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Holiday Inn Express Hotel & Suites Lacey

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#3 of 8 Hotels in Lacey
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Holiday Inn Express Hotel & Suites Lacey
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157 Reviews from our TripAdvisor Community

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Reviewed 2 weeks ago via mobile

This hotel has potential, however front desk agents need to be a bit more professional, kids running behind the counter in swimsuits and not even being acknowledged for a good 15 upon arrival is not good service. Hotel was being remodeled so it did look really bad in the lobby. The room was a suit, small but clean. The beds...

Thank Betsyanne G
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lacey, responded to this review

Dear Betsyanne G, Thank you for your candid review and for staying with us. We appreciate all feedback, both positive and constructive. We are always grateful when a guest takes the time and effort to acknowledge some of our staff. On the other hand, I apologize for the inconsistencies, particularly with the front desk service, that occurred during your stay....

Longview, Washington
Reviewed 14 August 2016

I stay at HIE'S because they are a predictably good, no drama experience. However this property was better than most. Not one thing was outstanding, but everything just was a notch above the standard experience. The staff was prompt and attentive, the grounds were perfect, the lobby and room was immaculate. If I had to complain about something, it was...

1Thank challenger27J
About Hotel's Favourite Review
Sheila S, Front Office Manager at Holiday Inn Express Hotel & Suites Lacey, responded to this review

Dear challenger27J, Thank you so much for your wonderful review!! We genuinely put our Guest's at the heart of what we do and are appreciative that you recognize this. I apologize that the room was a bit too chilly when you got into the room, we are always trying to find that perfect middle ground. We will be here for...

Reviewed 9 March 2017 via mobile

I am a GM of a full service property. While spending the entire day at Virginia Mason hospital to find out the next step for my brothers journey with his cancer treatment we needed to stay an additional night to recover from so much testing. I went to my IHG app to book an employee rate at Holiday Inn Express...

1Thank Wanda R
Saint Cloud, Minnesota
Reviewed 26 February 2017 via mobile

The pool was amazingly warm. The staff were all super friendly and welcoming. Even gave us bottles of water at chexk out. Room and public areas were neat and clean. Breakfast was your typical hotel breakfast.

Thank JSJ56303
Lakewood, Washington
Reviewed 19 February 2017

these ppl who work here said i was smoking in the room wich i was not .. i am a med mmj pat but was not smoking in the room.. so i asked for a refund and found a much better room and a much better price at a much better hotel .. where the workers are all nice and...

Thank donnacU1023FO
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lacey, responded to this review

Hi donnacU1023FO, Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn about the level of service you have experienced during your stay. We apologize for any inconvenience this may have caused you. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay...

Bellevue, Washington
Reviewed 10 February 2017

I stayed on the second floor with 2 queen beds. Everything is clean and ship-shape. Not the most modern furniture, but the mattress is firm and no swag - so for me it is perfect. I'd say if you are going to be in Olympia on business or driving down the highway, this is a great option! You'll sleep well...

Thank leftie9
Reviewed 9 February 2017 via mobile

I always stay at the Lacey, WA, Holiday Inn Express when I work in the Olympia area. Everything is EXCELLENT … especially the front desk customer service! Friendly, hospitable and helpful. The rooms are always the same - fresh smell, clean & comfortable! I appreciate the shower head :) Breakfast is always great!

Thank Ken R
Bel Air, Maryland, United States
Reviewed 26 January 2017 via mobile

A routine 2 night stay for work was made wonderful with easy and friendly check in after a long trip. The front desk staff was great throughout, always offering a hand. I needed to stay after check in for a little office time in the lobby and they could not have been more kind. Baldina, the lovely staff person in...

Thank Parissa S
Selah, Washington
Reviewed 22 January 2017 via mobile

It is easy to get if you are traveling north on Interstate 5. I spent 10 days here for work. Normal free breakfast and staff was friendly. There is a bit of traffic noise on east side of building. No issues or complaints. They have a Small workout room and pool.

Thank DrBeerz
Reviewed 7 January 2017 via mobile

This is a typical Holiday Inn Express. Breakfast was good and the staff person was right on top of keeping things stocked. The pillow cases were labeled "soft" and "firm," so as someone who likes a firm pillow between my knees, I thought my prayers were answered. Unfortunately, there wasn't enough of a noticeable difference for my comfort. Somebody had...

Thank Wspmf1
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lacey, responded to this review

Dear Wspmf1, Greetings from the Holiday Inn Express Hotel & Suites Lacey, WA! Thank you for contacting us about your experience at our hotel. I am sorry to learn that you encountered inconveniences because of upkeep of your room. On the other hand, I'm glad to know that you found the breakfast option to your liking. IHG cares about your...

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Hotel & Grounds (3)
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Management photos: Courtesy of the property manager

All Management Photos (25)
Pool/Beach Area (1)
Dining (2)
Room/Suite (9)
Hotel & Grounds (4)
Other (9)
04/06/2017 05/06/2017
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  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our Olympia-Lacey, Washington hotel is convenient to the Washington State Capitol. Ideally located in Lacey, the recently opened Holiday Inn Express Hotel & Suites is 100% non-smoking and is convenient to the Olympia area and just five miles from the Washington State Capitol. It is perfect for travelers looking for a hotel in the Lacey and Olympia area. Families will enjoy staying at our Lacey hotel while they explore everything the Olympia area has to offer. If you love the outdoors, you can take a short trip to numerous parks in the Olympia area. History buffs can enjoy touring Washington's State Capitol and State Capitol Museum. Our Olympia hotel is also near St. Martin's University and Evergreen State College, as well as Fort Lewis Army Base and McChord Air Force Base. Our Lacey, Washington hotel is perfect for business travelers, with convenient access to Intel, State Farm Insurance, Georgia-Pacific Corporation and Washington state government offices. During your stay, you can surf the web on free high-speed Internet access, enjoy a swim in our heated, indoor pool or work out in the fitness center. Every morning, you can start your day with the free Express Start hot breakfast bar with our signature cinnamon rolls and other hot items. Check out our great Olympia-Lacey hotel deals and book your stay. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Lacey

Address: 4460 3rd Ave SE, Lacey, WA 98503-1021
Region: United States > Washington > Lacey
Price Range: $159 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lacey 2.5*
Number of rooms: 81
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Also Known As:
Holiday Inn Express Hotel And Suites Lacey
Holiday Inn Lacey
Lacey Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Lacey staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It is right on top of 3rd street which is a very busy street. However it is a business area, so at night it is practically deserted.”
leftie9, 9 Feb 2017 | Read review
“Get a top floor room or leave a note for the guests in the room above you to tread lightly !! :o)”
scrufgrove, 8 Oct 2016 | Read review
“If the room door is locked from the inside, the door won't unlock with the key card from the outside.”
brookezc, 25 Apr 2016 | Read review
“Go even #s - side away from the highway is quieter”
BMSIII, 17 Dec 2015 | Read review
“ask for a room on the 4th (top) floor on the side away from the Interstate! ... although don't be surprised if you don't get it.”
unixwiz, 16 Oct 2015 | Read review
5 of 5
US$108* /night
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Prices are for 1 room, 2 adults
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