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Hilton Garden Inn Winchester

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Traveller (50)
Room & Suite (53)
Dining (8)
Overview
  • Excellent61%
  • Very good25%
  • Average7%
  • Poor4%
  • Terrible3%
Travellers talk about
“front desk”(82 reviews)
“diamond member”(10 reviews)
“glory days”(11 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Offers from Hilton Garden Inn Winchester
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Winchester
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (742)
There are newer reviews for Hilton Garden Inn Winchester
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Traveller rating
430
189
59
32
28
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LanguageEnglish
430
189
59
32
28
Show reviews that mention
All reviewsfront deskdiamond memberglory daysnice propertyroom was cleanexcellent hotelgreat place to staynext morninghot tubnight's sleeplong driveconvenient locationstaff was friendlyindoor poolcontinental breakfastdowntown winchestershenandoah university
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101 - 105 of 738 reviews
Reviewed 5 April 2017

We have stayed at this hotel over 10 times in the last 3 years and every stay has been excellent. The location is what brings us to this hotel but the quality of the hotel is also a major factor. Restaurants, expressways, and other main...More

Review collected in partnership with Hilton Garden Inn
Thank russellmM774BM
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 10 April 2017

Dear RussellmM774BM, Thank you for your review, we always love hearing back from our guests and your response is greatly appreciated. We always aim to exceed our guests expectations and I am glad our staff took good care of you during your stay. I know...More

Reviewed 3 April 2017

We had a delightful weekend at this hotel. The staff were friendly and accommodating. The hotel was spotlessly clean. Our breakfasts were very good. Also, it was a rare treat to have good coffee in a hotel.More

Thank BizTraveler47
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 10 April 2017

Dear BizTraveler47, I am so pleased to hear that your stay at the Hilton Garden Inn was such an enjoyable one! Reviews like yours let me know that our team is doing a great job of providing top notch service. Thank you for your stay...More

Reviewed 26 March 2017 via mobile

We came down to visit the Luray caverns in Luray, Virginia and it was a beautiful experience and this was the hotel we picked to visit and the staff was excellent although it took me ten minutes and a loud hello to check out, no...More

1  Thank Avis S
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 31 March 2017

Dear Avis 5, Thank you for taking the time to share your stay on TripAdvisor. We greatly enjoy hearing back from our guests so we know how we are performing. I know each staff member works very hard every day to exceed guest expectations and...More

Reviewed 20 March 2017

Newer hotel. Nice modern and good size room. Offers room service until 9pm. Called around 8:30pm and it was ok (expensive of course). Good front desk service. Gave us some free waters for being HHonors members. Would stay here again.More

1  Thank Porky1999
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 21 March 2017

Dear Porky1999, Thank you so much for choosing to stay with us at The Hilton Garden Inn. I am happy you enjoyed the hotel, our staff, and found our accommodations to be comfortable and accessible. Our hotel always aims to welcome guests with friendly service...More

Reviewed 18 March 2017

Nicely located in the heart of downtown, clean and comfortable rooms, great breakfast in the morning. has a pool and hot tub which is indoors so it's nice during winter stays. Lots to do in the area!!More

Review collected in partnership with Hilton Garden Inn
1  Thank Tim S
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 21 March 2017

Dear Tim S, Thank you so much for choosing to stay with us at The Hilton Garden Inn Winchester! I am happy you enjoyed the hotel, our staff, and were able to take advantage of our restaurant. I appreciate your TripAdvisor review and we look...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$125 - US$182 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Winchester
#8 Romantic Hotel in Winchester
#11 Family Hotel in Winchester
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$125 - US$182 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Winchester
#8 Romantic Hotel in Winchester
#11 Family Hotel in Winchester
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (50)
Room & Suite (53)
Dining (8)
Pool & Beach (4)
Business Centre & Event Rooms (6)
Questions & Answers
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Leestanger
Hi James, I see you had trouble with the beds also. I complain about them and let me show you what the manager sent me after my reviews. 120 Wingate Drive, Winchester, VA 22601 July 22, 2016 Dear Mr. xxxxxx: In keeping with the spirit of Hospitality the staff and management of the Hilton Garden Inn value our guests and work to make every stay a pleasant and productive experience. Unfortunately, we have not been able to meet your expectations of accommodations and service therefore I have arranged for your corporate rate to be honored at the Hampton Inn North on Berryville Avenue in Winchester or at the Fairfield Inn and Suites Winchester. Please do not make reservations at the Hilton Garden Inn Winchester as they will not be honored. Sincerely, Rick Ferree Roderick Ferree, CHA General Manager
27 July 2016|
AnswerShow all 2 answers
Response from punjabkh | Reviewed this property |
Room was no problem, staff assisted in anything I needed. First and foremost, be polite, and let them try to make it right. It seems they made an effort to please you. If you are still not happy, call corporate. Please don't... More
0
Votes
nancyacarlson
28 July 2015|
AnswerShow all 4 answers
Response from GeneralManager1204 | Property representative |
Yes. The cost is $1.50 wash and $1.50 dry and you can stop by the front desk for quarters at any time.
1
Vote
Room Tips
"Who knows which rooms are nice, there's a chance they may kick you out hours before you arrive."
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"All the same. Higher floor is better, I guess."
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"Avoid this hotel if you are disabled."
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"Ask for a room where the beds have been recently replaced, if that's even an option."
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