I stay here often. I love the location at town center. It is close to all areas of Hampton roads so I usually will pick this over an ocean front hotel. I love that it is walkable to good coffee, good restaurants, shopping, and bars. The rooms are very out dated but the bed is comfortable and the bedding is clean. I usually will choose this even over the more modern Westin which is in the same location. The elevators and parking seem like a hassle at the Westin. The elevators at the garden inn are quick and I can usually find parking right outside which is great. During this trip I used alot of the amenities, like the guest laundry , the pool, and the hot tub. Everything was clean and nice. Staff is always accommodating. Deepka was very helpful on this trip. I had an issue with the toilet and maintenance arrived within 3 minutes.…
Our extended family rented 5 rooms for 2 nights to house our out-of-state relatives attending a family funeral. The rooms were all clean, quiet and comfortable. The best feature of the hotel however was the quality of service provided by their staff. Outstanding performance by everyone! We wanted to be able to gather in a common area after the funeral. They were so accommodating. They let us use a corner of the lobby. We are all very appreciative of their kindness and understanding. Special thanks to Carlos Clarke, Front Desk Mgr. who promptly corrected a billing error. He was able to correct a complicated error quickly and expertly. Kudos to him!
Customer service was great, from group booking to front desk staff. Everyone was friendly and very helpful. Rooms and amenities were what you would expect from a Hilton Garden Inn. Trickiest thing here is parking. They have limited space in their own lot, so unless you’re a Diamond member who happens to snag one of those key spots, you’re better off going straight to the upper floors of the parking garage across the street, which is free.
We needed a place to stay for a funeral and typically have liked other Hilton Garden Inns that we've stayed at. The staff were great and the location is awesome. Yet, the room was lackluster at best. The heat did not go above 69 degrees. Thankful, they were able to quickly provide a thick blanket. Then, there were stray hairs in the bathroom and bedcovers. Lastly, the pillows were awful. They provided no support.
I was disappointed in the hotel. The staff was nice and the lobby was nice. The hotel is surrounded by restaurants and shops which is very convenient. My issue is the room. The room had some sort of water damage in the ceiling that was not patched up. The peep hole was broken and some of the floor panels were damaged. The room was not as clean as it should have been.
My mom and I stay there was great, however there was a Saturday morning breakfast server who did not greet us or was she attentive. She was however extremely interested in the conversation she was having on her phone.
Such a really nice hotel. I love staying here. Within the walking distance across the street to go to the shopping mall. Also, you can have a lot of free car parking spot in this area. Staff members are friendly and nice. Also don’t forget to use the hot tub. They have the indoor swimming pool.
We have family in the area and have stayed before. Our recent stay did not disappoint! Check in was great! Our room/floor were quiet and clean. Check out was great! We were even able to catch up with some of the staff from the year prior.
Left a tablet in my room on checkout by accident. Manager called me that day and mailed it right back to me. No drama. That type of follow up and follow through matters, thanks! I’ll keep staying at these hassle free properties.
They cheated me out of over $184.00 because they said they could not cancel my reservation because booking.com had to do that. Booiking.com has no humans working there but the Hilton did. They did not try to help me and made me pay the entire amount. I was hoping they would grow some common sense and not allow the charge. No. I should have brought in a bunch of poor people on the streets and let them use the room that night. They are shameless.
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