 Oct 2022
Dear fbuces2014, Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Please know that your feedback is extremely valuable to us. We do have some condition issues and are planning a full renovation in the future to address these. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 757-499-4400 or crodriguez@hiexeccenter.com.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Your staff is fantastic, Marie went way out of her way to accommodate me and help me. I am handicapped and she got me a wheelchair to get me around. She made arrangements for me to move to a closer room for our reunion. Do not, and let me repeat that, do not lose this young lady. She is a asset to your hotel
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Date of stay: October 2022Trip type: Travelled solo
Room Tip: Food was awesome and good
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Carrie Rodriguez-Nadal, Guest Services / Front Office at Holiday Inn Virginia Beach - Norfolk, an IHG Hotel
Responded 8 Oct 2022
Thank you SO much for the wonderful review! Miss Maria is Most Fantastic! We hope to see you again
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been staying at the holiday inn for the last 4 days, for this convention and i just had to take some time to speak on hanna and sarai from ashleys restaurant! they are great leaders !! very friendly and awesome personality! def enjoyed the hospitality! they should be very proud !
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Carrie Rodriguez-Nadal, Guest Services / Front Office at Holiday Inn Virginia Beach - Norfolk, an IHG Hotel
Responded 26 Sep 2022
Thank you SO much for the wonderful review! It is our pleasure to serve you, we look forward to hosting another stay for you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$122 - US$211 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn virginia beach - norfolk hotel virginia beach, virginia beach holiday inn
LOCATION
United StatesVirginiaVirginia Beach
NUMBER OF ROOMS
307
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Frequently Asked Questions about Holiday Inn Virginia Beach - Norfolk, an IHG Hotel
Which popular attractions are close to Holiday Inn Virginia Beach - Norfolk, an IHG Hotel?
Nearby attractions include Top Golf (0.9 km) and Countdown Escape Room Challenge Virginia Beach (0.5 km).
What are some of the property amenities at Holiday Inn Virginia Beach - Norfolk, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Holiday Inn Virginia Beach - Norfolk, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Holiday Inn Virginia Beach - Norfolk, an IHG Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Holiday Inn Virginia Beach - Norfolk, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Virginia Beach - Norfolk, an IHG Hotel?
Conveniently located restaurants include Kyushu's Sushi, Ashley's, and Ray's Pizza.
Are there opportunities to exercise at Holiday Inn Virginia Beach - Norfolk, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Holiday Inn Virginia Beach - Norfolk, an IHG Hotel have an airport shuttle?
Yes, Holiday Inn Virginia Beach - Norfolk, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Holiday Inn Virginia Beach - Norfolk, an IHG Hotel have airport transportation?
Yes, Holiday Inn Virginia Beach - Norfolk, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Virginia Beach - Norfolk, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Virginia Beach - Norfolk, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.