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Hilton Garden Inn Winchester

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Traveller (50)
Room & Suite (53)
Dining (8)
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Overview
  • Excellent61%
  • Very good25%
  • Average7%
  • Poor4%
  • Terrible3%
Travellers talk about
“front desk”(82 reviews)
“diamond member”(10 reviews)
“glory days”(11 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Offers from Hilton Garden Inn Winchester
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Winchester
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (742)
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Traveller rating
430
189
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LanguageEnglish
430
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28
Show reviews that mention
All reviewsfront deskdiamond memberglory daysnice propertyroom was cleanexcellent hotelgreat place to staynext morninghot tubnight's sleeplong driveconvenient locationstaff was friendlyindoor poolcontinental breakfastdowntown winchestershenandoah university
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21 - 25 of 738 reviews
Reviewed 9 November 2017

Hilton staff should be more diverse and friendlier. Rooms are clean. I expected more from a Hilton. Food is below average. Front desk staff are definitely racist. Overall it is great if you are Caucasian but not for others.More

Review collected in partnership with Hilton Garden Inn
Thank anut439
Response from Hilton Garden I... W, General Manager at Hilton Garden Inn WinchesterResponded 13 November 2017

Dear Anut439, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. We pride ourselves on treating all guests with hospitality and...More

Reviewed 8 November 2017

We have stayed at this location a number of times, and it always a reliable choice. We noticed this time that the welcome we got when arriving was better than usual. This hotel is clean and quiet being well off I-81. The only time it...More

Thank K2V2
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 9 November 2017

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again...More

Reviewed 30 October 2017 via mobile

We found the hotel to be slightly better than average HGI’s....room decor and overall cleanliness was better. The breakfast buffet and service was great. We appreciated the assistance we received at the front desk for area to visit in downtown Winchester. I would recommend this...More

Thank John C
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 1 November 2017

Thank you for posting your review to TripAdvisor. I was delighted to read the wonderful feedback you provided about your stay. Reviews like yours lets me know that my staff is doing a great job of providing top notch service. We look forward to welcoming...More

Reviewed 25 October 2017

Great hotel, clean, friendly, bed so comfortable! Breakfast very nice. Staff wonderful! Family came from all over for our daughters wedding! We were close to everything, shopping, restaurants, grocery stores etc! Loved the area!More

Review collected in partnership with Hilton Garden Inn
Thank diannep351
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 28 October 2017

Thank you for choosing to stay with us at The Hilton Garden Inn. I am happy you enjoyed the hotel, our staff, and found our accommodations to be comfortable and accessible. Our hotel always aims to welcome guests with friendly service and to extend all...More

Reviewed 25 October 2017

When I'm in this part of the state, I always stay at this Hilton Garden Inn. The employees are wonderful and the facility pleasurable. Services are always on target, and the food is well prepared and delivered with a smile.

Review collected in partnership with Hilton Garden Inn
Thank marybellem2016
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 28 October 2017

Than you so much for choosing to stay with us at the Hilton Garden Inn. We are happy you enjoyed the accommodations and our staff was welcoming to you. It is guests like yourself who keep us motivated to give our best!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$125 - US$183 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Winchester
#8 Romantic Hotel in Winchester
#11 Family Hotel in Winchester
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$125 - US$183 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Winchester
#8 Romantic Hotel in Winchester
#11 Family Hotel in Winchester
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (50)
Room & Suite (53)
Dining (8)
Pool & Beach (4)
Business Centre & Event Rooms (6)
Questions & Answers
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Leestanger
Hi James, I see you had trouble with the beds also. I complain about them and let me show you what the manager sent me after my reviews. 120 Wingate Drive, Winchester, VA 22601 July 22, 2016 Dear Mr. xxxxxx: In keeping with the spirit of Hospitality the staff and management of the Hilton Garden Inn value our guests and work to make every stay a pleasant and productive experience. Unfortunately, we have not been able to meet your expectations of accommodations and service therefore I have arranged for your corporate rate to be honored at the Hampton Inn North on Berryville Avenue in Winchester or at the Fairfield Inn and Suites Winchester. Please do not make reservations at the Hilton Garden Inn Winchester as they will not be honored. Sincerely, Rick Ferree Roderick Ferree, CHA General Manager
27 July 2016|
AnswerShow all 2 answers
Response from punjabkh | Reviewed this property |
Room was no problem, staff assisted in anything I needed. First and foremost, be polite, and let them try to make it right. It seems they made an effort to please you. If you are still not happy, call corporate. Please don't... More
0
Votes
nancyacarlson
28 July 2015|
AnswerShow all 4 answers
Response from GeneralManager1204 | Property representative |
Yes. The cost is $1.50 wash and $1.50 dry and you can stop by the front desk for quarters at any time.
1
Vote
Room Tips
"Who knows which rooms are nice, there's a chance they may kick you out hours before you arrive."
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"All the same. Higher floor is better, I guess."
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"Avoid this hotel if you are disabled."
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"Ask for a room where the beds have been recently replaced, if that's even an option."
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