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SpringHill Suites Virginia Beach Oceanfront

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SpringHill Suites Virginia Beach Oceanfront
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1,029 Reviews from our TripAdvisor Community

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Showing 1,021: English reviews
Annapolis, Maryland
Reviewed 1 week ago

We have been frequent contributors to Trip Advisor over the years, but we have never experienced services as deplorable as when we stayed at the Springhill Suites by Marriott in early November of 2016. The service was incompetent and dishonest, and conditions in one room were even dangerous. We are attaching to this write-up a photo of the broken railing...

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Helpful?
Thank Ghike1
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this review

Dear Ghike1, Thank you for taking the time to write your comments. I do apologize that your past stay with us had the issues you indicated. Safety is something that we take very serious and to let you know the railing has been fixed. Your comments will be shared with our team so that we can better serve our guests...

Fredericksburg, Virginia
Reviewed 1 week ago

The room was fine although there were a few things I would change like adding a chair in the bedroom area. The breakfast however left much to be desired. I guess I expected to much. Once you stay at an Embassy Suites for breakfast nothing else really compares. The location was fantastic and we were directly above the winter light...

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Helpful?
Thank Randy S
Raymond, Nebraska
Reviewed 7 December 2016

Location, location, location!! There's nothing better than falling asleep and waking up to the sound of the ocean slapping the beach. Ya, the room could've been cleaner as I did find someone else's socks under the table, but did I mention the view? The breakfast was your typical hot breakfast buffet, again, did I mention the view? The female front...

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Helpful?
2Thank JustAmyJo
Fairfax, Virginia
Reviewed 28 November 2016

This is a great property compared to all other OCEANFRONT properties and an upgrade from the other Marriott brands (Courtyard)-- sadly it is still 33 out of 108 hotels -- not a great ranking. Good parking -- strong and newer construction compared to others on the strip -- Nice airy - high ceiling well lit lobby which is maintained very...

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Helpful?
2Thank its-wat_it_is
SpringHillVBManager, Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this review

Thank you for taking the time to rate your stay with us. Please know that your comments have been addressed with our Housekeeping staff and the items you mentioned are being remedied. We will use your feedback to improve our service levels. We hope you will consider staying with us again in the future!

Salisbury, North Carolina
Reviewed 21 November 2016

Upon our arrival we were greeted by Keith at the front desk. He was extremely personable and very helpful. He asked if we needed help with our bags and gave us helpful information about dining in or great restaurants within walking distance. We arrived late in the day so it was wonderful to have room service our first night. Keith...

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Helpful?
4Thank Citygirl1127
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this review

Thank you for your review of our hotel and the kind words about our staff. We are glad that you had such an extraordinary stay with us while you were visiting the Virginia Beach area. We are lucky to have people on our team that give such great attention to our guests and provide the kind of service that we...

Roanoke, Virginia
Reviewed 16 November 2016

Good place to stay and good location. Staff was friendly just short staffed apparently room was nice and comfortable. Room did no get made a few times and a very unpleasant odor on the third floor that was not resolved.

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2Thank apa028
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this review

Thank you for taking the time to review our hotel. We hope that you enjoyed your time in Virginia Beach. We appreciate your feedback and have addressed the negatives with the staff for improvement. Again, thank you for your review and we hope we can better serve you in the future.

Philadelphia, Pennsylvania
Reviewed 8 November 2016

We had confirmed reservations on October 22 as one of a block of 10 rooms. We arrived cold and tired from the softball fields - only to be told our room was given away, Most of our group arrived on the 21st - I guess it confused whoever gave away our room even though the reservation made TWO MONTHS in...

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Helpful?
Thank eldridge5e4
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this review

Thank you for your recent review. We deeply regret the experience you had and offer our sincere apology. Please know that we have taken action to ensure this problem does not occur again at our hotel and thank you for the bringing the matter to our attention. We hope you will consider giving us another opportunity to serve your lodging...

Reviewed 26 October 2016 via mobile

We were on second floor, one bedroom suite with extended balcony early September. On the last night, I was up very early packing (abt 4am) and went into bathroom, flipped light on and roaches took off. They were entering through a hole under the sink (pictured). My family were still asleep, including a 14 month old baby and we'd apparently...

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3Thank ThatMaryGal
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this review

We regret that your stay was not up to your expectations. This is not typical of this hotel or what we strive to provide. We work hard to ensure that every guest has a great experience, but on occasion we miss the mark. This has been addressed with the staff in order to minimize such issues in the future. Again,...

Lutherville, Maryland
Reviewed 21 October 2016

My go to destination off season for Hampton Roads business travel and my first visit since April. This place is among the best. I received a great room upgrade to a larger suite. Room was clean, comfortable and spacious. Linens were fine. HVAC kept things comfortable as the Indian Summer temps around 85 warranted a cool down. Wifi? Perfect with...

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Helpful?
Thank CandyMan627
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this review

Thank you for your continued patronage year after year. It is guests like you that give us the motivation and the incentive to provide the best experience possible. We appreciate the feedback we can use for improvement. Thank you for your review and we can’t wait to see you next time!

Sussex, New Jersey
Reviewed 12 October 2016

This hotel is beautiful. Staff is very friendly. Hotel is clean. The views are very nice because all rooms have balconeys facing the ocean and boardwalk. Breakfast was very good. Can't say enough nice things about this hotel. Exercise room and pool are very nice.

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Helpful?
Thank DTremper
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this review

Thank you for your review of our hotel and the kind words about our staff. We are glad that you had such an extraordinary stay with us while you were visiting the Virginia Beach area. We are lucky to have people on our team that give such great attention to our guests and provide the kind of service that we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Relax at the SpringHill Suites Virginia Beach Oceanfront, where weekend jaunts, family vacations and even business trips put a smile on your face. Featuring all oceanfront suites with private balcony, microwave, mini-frig, 2 TVs, complimentary breakfast, free wireless internet, free local calls and complimentary parking. Enjoy our indoor pool and expansive outdoor pool plaza with cafe and fitness center. Our oceanfront hotel lets you unwind and cherish every moment. ... more   less 

Additional Information about SpringHill Suites Virginia Beach Oceanfront

Address: 901 Atlantic Ave, Virginia Beach, VA 23451-3529
Region: United States > Virginia > Virginia Beach
Price Range: $179 - $537 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Virginia Beach Oceanfront 3*
Number of rooms: 168
Reservation Options:
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Also Known As:
Springhill Suites Virginia Beach Oceanfront Hotel Virginia Beach
Virginia Beach Springhill Suites
Hotel Style:
#13 Green Hotel in Virginia Beach
#24 On the Beach Hotel in Virginia Beach
#31 Romantic Hotel in Virginia Beach
#31 Family Hotel in Virginia Beach
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Virginia Beach Oceanfront staff and other travellers.
9 questions
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Questions? Get answers from SpringHill Suites Virginia Beach Oceanfront staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“None to add”
  • Damaged railing 12th floor balcony
 of 5 bubbles Ghike1, 3 Jan 2017 | Read review
“The higher the better.”
 of 5 bubbles 587MartinS587, 3 Jan 2017 | Read review
“High floors have the best views!”
 of 5 bubbles Citygirl1127, 21 Nov 2016 | Read review
“All rooms have oceanfront balconies”
 of 5 bubbles DTremper, 11 Oct 2016 | Read review
“Prefer any room 3rd floor or above. Low floors have less privacy on the balconies.”
 of 5 bubbles melissae479, 20 Sep 2016 | Read review
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