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I would like to grade a 2.5 but it isn't available. The room was overall clean but smelled like air freshener covering up cigarette smoke. there were no non-smoking rooms available. The light inside the door didn't work. There was no shower curtain, although they...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Waynesboro - Rt. 340Responded 28 October 2017
Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is nice to know that...More
Stopped here for one night, got the military discount, but were glad it was only one night while on a road trip.
Good: comfy bed, powerful hot shower, cold AC, location, good breakfast, location close to Skyline Drive
Bad: pool was cold, jacuzzi cold and...More
Thank Laura L
Response from IHGService, Guest Relations Manager at Holiday Inn Express Waynesboro - Rt. 340Responded 17 October 2017
Thank you for taking time to share your feedback. I appreciate you choosing Holiday Inn Express. I am sorry to hear about the lack of ventilation in the bathroom and the jacuzzi. Although, we are pleased that breakfast and the room suited your...More
I admit my bias for Holiday Inn Express, but it is for good reason: they never seem to disappoint me. This property was no different: friendly and efficient check-in, clean and somewhat over-sized room, a wonderful hot/cold breakfast buffet well-attended by a friendly employee and...More
1 Thank Ryan.W
Response from Christopher B, Front Office Manager at Holiday Inn Express Waynesboro - Rt. 340Responded 22 November 2017
Thank you for taking the time to leave us your feedback. It's always refreshing for our staff to know our valued guest are very satisfied with our property. We hope to see you next time you are in the area.
I am giving this hotel a 2 because of their housekeeping service. The front desk would get a 4 from me if I could rate them separately. The hotel is small, not a lot to it. However it sits in a great location for shopping...More
1 Thank 832marye
Response from hiegmgr, General Manager at Holiday Inn Express Waynesboro - Rt. 340Responded 8 September 2017
Thank you very much for the feedback. I am sorry my housekeeping staff didn't live up to the service promise. I will share this feedback with them and encourage them to do better.
This is a nice relatively new clean, quiet, comfortable hotel with a very competent night-time person (Sandy) at the registration desk. What could have been a very positive stay was marred by the fact that the elevator was down when I arrived, there was no...More
1 Thank Laurentcroissant
Response from hiegmgr, General Manager at Holiday Inn Express Waynesboro - Rt. 340Responded 30 August 2017
Thank you very much for the feedback but I am very sorry for your experience at our hotel. The elevator had a malfunction that we were able to get fixed as soon as the mechanic was able to fix it. The sausage on the breakfast...More