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The hotel staff are very professional and nice! The rooms are small and run down. We noted several areas in our room with peeling and chipping paint and no working heat. Although the signs clearly state there is no smoking some patrons chose to ignore...More
Ms. Trina Thomas made my stay at the Red Roof Inn a pleasant one. She has an outstanding staff from guest services and housekeeping. The hotel is well lighted and is in a very safe environment. I also like the location and price, very close...More
The lady at the the desk named Trina made my stay at the hotel great! Had a couple issue and everything she handled it for me no problem with a smile! They need more employees like her! I would stay here again!!
While staying at the Red Roof we encountered a few issues but with extreme help from Trina who worked at the front desk our stay ended up being much better than expected. She provided excellent customer service. She is the main reason that me and...More
I like staying in Red Roofs because they encourage bringing your pet. This hotel needs some Management involvement and possibly Red Roof Management. The Desk Clerk checking me in, was slower than molasses. I had to come back later in the evening (temperature was extremely...More
Thank Stan M
Response from RRI-93, General Manager at Red Roof Inn Virginia BeachResponded 1 January 2018
Dear Mr. Stan M.
Thank you for taking time out to write a review about your stay. First, I am truly sorry that your experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience that you feel you experienced. As you...More