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Fridge didn't work and I lost all the food I purchased. When I asked for assistance after my efforts failed the gentleman at the front desk offered to come down. He couldn't fix, said there was nothing he could do, told me maintenance doesn't come...More
Thank Rochelle M
Response from 00esa, Manager at Extended Stay America - Seattle - RedmondResponded 1 week ago
Rochelle, thank you for being a guest at our hotel. We apologize for the maintenance issue which impacted your stay with us and regret our staff wasn't able to tackle this issue while you were here. Your feedback is shared with our maintenance team to...More
Great location right across the street from Microsoft Building 26 and within walking distance of restaurants and shops. Comfortable room with apartment-like amenities. Also, after my recent stay, I noticed that I was missing one of my credit cards and feared that I had left...More
Response from 00esa, Manager at Extended Stay America - Seattle - RedmondResponded 16 February 2018
We are delighted you had a comfortable stay at Extended Stay America. Thank you for the fantastic review! We especially appreciate your awesome comments about our convenient location and excellent service. We will be sure to share your compliments with the entire team, particularly Sarah....More
This 2-story motel is in a beautifully wooded area near the Microsoft offices and campus, and is nicely quiet, traffic- and city-wise.
Well maintained grounds, small lobby/entry. Access to 2nd story is via external stairs only (no elevator, for those of you with mobility issues)....More
Response from 00esa, Manager at Extended Stay America - Seattle - RedmondResponded 30 April 2018
Thank you for taking the time to post your review. We are happy to know you were pleased with our convenient location and had a comfortable time with us. However, we are sorry for not meeting some of your expectations. We value your feedback and...More
You get what you pay for at this property. No one to come and clean your room for the day. The internet never worked. Don't fool yourself if you think you think you are getting a good deal . You will only come here if...More
1 Thank Trevor D
Response from 00esa, Manager at Extended Stay America - Seattle - RedmondResponded 24 February 2018
We are sorry for not meeting your expectations and regret the issue you encountered with our complimentary internet facilities. Our maintenance team has been notified to ensure the problem is corrected. Please note, our housekeeping is done on a weekly basis to respect the privacy...More
It would have been felt safer if the room had equipped with a safety box. Air conditioner was too noisy for good sleep. A coffee machine could have been equipped as well. Breakfast was poor. Nothing would have been better as we could be refunded...More
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Response from 00esa, Manager at Extended Stay America - Seattle - RedmondResponded 24 November 2017
Thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues....More