Crowne Plaza Virginia Beach Town Center, an IHG Hotel
4453 Bonney Road, Virginia Beach, VA 23462
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About
#44 of 116 hotels in Virginia Beach
Location
Cleanliness
Service
Value
We've Set the Bar for Hotels in Virginia BeachWhen you spend a day outside our hotel's facility in Virginia Beach, you'll encounter surfers and vacationing families in this summer retreat. But the area is also home to numerous thriving businesses and naval stations, making us a great hotel for corporate and government travelers.With free high-speed, wireless Internet access, 12,000 sq ft of event space and perks like a Crowne Meetings Director, the Crowne Plaza® Hotel Virginia Beach Towne Center is a lodging option perfect for business travelers. Our hotel's location is convenient if you have appointments at Towne Center, Resort Oceanfront,or any of our local naval stations.Planning an adventure is easy as there's so much to see and do in Virginia Beach. Lodging with us means you are just a half-mile from fantastic Towne Center shops and restaurants, eight miles from the Boardwalk, seven miles from downtown Norfolk and the Virginia Aquarium & Marine Science Center.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Banquet room
Meeting rooms
Spa
Baggage storage
Convenience store
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English
Location
52Somewhat walkable
Grade: 52 out of 100
21Restaurantswithin 1 km
6Attractionswithin 1 km
Contact
4453 Bonney Road, Virginia Beach, VA 23462
Getting there
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391Reviews10Q+A82Room tips
Reviews
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Wonderful location however this ol' girl is in desperate need of repair. We've come upon the Crown many times although it has been years; it's sad to see the her in such disrepair. The beds were satisfactory our first night. I believe we were just so fatigued; the nights to follow told another tale. The staff was very cheery, Jerry and Barry were most accommodating and suggested very tasteful locations for dining. These gentlemen did mention that a renovation is underway. Severely understaffed, the same young lady whom I witnessed scouring the commodes and carrying rubbish was also working with food and beverage in the cafe and at the "bar". The cafe is poorly ventilated and the air is quite stiff. She was pleasant, a little boisterous for our liking, pleasant enough I suppose. I just was not so comfortable receiving beverages from the same attendant who polishes toilets and removes the rubbage. I'm sure she does well, it is just in these times one can never be too cautious. The poor thing shouldn't be the face of this establishment or any establishment that is hospitality. Again, pleasant enough however not one that should be amongst the welcoming. As a retired CADC, I can easily recognize someone in recovery and do applaud her as well as the others for making healthier life choices. I also applaud management for offering them a position in which to work. She was also in visible pain which also made it a bit uncomfortable. The staff was often seen outside smoking and at times did reek of cigarette smoke. We did smell the occasional marijuana. That may have been from guests and I do know it in now legalized in the Commonwealth. However, not what one wants to see or smell while trying to dine. I did request to speak to management, to no avail, of our concerns. She chose not to acknowledge our concerns so I bring my thoughts here. The hot water was quite tricky to work in the lavatory, there was also visible mildew. The spigots were also a bit loose. We had to purchase our own cleaning supplies just to feel comfortable bathing and going barefoot in the bath. Not to mention white socks did not stay white. Again, Jerry or Barry, whomever, I don't recall, did state that their was a planned renovation for this beautiful structure. Those gentleman were the highlight of our stay. That southern gal "PJ"from Greensboro, North Carolina has our heart too. Just adorable. What a lovely spirit. Southern hospitality at its finest I do declare. Wonderful to see the inclusion of other "communities" represented. We most certainly look forward to the changes upon our next visit as we do adore the location. It all just deeply saddens me that it's gone so far downhill. Many many years ago we've attended military balls and retirements here and we do cherish our memories. It's a new age I suppose. Best wishes. …
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Repost
Helpful
Response from IHG Service, Other at Crowne Plaza Virginia Beach Town Center, an IHG Hotel
Responded 3 weeks ago
Dear JCMStargazer, Thank you for selecting our hotel while visiting Virginia Beach and for taking the time to provide feedback about your experience. Pleasure having you as our guest. I am truly sorry that you did not experience an exemplary stay due to our being understaffed and in need of a renovation. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your comments for the management to improve. In the midst of your experience, I am glad to know that the service of our staff and the location of our hotel was still appreciated. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My plans changed unexpectedly, needing a hotel for a night. I'd driven by this hotel many times wondering what it was like. The price was modest, within my budget, so I booked. Let me tell you, I have traveled & stayed in many hotels. Never have I stayed where consistently EVERY employee was polite, professional and went out of their way to make sure you were comfortable & all your needs were met!! I stayed a second night! "Kay" at the front desk went out of her way twice to assist me! "PJ" in the lounge had a kind word for everyone! Breakfast delivery to my room was timely, fresh & delivered with smile & a kind word! I can't compliment enough about the customer service at this hotel! I will definitely be back!
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
The hotel itself is a little older, but it's beautiful. It was clean and comfortable, and we had everything we needed for our 3 night stay! The breakfast from the restaurant (it was included with our room) was amazing! All of the staff was friendly and helpful, and Red and Aja go above and beyond in the dining room! Would definitely recommend this hotel!
