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Hotel Murano

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#3 of 28 Hotels in Tacoma
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Murano
Hotel Murano
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3,029 Reviews from our TripAdvisor Community

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Showing 3,017: English reviews
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Toppenish, Washington
Reviewed yesterday NEW

A nice property with a contemporary vibe. Great art pieces throughout the hotel and the staff and rooms were excellent. Each floor has a different artist featured with different art pieces from their collection. Very different than what I'm used to from your typical hotel. Great addition!

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Helpful?
Thank luchar93
Benton City
Reviewed yesterday NEW

Overall was pleasant. Some front desk people can be a little rude on answering questions. Kinda made you feel stupid. Waitress in win bar was slow and took forever to get water and it wasn't even busy.

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Helpful?
Thank roxannet363
Cheney
Reviewed 3 days ago NEW

you have to try the bite! The staff are great ! the food is great! The rooms were beautifully kept. The staff were always willing to help. The check in was a easy experience, they were very helpful. I highly the bite!

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Helpful?
Thank kyle l
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear kyle l, We would like to thank you for your recent stay with us . It is great to hear that you had a first class stay with us at Hotel Murano. Thank you for taking the time to review our hotel! We look forward to welcoming you back in the future. Kind Regards, Javid Almammadov

Madison, Wisconsin
Reviewed 3 days ago NEWvia mobile

Super comfortable rooms, new, clean, good work space. Great environment. Bed very comfortable. Nice big tv. Fast Internet. Helpful staff. Great location for access to restaurants. Nice bar. Didn't use exercise room.

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Helpful?
Thank Jimmad02
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear Jimmad02, Thank you so much for your fantastic review! It's just what we want to hear - that we exceeded your expectations. Looking forward to welcoming you back soon and making your future stays more enjoyable. Kind Regards, Javid Almammadov

Eatonville
Reviewed 4 days ago NEW

Felt safe and was treated well. The staff was kind to me and made sure I was taken care of and had options. Parking was convenient especially for in the city. I wish I had been more prepared and brought my swim suit and explored more of the hotel.

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Helpful?
Thank 151josephv
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear 151josephv, Thank you for staying with us and sharing your experience. We are pleased to know that you have enjoyed your stay with us, and would like to thank you for all the positive comments. We are delighted that we were able to provide you with a memorable experience. We look forward to welcoming you back soon. Kind Regards,...

Tacoma, Washington
Reviewed 4 days ago NEW

you are charged for every little thing,the hotel is a bit expensive.ice machine did not work,and on top of all there charges they charge you to park your car. We did not even try the resturant so I do not know how it is. I know my Grandma travels all the time and this was below her standards price wise.

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Helpful?
Thank Lil4gets
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear Lil4gets, Thank you for choosing Hotel Murano for your recent stay in Tacoma. We appreciate you taking the time to write about your experience. On behalf of the team, I would like to apologize for the inconveniences caused. You certainly did not experience us at our best. We will look further into your comments with our team, but in...

Bellingham, Washington
Reviewed 5 days ago NEW

Lovely hotel for the artwork, the beauty, the service, the stay. We stay here a couple times a year for competitions at the convention center. we stop in with other families for lunch and to relax at the lounge later in the evening.

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Helpful?
Thank trishzipp
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear trishzipp, Thank you for choosing Hotel Murano for your recent stay in Tacoma. Thank you so much for the generous compliments and we are delighted to know that you loved the location, design and level of service during your recent stay. We look forward to welcoming you back soon. Kind Regards, Javid Almammadov

Deming
Reviewed 5 days ago NEW

The rooms are showing their age. We stayed in 1208 this time. The carpet has spots, the desk chair is worn, the wallpaper is peeling up in the bath, uncomfortable pillows, the room smelled of smoke. We have been staying at the Murano several times a year for the last 5 years. Appreciate the downtown location, the glass art and...

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Helpful?
Thank Susan P
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear Susan P, Thank you so much for staying with us during your visit to Tacoma. We are really very much pleased that your experience was indeed enjoyable & memorable! We will continue to invest in the training of our team members to ensure consistency and to further improve the guest satisfaction. We are also happy to hear that you...

Snohomish
Reviewed 5 days ago NEW

I have stayed here a few times and every time I have absolutely great service and hotel staff. The only negative I would have is the hotel is a little bit expensive but there's no military discount or Priceline offers. But other than that great hotel

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Helpful?
Thank Erick S
Beaverton
Reviewed 5 days ago NEW

Beautiful hotel, great location, low price. Check in took a bit of time due to a rush of military pilots checking in. Didn't mind, the view was worth it. The ladies at the front desk apologized for the wait, but again, the view was nice so I didn't mind.

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Helpful?
Thank U5092WTjenniferb
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear U5092WTjenniferb, Thank you so much for choosing our beautiful Hotel Murano for your recent stay in Tacoma. We really appreciate your feedback and are pleased that you enjoyed your precious time with us. Looking forward to welcoming you soon and making your future stays much more memorable! Kind regards, Javid Almammadov

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hotel Murano, a boutique downtown Tacoma hotel located adjacent to the Tacoma Convention Center and steps from the city’s best museums and restaurants. Tacoma is the epicenter of the American glass art movement and, honoring that heritage, Hotel Murano pairs luxurious guestrooms and well-appointed event space with a museum worthy collection of glass art from around the globe. Hotel Murano is conveniently located in the heart of Tacoma attractions, including Chambers Bay, site of the 2015 US Open and just minutes from downtown Seattle. With a world-class art collection, delicious cuisine at Bite and craft cocktails at our Lobby Bar, and a full-service spa and salon, Hotel Murano is the perfect place to wake up inspired. As one of Tacoma’s finest pet friendly hotels, Hotel Murano invites guests and man’s best friend to take on Tacoma while enjoying our boutique accommodations, timeless service and modern style. ... more   less 

Additional Information about Hotel Murano

Address: 1320 Broadway Plaza, Tacoma, WA 98402-3411 (Formerly Sheraton Tacoma Hotel)
Region: United States > Washington > Tacoma
Price Range: $185 - $356 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Murano 4.5*
Number of rooms: 319
Reservation Options:
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Also Known As:
Murano Hotel Tacoma
Hotel Style:
#1 Business Hotel in Tacoma
#3 Romantic Hotel in Tacoma
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Murano staff and other travellers.
19 questions
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Questions? Get answers from Hotel Murano staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“One side you can see Mt. Rainier and the other side downtown with view of the water.”
 of 5 bubbles GraceLovisa, 27 Feb 2017 | Read review
“Odd numbered rooms view city and sound. Even numbered view Mt Rainier.”
 of 5 bubbles done404, 16 Feb 2017 | Read review
“If you have to stay here - pay extra to stay on the 25th floor - has a lounge with breakfast - continental, but pretty good.”
 of 5 bubbles E196UIloris, 15 Feb 2017 | Read review
“Ask about how hard or soft the bed is. Mine did not have a pillow top.”
 of 5 bubbles peteroQ5934IM, 9 Feb 2017 | Read review
“Enjoy the glass sculptures”
 of 5 bubbles GMS1556, 6 Feb 2017 | Read review
5 of 5