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Embassy Suites by Hilton Williamsburg

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Embassy Suites by Hilton Williamsburg
Embassy Suites by Hilton Williamsburg
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1,291 Reviews from our TripAdvisor Community

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Showing 1,288: English reviews
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Reviewed yesterday NEW

Being a Hhonors Member and having a digital key, check in was quite fast, but while waiting i couldn't help but notice how dirty the floor and carpets were throughout the hotel lobby area, eating area, bar and elevators. I didn't even take advantage of the free breakfast in the mornings because the area was not clean. I would think...

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Helpful?
Thank andrea w
Savannah, Georgia
HOTEL’S FAVOURITE REVIEW
Reviewed 5 weeks ago via mobile

We stayed two nights on a road trip. We are diamond club and were greeted as such and received our treat bag. Not sure why some have complained about small rooms, ours was spacious and the beds were comfortable. The breakfast was good, typical for Embassy Suites. We were here on a weekday and the breakfast area was full but...

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1Thank PalmettoGirl68
About Hotel's Favourite Review
Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear PalmettoGirl68, Thank you for the great feedback from your recent stay here at the Embassy Suites. I am happy to hear that you were able to enjoy many of our amenities during your visit. By the way, it's part of the job description for our bartenders to make "Shirley Temples", (Ha!) happy kids equals happy parents! Thanks again and...

Richmond, Virginia
Reviewed 2 days ago NEW

I had a slight problem during check-in but I thought it was corrected. After having to go stand in line and talk to them three times it was fixed. No problem with my room until we needed to use the sofa bed and stains everywhere, yuck!

Review collected in partnership with Embassy Suites Hotels
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Thank Shondra G
Crownsville, United States
Reviewed 3 days ago NEW

I had been at this hotel previously but was very impressed with the newer, refurbished look and feel. Very nice experience for a school trip while enjoying the hotel amenities. The gym, complimentary evening reception, and breakfast surpassed my expectations.

Review collected in partnership with Embassy Suites Hotels
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Thank D172YWamandab
Reviewed 4 days ago NEW

There appears to be a staffing problem at this location. We were there for a 2-night stay. On the second day, our room was not serviced until 6pm, and this was only after I visited the front desk to report the issue at 4:30pm. I had to visit the front desk because nobody would pick up our phone calls to...

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1Thank Pleasant M
Richmond, Virginia
Reviewed 6 days ago NEW

The place (as mentioned in the title) was pretty good! Their service was excellent and I would give them 5 stars. The rooms were OK, but they were filled with ants! This might have been because my family and I were on the bottom floor... The food and community was great and we felt very comfortable there. Thank you very...

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Helpful?
Thank Dina B
Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear Dina B, Thank you for the feedback from your recent stay here at the Embassy Suites. I am sorry to hear about the ants that shared the suite with you during your visit. So that you know, we do have a commercial pest control service that handles these little visitors for us and unfortunately, this time of year the...

New York, United States
Reviewed 1 week ago

We have stayed at embassy suites in other cities before, but this one was not up to the quality of others. Facilities are worn down, breakfast was of poor quality, and housekeeping is terrible. The room was not clean and used towels were refolded. We would not stay here in the future.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank josephmO5432PG
Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear josephmO5432PG, Thank you for the feedback from your recent stay here at the Embassy Suites. I would like to sincerely apologize for your experience at our hotel. I would appreciate the opportunity to discuss with you those issues that were noted and can be reached at the number below. It is our goal to exceed all expectations for each...

Reviewed 1 week ago

The room was very clean and the staff was cheerful and friendly. This hotel is conveniently located near some excellent restaurants and it's a short drive from Colonial Willamsburg. The made to order breakfast as well as the breakfast buffet were a delight.

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Helpful?
Thank Rodney C
Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear Rodney C, Thank you for the kind feedback from your recent stay here at the Embassy Suites. Due to your kind words, I do think that you meant to rate us a 5 rather than a 1 as 5 is the highest score. Regardless, I am happy that you enjoyed your time here and look forward to seeing you...

Reviewed 1 week ago

This is an excellent hotel close to good restaurants and a very short drive to Colonial Williamsburg. Their made to order breakfast as well as their buffet is very well done. Staff is cheery and very accomodating.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Rodney C
Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear Rodney C, Thank you for sharing comments from your recent stay here at the Embassy Suites. I am happy that our location suited your needs and that you enjoyed our breakfast, I agree, it's pretty awesome. Mostly, I appreciate you recognizing our staff, they all take great pride in executing the very best customer service. Thanks again and I...

Morristown, United States
Reviewed 1 week ago

Room was not serviced one night and the staff definitely didn't care. The night staff was terrible. Our room was not cleaned at 5pm called down said they needed a couple more hours, so came back at 8pm and it still was not cleaned. Called for towels and they were brought to the room damp. Tried to call the front...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank alanfN3001PA
Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear alanfN3001PA, Thank you for the feedback from your recent stay here at the Embassy Suites. I would like to sincerely apologize for the challenges you experienced during you visit. There is absolutely no excuse for all of the things that went wrong. I would have also been very disappointed. I have addressed each of your points with our team...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to Williamsburg's only full service, all-suite hotel. The newly renovated Embassy Suites Williamsburg hotel offers guests a free hot breakfast buffet with cooked-to-order station each morning and a complimentary cocktail reception each evening. This richly appointed Williamsburg hotel is within convenient reach of all the exciting attractions and rich history the area has to offer. This all-suites hotel has incorporated elements of Williamsburg in the decor, making it ideal for corporate travel, families and groups that are visiting Williamsburg, VA. Enjoy the extra space of two-room suites with a separate living and sleeping area. Each room is equipped with an HDTV, and all suites include a microwave and mini-refrigerator, generous work space and free Wi-Fi. Hotel offers more than 1,000 SF of versatile meeting space for corporate and social events. Indoor pool and sun deck; the whirlpool has been permanently closed. ... more   less 

Additional Information about Embassy Suites by Hilton Williamsburg

Address: 3006 Mooretown Rd, Williamsburg, VA 23185-3028
Region: United States > Virginia > Williamsburg
Price Range: $201 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Williamsburg 3.5*
Number of rooms: 168
Reservation Options:
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Also Known As:
Embassy Suites Williamsburg Hotel Williamsburg
Williamsburg Embassy Suites
Embassy Suites Williamsburg Virginia
Embassy Suite Williamsburg
Hotel Style:
#18 Romantic Hotel in Williamsburg
#21 Family Hotel in Williamsburg
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Williamsburg staff and other travellers.
8 questions
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Questions? Get answers from Embassy Suites by Hilton Williamsburg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the rooms on the bottom may have lots of ants”
688dinab, 20 Apr 2017 | Read review
“Ask for high floor room”
IslanHopper77, 15 Apr 2017 | Read review
“Don't forget to ask about the "manager's special"- bar exclusive ;)”
401kendraw, 27 Mar 2017 | Read review
“Choose a high room 5th floor to save you from noise in reception/dining area. Early evening and morning.”
dhoctor1971, 16 Mar 2017 | Read review
“all rooms are suites”
B320RIwilliams, 20 Feb 2017 | Read review
5 of 5