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I am in this area often and usually stay at Comfort Suites, but I was playing a charity golf tournament and decided to find a place near the golf course. From the outside the place appears pretty low end, but I had investigated and the...More
Thank Cris H
Response from SureStay, Assistant Manager at SureStay Hotel by Best Western WenatcheeResponded 5 days ago
Thank you for taking the time to review our hotel. We strive to provide a great experience to all of our guests and its clear we did not live up to the goal when you checked in. As to what you mentioned in...More
Was in town a day early for business meeting, stayed here on my member perks. Staff was very helpful and friendly, i even found a personalized letter to me from the staff waiting inside my room.
They made sure all my needs were met during...More
Thank Donald C
Response from SureStay, Front Office Manager at SureStay Hotel by Best Western WenatcheeResponded 18 May 2018
Thank you so much for kind words! We are excited to see that you had such a positive and comfortable experience here at the SureStay Hotel. We are pleased that you were able to redeem your Best Western rewards members points for a...More
Nice stay. Room was clean & cool & quite.101 degrees outside. Front desk people very nice. Other hotels in town way over priced. INMHO.
Will be staying here next trip.
Only complaint is to trip advisor. Shouldn't have to use min 200 characters to submit...More
Thank Landon M
Response from SureStay, Assistant Manager at SureStay Hotel by Best Western WenatcheeResponded 2 weeks ago
Thank you so much for your kind words! We're excited that you had a nice stay, finding your room clean, cool, and quite. It's also great to hear that you received such good service from our staff as we are always available and happy to...More
Very pleased with the management of the property and recent improvements. Brian was very helpful, and worked with us on last minute changes to our multi-room reservation. Recent upgrades to the facility are appreciated, and the pool was delightful. .More
Thank Roger A
Response from SureStay, Assistant Manager at SureStay Hotel by Best Western WenatcheeResponded 3 weeks ago
Thank you for your repeat visits to the property over the years. We are delighted to know that your pleased with management and the renovations. We believe that our service sets us apart, and it's wonderful to read that we were able to...More
I forgot my swim suit in my hotel room when I checked out on Sunday. I called on Thursday to ask if they could find it and ship it to me, it took her a few mins because she was so determined to find it,...More
Thank Brynn P
Response from SureStay, Assistant Manager at SureStay Hotel by Best Western WenatcheeResponded 4 weeks ago
Thank you so much for your kind words! As you noted our people make all the difference, and Paola will love to know that she had such an impact on your stay by locating your swim suit. Thank you for highly recommending staying with us...More