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
My trip at The Crown was especially delightful this time because the twins were working. Barry was sweet enough to hook me up with extra spacious room on the top floor I felt like a princess and I am that they work so hard to accommodate your needs . Excellent job for this Hotel and the wait staff is superior.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My family was in town for the funeral of my sister. The Staff at this hotel was extremely accommodating to our needs. In the restaurant. Red was our waitress and Asia was the cook. I have eaten at many restaurants. I would rate the cooking and service as 5 star. Those at the front desk, Caylin, Barry and Garry also went out of their way to meet our needs. Michelle with special events opened the hotel to us making this necessary trip easier to bear. The hotel is getting ready to go through a renovation. When I go back to VA Beach to visit family. I will make it a point to go to the Crown Plaza for breakfast to enjoy the food and hospitality of Red and Asia
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Date of stay: November 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Tina C wrote a review Nov 2022
From checking in we had a delightful stay. The front desk Barry and Gary were so nice and attentive. Next day we had a lovely breakfast with our waitress Red! Definitely recommend this hotel and will stay again!
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Date of stay: November 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Our organization held our State session here and I just want to say that Bill and Red were absolutely amazing to us. From the first day to check out, they accommodated us in every way. If we come back in the future, we hope to see their faces
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Top customer service skills by Nicholas. Always with kindness and assistance. I had to call for handicap assistance issues and he was a pleasure, spoke to me with dignity Will stay here again just because of his willingness to help. Goes above and beyond. Huge asset in todays world.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I am somewhat picky about Customer Service and it takes a lot to completely impress me. Terri, at this Virginia Beach location, has completely exceeded my expectations for Customer Service. She has assisted me a couple of different times this week with 6 reservations at your hotel. Each time, I can feel her smile through the phone. She has made me feel like I am the most important customer, provided everything I needed, even asking questions regarding the Credit Card Authorization which were regarding making sure "I" was protected-something I have never had a hotel take the time to ask me. I am completely and utterly blown away by her customer service. Your hotel information is now saved in my contacts for ANY future travel for me personally or for our workers in your area. Thank you for having such an exceptional person on your staff, who goes up and beyond for her guests. You are blessed to have such an amazing asset on your staff!…
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Date of stay: September 2022Trip type: Travelled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I am an IHG Platinum Elite Member and made reservations at the Crown Plaza Virginia Beach for Tuesday, 13SEP22. The reservation was for a king room, on a low floor in a quiet area. We checked in later that evening to find out that they had given my room away and the only rooms remaining were those with two FULL SIZE beds on the HIGHEST floor (8th) and directly facing the interstate (NOISY trucks and motorcycles passing all night long). At check in, “Gary” on the front desk indicated he would gladly cancel my reservation if I didn't take the room but in doing so, I would lose all my points that I had used to make the reservation. Classic Catch-22. The 8th floor is designated as a "Quiet Floor" however guests in the adjacent room were up until 2am having a good time. At midnight, I called the front desk to request that they address this. The response was that they were busy and would get to it when they could. Nothing happened. I enjoy staying at IHG properties, but this was the second time I've had issues at a Crown Plaza property. Regretfully, never again will I stay at another.…
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Date of stay: September 2022
Value
Cleanliness
Service
Room Tip: Rooms away from the interstate should be quieter.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Other at Crowne Plaza Virginia Beach Town Center, an IHG Hotel
Responded 2 Oct 2022
Hi DishonoredVeteran, We appreciate you for choosing the Crowne Plaza Virginia Beach Town Center for your leisure stay. Providing an excellent level of hospitality and cleanliness is our topmost priority. I would like to offer our sincere apology for the issues you encountered during your stay with us. Your honest review is very important, and I will share this with our appropriate hotel team to take necessary action to prevent any issues from reoccurring in the future. I have sent you a private message to discuss this further. I hope we'll remain to be your dependable choice, as we promise to make your stay more memorable and exciting. Yours in hospitality, Melissa P Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$122 - US$224 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza hotel virginia beach -town virginia beach, crowne plaza virginia beach, virginia beach crowne plaza
LOCATION
United StatesVirginiaVirginia BeachNorthwest Virginia Beach
NUMBER OF ROOMS
149
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Claim Your ListingCROWNE PLAZA VIRGINIA BEACH TOWN CENTER, AN IHG HOTEL: UPDATED 2023 Reviews, Price Comparison and 400 Photos - Tripadvisor
Frequently Asked Questions about Crowne Plaza Virginia Beach Town Center, an IHG Hotel
Which popular attractions are close to Crowne Plaza Virginia Beach Town Center, an IHG Hotel?
Nearby attractions include Mount Trashmore Park (0.6 km), Sandler Center for the Performing Arts (1.1 km), and Escape Room Virginia Beach (0.7 km).
What are some of the property amenities at Crowne Plaza Virginia Beach Town Center, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Virginia Beach Town Center, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Virginia Beach Town Center, an IHG Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Crowne Plaza Virginia Beach Town Center, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Virginia Beach Town Center, an IHG Hotel?
Conveniently located restaurants include Mission Bbq, Ruth's Chris Steak House, and Yard House.
Are there opportunities to exercise at Crowne Plaza Virginia Beach Town Center, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Crowne Plaza Virginia Beach Town Center, an IHG Hotel have an airport shuttle?
Yes, Crowne Plaza Virginia Beach Town Center, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Virginia Beach Town Center, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Virginia Beach Town Center, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Crowne Plaza Virginia Beach Town Center, an IHG Hotel?
Many travellers enjoy visiting Thoroughgood House (6.7 km), Ferry Plantation House (3.2 km), and Francis Land House (4.5 km).