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Great Wolf Lodge

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2,289 Reviews from our TripAdvisor Community

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There are newer reviews for Great Wolf Lodge
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Showing 2,287: English reviews
Tacoma
Reviewed 23 March 2016

Customer service was very poor. Front desk would not answer the phone when called from the room.we had to walk down to the front desk to ask for additional towels. The lady at the front desk was chatting with ask other lady and would not even look our way to acknowledge us. We stook in line for over ten minutes...

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Helpful?
Thank tete2414
Sw Grand Mound,
Reviewed 23 March 2016

It was our first time at GWL. I was a little nervous cuz I've heard and read mixed reviews. Our overall stay was excellent. JC at the front desk was very friendly and helpful and made check in easy. We had 8 people in our party, so we stayed in the Grizzly Bear Suite. It was pricy even with a...

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Thank 30camillem
Sw Grand Mound,
Reviewed 23 March 2016

It's a nice indoor water park. The kids area could be a little warmer and overall they could cut down on the chlorine. After being in the water park for a a few hours my eyes started to hurt. Some of the housekeepers were not that friendly. I asked for a ice bucket and she kept telling me to get...

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Thank esveibis
Sw Grand Mound,
Reviewed 22 March 2016

We paid through the nose for a room that slept 8. To find their foldaway bed was out of order. And, no rollaways beds available. We were short sleeping arrangements. Felt disappointed for the price. The water park was fun as always. But I feel if they are going to charge $600+ a night for a room that sleeps 8,...

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Thank Krista H
Sw Grand Mound,
Reviewed 22 March 2016

Not worth the money. Rude patrons, dirty rooms, hidden costs and lame waterpark. Could have spent half the price for a better vacation. Not going back there again. Do not waste your money or time here.

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2Thank 991cassandrad
Lantzville, Canada
Reviewed 22 March 2016

I tend not to give negative reviews, but this last trip was too over the top expensive and not enough value for the experience. I have noticed an overall deterioration in service and value over the past 5 years. And it really starts at the top with management. This company needs to spend more resources on training. Customer service is...

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1Thank Anthony C
Roseburg, Oregon
Reviewed 22 March 2016

We took our family to Great Wolf for the first time and although we did have fun, the beds were not comfortable and it was expensive! They charged us 2 times for 1 day on 2 different credit cards as well and I have not yet seen a credit come through. Even with the Paw Passes, there are still some...

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1Thank 588chrissyl
Sw Grand Mound,
Reviewed 22 March 2016

My family and I had the most wonderful time. The staff was five stars the whole trip. When we arrived we learned that we had an early check in and our room had been upgraded by management for free. It had a whole master bedroom and an additional bathroom with shower. I couldn't have been more pleased. My children had...

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Thank shanonm993
Sw Grand Mound,
Reviewed 22 March 2016

great fun for young kids, lots to do and see. The water park was amazing, everything moved very efficiently, no line ups and no need to wait or ask for anything. Prices are reasonable for a family adventure.

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Thank sandrahY1179PQ
Woodinville, Washington
Reviewed 22 March 2016

The line for breakfast was a JOKE - you are aimed at families with kids, yet we had to stand in line for 45 MINUTES one morning...all the time with two young kids bored senseless. The irritating thing, on closer inspection a lot of tables were waiting to be bussed and that would have reduced the queue a little. On...

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Thank TheEnglishOn172

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Great Wolf Lodge

Address: 20500 Old Highway 99 SW, Centralia, WA 98531-9708
Region: United States > Washington > Centralia
Price Range: $355 - $702 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Great Wolf Lodge 3*
Number of rooms: 398
Reservation Options:
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Also Known As:
Great Wolf Hotel Centralia
Great Wolf Resort
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Questions & Answers

Here's what travellers have asked, with answers from Great Wolf Lodge staff and other travellers.
14 questions
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See all questions (14)

Questions? Get answers from Great Wolf Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want a quiet room ask for a room as far south as possible away from the Quests”
 of 5 bubbles rubberducky, 23 Nov 2016 | Read review
“Rooms at the end of the hall have less traffic from the games the kids play & there are elevators down their that have much less traffic.”
 of 5 bubbles 849russellm, 17 Nov 2016 | Read review
“be careful of rooms with low numbers on the first two floors, the are near the elevators and traffic is heavy.”
 of 5 bubbles 532DavidA532, 10 Nov 2016 | Read review
“Lots of noise above us on the 3rd floor. Sounded like someone moving furniture. I would get the top floor if you want to stay there.”
 of 5 bubbles caroler54, 3 Nov 2016 | Read review
“Water park is on the 2nd floor so that is the best room location”
 of 5 bubbles G6455SHsusanw, 26 Oct 2016 | Read review
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