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Hilton Garden Inn Tri-Cities/Kennewick

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Hilton Garden Inn Tri-Cities\/Kennewick
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477 Reviews from our TripAdvisor Community

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Showing 474: English reviews
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Phoenix, Arizona
Reviewed 2 weeks ago

As I have said in past there are above average HGI hotels, a couple of exceptional ones, but this one is the only one we have stayed in that shouldn't be allowed to use the HGI name. Where to start? A couple of positives, the staff were responsive to our problems and quickly fixed them. Then the problems: No heat...

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Helpful?
Thank SeaG37
Amy M, Front Office Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review

Dear Guest, I sincerely appreciate you taking a moment to share your experience regarding your stay. I am happy to hear that you found the staff to be responsive and I deeply apologize for the multiple issues you encountered in your room. I would like to discuss your experience further so that we can inspect the room you were in,...

Myrtle Beach
HOTEL’S FAVOURITE REVIEW
Reviewed 1 November 2016

This hotel is confidently located within minutes of the Columbia Center Mall. Great restaurants abound nearby such as Sushiya, Thai Elephant, Indian, Logans Steakhouse, Red Lobster, Olive Garden. There are also many fast food places to chose from. The hotel is very clean and secluded off of busy roads.

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank jonahm528
About Hotel's Favourite Review
Amy M, Front Office Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review

Dear Guest, Thank you for sharing your experience with us regarding your stay. I am happy to hear that you found our hotel to be in a convenient location. We look forward to welcoming you back to the hotel in the future.

Reviewed 4 weeks ago

We enjoyed our stay at the Hilton Garden Inn. Spacious facility, gracious staff, well appointed and clean. Pool was a little cold but spotless, spa was great. Good location. Quiet. Keurig coffee in rooms was a plus.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank N5885FFkellyb
Amy M, Front Office Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay and found our facility to be spacious, clean and with gracious staff. I will share your comments with our Chief Engineer to make sure our pool is at the appropriate temperature. We look forward to welcoming you back to our...

Seattle, United States
Reviewed 4 weeks ago

Decent room, very clean and with a comfortable bed. Don't order room service unless you enjoy non-edible food. Breakfast omelettes are made to order and delicious, pretty much your only option for gluten free. Zero non-dairy alternatives offered.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 486erinn
Amy M, Front Office Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear that you found your room to be clean with a comfortable bed. I wanted to apologize for your room service experience as I am sure you were looking forward to a good meal, I hope that we have...

Hood River, Oregon
Reviewed 11 February 2017

This hotel is very nice and has an ideal location if you have business at the Toyota center in Kennewick, WA. There is a great selection of restaurants very near the site as well as the Columbia Center Mall. The food at the hotel restaurant is very good if you choose to stay in. Room service is fast!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 657sethe
Amy M, Front Office Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review

Dear Seth, Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to be very nice and in an ideal location. We hope to have the pleasure of welcoming you back to our hotel in the future!

Kennewick, United States
Reviewed 8 February 2017

This hotel is with my special emotions. When I just arrived at tri-cities four years ago, I checked in this hotel for 3 days and settled down for 4 years in this area. 1/31 is the last day I am in the tri-cities, so I decided to use this hotel for a goodbye, but the experience is horrible afterwards, the...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank junzhengc
Amy M, Front Office Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review

Dear Junzheng, I am very sorry for the experience you encountered during your stay as we strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not provide you with that experience especially with it being your last day here in the Tri-Cities. I will use your comments as a learning...

Covington, United States
Reviewed 5 February 2017

Great hotel. Close to a gymnastics meet my daughter and I were attending. The room was nice and very clean. Came with a refrigerator, microwave and Keurig. If we attend this meet again we will definitely stay there again. Walking distance to the Three Rivers Event Center. Free parking and WiFi!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank mariann521
Amy M, Front Office Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review

Thank you for taking a moment to share your experience. I am very happy to hear that you found our hotel to be great. We look forward to welcoming you back to our hotel in the future for the next meet!

Toronto, Canada
Reviewed 31 January 2017

When I checked in and went to my room I discovered that outside my window was a noisy exhaust fan and some satellite dishes and mechanical equipment. I went back to the front desk to ask for a quieter room and the tall thin clerk looked at me with a blank stare and said that there was nothing she should...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank garryF334
Amy M, Front Office Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review

Dear Garry, Thank you for taking a moment to share your experience regarding your stay. I am very sorry to hear that we didn't not fully offer you the quality of service that you deserve. I will be sharing your comments with our staff members as a learning tool to help prevent future guest interactions like this as we strive...

Coeur d'Alene, Idaho
Reviewed 31 January 2017

we picked the hotel because of location which proved to be perfect. The room was large and provided everything we needed. They let us check out of our room late which was great! Very satisfied with our stay

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank wendywQ7010WN
Amy M, Front Office Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review

Dear Wendy, I am very happy to hear that you were very satisfied with your stay and found our location to be perfect. We hope to have the pleasure of welcoming you back to our hotel in the future!

Ritzville
Reviewed 31 January 2017

We had a quick trip for a gymnastics meet. The only complaint if you will is on the weekends the restaurant does not open until 7am. A problem when you have to head out the door by then. Room service is only available after 5 pm as well. Not as big a deal as not being able to get my...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank K7369BR
Amy M, Front Office Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review

Dear Guest, Thank you for taking a moment to share your experience regarding your stay. We hope that your gymnastic meet went well and we sincerely appreciate your comments regarding the restaurant hours as I can understand the importance of having a good breakfast to start your day off. We will use your comments as we are continually looking for...

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Tri-Cities/Kennewick

Address: 701 N Young St, Kennewick, WA 99336-7824
Region: United States > Washington > Tri-Cities > Kennewick
Price Range: $147 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Tri-Cities/Kennewick 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Hilton Garden Inn Tri-Cities/Kennewick Hotel Kennewick
Hilton Garden Inn Kennewick
Hilton Kennewick
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Questions & Answers

Questions? Get answers from Hilton Garden Inn Tri-Cities/Kennewick staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Can't recommend staying at this hotel”
 of 5 bubbles SeaG37, 9 Mar 2017 | Read review
“Corner room on 1st floor”
 of 5 bubbles WorldTravlr1974, 31 Aug 2016 | Read review
“a room away from the HVAC roof system that is near the pool”
  • view from window looking toward door
  • This is the noisy roof ventilation equipment I listened to all night
  • View through the screen of our room, slight view of indoor pool
  • Quiet shower with shower head set high enough for tall people
  • View of room (double queen) as seen from door
 of 5 bubbles Cherthejoy, 1 Jun 2016 | Read review
“I liked the rooms facing the empty field behind the property, seems quieter.”
 of 5 bubbles Hunaryson, 4 May 2016 | Read review
“Rooms facing the pool had unit noise”
 of 5 bubbles Micheka5, 3 May 2016 | Read review
5 of 5